I have stayed here a few times and everything is cool here. The beds are nice, the people a friendly, the rooftop area is great to chill in. The one flaw if the breakfast that doesn't really get served until lunch. It is not served at 8:00am, not at 9:00am not even at 10:00am. I went out for breakfast and returned and they still didn't have it served. I would recommend putting out bread or something earlier.
Upon arrival, we had to wake up the front desk worker at 9:30am to speak in person about how we wanted to cancel our accommodation. I had previously attempted to contact the hostel via their official e-mail many days before the refund cut-off date but got no response. Once the staff reluctantly emerged from his room, he told me it would take a few days to get my refund. He explained that I had to cancel through the website I used to booked my stay on - which was the official Lush hostel website. The only contact info on the site is their official e-mail, which I attempted to get in contact with for weeks prior to this. The staff told me to send another e-mail (which I explained I had four times already) telling them why we wanted to cancel and that I would get my money back. I have filed a case for fraudulent charges with PayPal based on the fact I only spent 30 minutes in the building and was charged over $360.00CAD. Of course the hostel is not co-operating with PayPal so I am feeling like it's a lost cause. I wasn't going to leave a negative review until I started receiving e-mails from the official Lush e-mail account (that had previously been ghosting me) begging me to leave one, so here it is. I only ever saw one person ever working there, and I saw him out and about around town during the day more than in his place of work. Granted he was a kind enough person, I still had a gut feeling that he wasn't going to do anything about my situation. There was a rooftop bar, but it is permanently closed. After to speaking to a former employee that we had met in town, we were told that the hostel "went downhill a while ago after everyone quit." I highly recommend spending $10-$20 more per night and getting a proper hotel. The difference was night and day. Do not stay here.…
I have been asking to be refunded (no show up) but there is no answer from the manager. I dont now what is going on. Im continually receiving evaluation emails from the hotel but no answer about my reimbursement.
My friends and I arrived in Lush planning to only stay for a couple of days. We had so much fun and loved the place so much, that we extended our stay numerous times and eventually ended up staying for a month! The hostel itself is very comfortable, with great facilities such as a pool and a really nice rooftop bar. There is a free cooked breakfast in the morning, including coffee. The dorms themselves are comfortable, with the options to choose between an 8 bed or 12 bed dorm. There are also nice private rooms. The place is really well run and we always felt very safe. The things that made our stay really special was the staff there and the other guests we met during our stay. The staff are really welcoming and friendly. You will make friends with them straight away and end up going out on fun activities with them during the day and out to party with them at night. The activities they run during the day are very varied and always loads of fun, such as jungle hikes to nearby beaches, trips to other towns and volleyball matches. At night, there is always a great atmosphere in the jostles bar, which is the best place in Sayulita to start your night out. Local DJs and bands play there on a regular basis and they have really good drink deals, like all you can drink Margaritas for 100 pesos! All in all, Lush is an incredible hostel, the best I‘ve ever stayed in. If you are travelling to Sayulita it is the only play to stay. Shoutout to the staff - Isa, Mario, Tessa, Lalo, Gaya, Ivan, Armando, Antoine and all the others who made our stay in Sayulita so memorable.…
The recepcionist are all volunteers so they don't care anything, the room (8 people shared room )was a mess, the barhroom was SO dirty, it seems that the they haven't cleaned it in a long long time, and of course not hot water. In the time i was there they didnt even change the bag of trash bin.. the breakfast was late and poor, the dont care to improve it. and its really expensive for the service they give. To be fare, they should have a rate half of what they have or make a lot of improves. It just a constructive criticism. The best thing, the location.
Upon entering, the whole staff really didn't care that a guest entered the building. It rather seemed like they found my presence inconvenient. Without saying much, they talked to each other for a couple minuntes, pretty much ignoring me, and ended up handing me a key and showing me the room. The hostel is being cleaned every morning but looks gross after a couple hours (especially the bathroom). There was all sorts of stuff laying around, including peoples' underwear. Also, It's burning hot because there are only 2 fans for the whole dorm. When I wanted to have breakfast at 9:30am, absolutely nothing was ready and a hungover and tired volunteer joked 'how crazy unorganized this place is' and laughed about it. 20 Minutes later, he brought some eggs and toast and told me I could make something if I felt like it. Wifi is only available downstairs in the common area. If any of the other hostels are available, do yourself a favor and stay there.…
Fan provided for the room sounds like an airplane and there is no curtain to block the street lights in at night , there no wifi as advertised the whole time because apparently it was broken but we heard they didn’t pay the bill ,the only good thing was one staff member who was super friendly but that’s it unfortunately and it was close to town. We left two nights early and could only get a nights stay returned. No fault of the one staff member at all but didn’t seem to be other management involved in the everyday running
If you're looking for a place to connect to people. This is your place to be! The breakfasts are well made. And the people are trying to teach you Spanish. (If you're struggling like me) I have made a ton of new friends here and booked 5 extra days here. And if you do plan to make friends here. one of the staff members will definitely help you around for a fishing trip, or hiking tips and they personally will show you the way around to secret spots instead of paying one of the shops.
I stayed in Lush for one month and I made so many friends here! The staff is super fun and friendly - they always take us out for group excursions and night outs. The hostel is centrally located and is close to everything. If you are a solo traveler and is looking for great companions, I promise you'll make a lot of friends in Lush!
Definitely the best hostel I've been to so far. The place has a great atmosphere with a really friendly, positive and helpful staff. Great location, clean and cozy rooms and everything is well organized.