The Elms Hotel and Spa
401 Regent St, Excelsior Springs, MO 64024-2694
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Room & Suite (419)
Dining (88)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
Location
4.2
Cleanliness
4.2
Service
4.2
Value
3.8
Travelers' Choice
An iconic destination for than more 125 years, The Elms Hotel & Spa is renowned for its beautifully appointed Excelsior Springs accommodations, lavish amenities, lovely grounds and standard-setting service. Throughout its storied history, The Elms has been frequented by celebrities, politicians, and notorious persons alike, earning international fame and establishing itself as an integral part of Excelsior Springs history.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Hiking
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
57Somewhat walkable
Grade: 57 out of 100
10Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
401 Regent St, Excelsior Springs, MO 64024-2694
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2370Reviews28Q+A100Room tips
Reviews
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I had heard such wonderful things about The Elms Hotel and Spa. I was excited to splurge for my birthday and share a romantic weekend with the love of my life. The spa was amazing but the rest of the hotel staff seemed indifferent and unhappy. The lobby was freezing cold and so were the staff in the restaurant.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 3 days ago
Dear pjelee2023, Thank you for the review and for choosing our hotel. We are very sorry for your difficulties during your stay and regret you could not enjoy your special day. We apologize if we were not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are very disappointed for not meeting these expectations. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Our team joins me in sending you Birthday wishes, have a good day! Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went for a couples spa retreat. The spa and restaurant (Owls something) were amazing. Luxury. The hotel staff is not up to the same caliber. The heating unit in our room was broken during a weekend of 15 degree temps. We alerted them lack of rooms made it impossible to switch. They brought space heater which temporized things but it was equipped with a safety timer so when we fell asleep overnight or returned to our room from the spa, the room was frigid. The grounds keeper apparently came by when it was "warm" because of the space heater and told the front desk "It was warm when I was in there", so the front desk did nothing else to alleviate the situation during the remainder of our trip. Great hotel. Great amenities. Less than ideal customer service. Would recommend but do NOT accept suboptimal lodging because it may greatly affect your ability to relax and they may not fix it.…
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 5 days ago
Dear GetawayGirl275, Thank you for the review and for highlighting your wonderful spa and restaurant experience. However, we are very sorry for your difficulties during your stay and apologize if we were not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are very disappointed for not meeting these expectations. We have addressed this appropriately and are very grateful for your patience. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great little getaway for a couple. The beds were okay but nothing amazing. We had a corner room which I loved because it let a lot of natural light in. I enjoyed the paranormal tour, although it may make it a little hard to sleep that night lol. Spa was really nice but expected a little more for the grotto. I did enjoy the pool in the basement and the outdoor spa. I can’t wait to go back in the summer and get to explore more.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear klw2107, Thank you for the outstanding review! It was a pleasure hosting your visit on your recent getaway to The Elms Hotel & Spa, and we are happy to read you had a fantastic time visiting our property with its storied history. We are delighted you loved your corner room and the many valued amenities we offer our guests. It was our pleasure hosting you, and we look forward to doing so again on your next visit to Excelsior Springs. Have a wonderful day! Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife is really into paranormal activity, so what better place to spend our anniversary than a haunted hotel? Jay put on a great tour that took about an hour. He went into great detail telling stories about the history of the hotel and all the unexplained things that have happened there over the years. One story in particular was a bit creepy. I won’t go into detail, you’ll have to take his tour for that, but I will say that, after the tour, I had an unexplained scratch across my chest. It definitely wasn’t there before the tour, I was wearing a heavy coat due to the weather, so there’s no way it could have happened during the tour, and I never felt anything, so you can make up your own mind as to how that happened…
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear barbmyq, Thank you for choosing The Elms Hotel & Spa for your anniversary celebration. We are glad you and your wife liked the paranormal tour. We are delighted you enjoyed visiting our property with its storied history. Jay truly embodies and personifies our devotion to exceptional hospitality. We are so proud of him. It was a pleasure hosting your visit; we look forward to seeing you soon. Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing Exceptional and the spa services were very expensive. The architecture was impressive. I would rather have a more modern hotel. It's a good one time experience with local shops downtown for food and drink.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear danlamley, Thank you for sharing your review. We are always grateful for your comments to help us continuously improve our work. We have shared your concerns with our team as part of our commitment to providing exceptional experiences. We value your business and hope to provide you with the stay you deserve whenever you return to our area. Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The price of the hotel would not be worth it, were it not for the proximity to the Spa. The rooms, restaurant, etc., are pretty standard hotel fare. The spa experience, however, was unquestionably great and worth the premium you pay.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear JAChapp, Thank you for choosing us during your visit to Excelsior Springs. We are glad your overall stay was enjoyable. We are delighted to know that you had a fantastic spa experience. Additionally, we appreciate your sentiments about pricing and assure you that we carefully consider being competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. It was our pleasure hosting you, and we hope you will revisit whenever you return to the area. Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2 of my daughters & myself went for a long weekend. It was exactly what we needed. The Spa was amazing. The hotel & rooms are very nice. We stayed on the 5th Floor (extra cost), however it was definitely worth it. Happy hour was 4 - 6 each day we were there with snacks & wine or beer. Debbie was so nice.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear Jhelgenberger, Thank you for choosing The Elms Hotel & Spa for your girl's trip. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful hotel. We are glad you liked our comfortable accommodations and amenities that were perfect for your needs. We appreciate you mentioning Debbie for a job well done. Compliments like yours are why we are so encouraged and committed to providing exceptional service to our guests. It was our pleasure to host you, and we look forward to seeing you soon! Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The employees were wonderful and made the overall experience very good. The room was nice, but had very uncomfortable beds. The servers and banquet leader were very good and attentive in making the luncheon we attended very nice. The two pool areas (inside and outside) were above and beyond great.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear Russell, Thank you for taking the time to review your stay with us. We are glad you enjoyed our excellent service and appreciate your compliments on our amenities. However, we were sorry to read that you were disappointed with the bed in your room was uncomfortable. Thank you for bringing this to our attention. We will look into this. Please know our front desk is always available and happy to make your stay as comfortable as possible. It was wonderful to have you as our guest, and we hope you will return soon. Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is great with cute charm. Lots of things to do within the hotel and get relaxing swimming options. I would give this hotel a 5 star if they would upgrade their beds. The beds are so uncomfortable that I cannot stay for more than one night and all the relaxation in the spa or outdoor hot tub is ruined by a horribly uncomfortable nights sleep. I love this hotel and wish they would upgrade their beds.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear hillarygodley89, Thank you for choosing us for your getaway. We appreciate your wonderful comments about our hotel and are pleased you enjoyed our amenities. However, we were sorry to read that you were disappointed with the bed in your room. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. Thank you for bringing this to our attention. We hope you will stay with us again so that we can provide you with a better experience. Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were welcomed with a dirty room, no soap in the shower, light out in the bathroom. TV was on the brink of going out and the pull out bed was like sleeping on rocks. At check in We were told we could see the safe in the spa- then when we went to look we were told by the spa staff we could not. Miscommunication? The ghost tour was good, but Jay definitely needs to slow it down. There’s a lot of history and it would be nice to be able to listen to it all. It was so bad we checked out a day early- knowing we would be forfeiting the cost of the room. At check out the lady informed us she would waive the early check out fee. Are you kidding? We’re leaving because of a below par experience and you would even consider charging a fee. Disgusting. The only bright spot was Deby working on the 5th floor. No anticipation of returning. …
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at The Elms Hotel and Spa
Responded 1 week ago
Dear Noelle B, Thank you for choosing us and for your valuable comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Also, thank you for appreciating the paranormal tour and the customer service of our team member Deby. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Audrey Baker Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$183 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the elms hotel excelsior springs, elms hotel excelsior springs, elm resort
LOCATION
United StatesMissouriExcelsior Springs
NUMBER OF ROOMS
153
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Claim Your ListingTHE ELMS HOTEL AND SPA $160 ($̶1̶7̶8̶) - Updated 2023 Prices & Resort Reviews - Excelsior Springs, MO
Frequently Asked Questions about The Elms Hotel and Spa
Which popular attractions are close to The Elms Hotel and Spa?
Nearby attractions include Atlas Saloon (0.4 miles), Broadway Bar & Grill (0.5 miles), and Excelsior Springs Museum & Archives (0.4 miles).
What are some of the property amenities at The Elms Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Elms Hotel and Spa?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Elms Hotel and Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Elms Hotel and Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Elms Hotel and Spa?
Conveniently located restaurants include Willow Spring Mercantile, Ventana Gourmet Grill, and Wabash BBQ.
Are there opportunities to exercise at The Elms Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Elms Hotel and Spa located near the city center?
Yes, it is 0.2 miles away from the center of Excelsior Springs.
Are pets allowed at The Elms Hotel and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Elms Hotel and Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Elms Hotel and Spa?
Many travelers enjoy visiting Jesse James Birthplace Museum (6.4 miles) and Watkins Mill State Park (5.3 miles).