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Holiday Inn Airport West

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Holiday Inn Airport West
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122 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The computers were down while we were visiting. So it was a little long to wait for check in. There was some confusion with the rooms when we arrived. Someone was already in my business partners room. The front desk was happy to fix the issue. It was all because the system was down. The rooms were nice and very... More 

Helpful?
Thank blueeyedcajun28
Jana A, Front Office Manager at Holiday Inn Airport West, responded to this review

Thank you for your review of our hotel. We apologize for the inconveniences you faced during your stay due to our system outage, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our... More 

Knob Noster, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

We took the grandkids for a weekend adventure and stayed at your hotel. Check in was easy, the restaurant had very good food. Kids eat free a big bonus. The room was very spacious and clean. I loved the higher sink in the bathroom. But the best part.....the bed was the best hotel bed I have ever slept on. I... More 

Helpful?
Thank jodee62
Saint Paul, Minnesota
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a well-appointed Holiday Inn property and we were very satisfied with the location (off I-70, near the airport and close to downtown St. Charles). There was an issue with the computer/reservation system which made check-in frustrating for many travelers. The manager on site on Friday (Jana) did her very best to accommodate everyone and expedite the process. Besides... More 

Helpful?
Thank dds_travel
Oran, Missouri
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall our stay was good and we will stay here again. We did have some issues checking in due to their computers being down, we were given a room that had already been given to someone else but that matter was handled and everything was double checked to make sure it didn't happen again to us or anyone else. The... More 

Helpful?
Thank Heather S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2016 via mobile

Never ever have I been to a hotel where they make you wait until exact check in time to check in. I even went to my reservations and set my preferences to check in early as I knew we would get to that destination early than the check in time. The girl at the reception desk sent us on our... More 

Helpful?
Thank Angela P
IHGService, Guest Relations Manager at Holiday Inn Airport West, responded to this review

Dear Angela P, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Port Townsend, Washington
Level Contributor
126 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 7, 2016

Stayed here 4 nights for a conference. Our room was very spacious (room hint reserve a Queen extended corner room, they are a bit larger). On a busy street at rush hour, but the hotel walls don't let much sound in so it was not a problem. The hotel's shuttle to and from airport was something we were unfortunately unable... More 

Helpful?
Thank Heather T
Fredericktown
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 5, 2016

The Holiday Inn in Earth City is a good place to stay. The room was clean and the service was very accommodating. I was in the area for a seminar and this hotel was very convenient to where I was working. With that said, if you are not familiar with the Greater St. Louis area, this location is not close... More 

Helpful?
Thank paulinmo
Jana A, Front Office Manager at Holiday Inn Airport West, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jana A Front Office Manager More 

Death Valley National Park, California
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 26, 2016 via mobile

Started out the air conditioning in the hotel common areas does not work or they will not turn them on the staff is nice except for the general manager the general manager is very rude and confrontational and thinks he can try to bully people by his size which is unfortunate and amusing judging by the way he was dressed... More 

Helpful?
Thank Ton J
Jana A, Manager at Holiday Inn Airport West, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do have mupltiple "No Parking" signs posted along the entrance of our parking lot, as well as yellow paint along the curbs, and we do reserve the right to have your vehicle towed for everyone's safety. Large trucks block the visibilty of cars... More 

Knoxville, Tennessee
1 review
2 of 5 stars Reviewed June 21, 2016 via mobile

We are staying for 1 week for a family vaca. Chose Holiday Inn since my husband is an elite member from frequent work travels. Added perks when researching the location was larger King suite with mini frige & wet bar (we have 2 adults/2 kids), indoor pool, restaurant/bar on site where kids under 12 eat free. Upon our arrival, after... More 

Helpful?
Thank aschweiny
Jana A, Manager at Holiday Inn Airport West, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Dallas, Texas
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

Check in - smooth. Clean room. Clean hotel all the way around. Wifi solid and friendly staff. Seems a bit over priced for the area however it is the height of summer travel. The restaurant is very clean and the staff were all extremely friendly. Would stay again and appreciate the friendly attitude.

Helpful?
Thank Jace J
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Airport West is located in the heart of Earth City just minutes from St. Louis International Airport - Lambert Field. We offer complimentary shuttle transportation within a 5-mile radius of the hotel from 6:30 am to 10:30 pm daily, and we're only 20-30 minutes from all major attractions in St. Louis. ... more   less 

Additional Information about Holiday Inn Airport West

Address: 3400 Rider Trl S, Earth City, MO 63045-1100
Location: United States > Missouri > Earth City
Price Range: $97 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Airport West 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Holiday Inn St Louis Airport West Hotel Bridgeton
Holiday Inn Bridgeton
Bridgeton Holiday Inn
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