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Extended Stay America - St. Louis - Westport - Craig Road

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Extended Stay America - St. Louis - Westport - Craig Road
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47 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - St. Louis - Westport - Craig Road
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Showing 47: English reviews
Alsip
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 9, 2014

Unfortunately zero stars isn't an option! Had reservations for 4 nights. Left in under 4 hours for another hotel. Service was horrible. Halls and stairways were filled with garbage, dirt and smelled like someone died in there. The room was worse! Lights kept flickering. Found bugs in the room. Drawer edges had crumbs and other things cached on them. Curtains... More 

Helpful?
Thank JoeT19821982
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room and the common areas of our hotel is unacceptable. We are very sorry for your experience. To prevent this from happening again, I will be reviewing cleanliness standards with my housekeeping staff and sharing... More 

Springfield, Missouri
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 21, 2014

Ashes all over the room, dirty towels, broken furniture and smell you can only find in a dumpster. Booked this as a non-smoking room, there were cigarette ashes on the bedstand, the floors in the kitchen and bathroom. Recliner was broken, toilet wasn't attached to the floor, counter in the kitchen was busted. Awful experience.

Helpful?
Thank jeffv290
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness and condition of your room is unacceptable. We are very sorry for your experience. I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you very much for providing us... More 

Chicago, Illinois
Level Contributor
129 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed April 30, 2014

My husband and I implore you AVOID at all cost. Bugs in the room, shattered alarm clocks, nasty kitchens, horrible smells, trash overflowing in the hallways. I was more comfortable in a Super 8. NEVER AGAIN! DISGUSTING!

Helpful?
2 Thank Ken H
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Ken - Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the condition of your room. I will be sure to meet with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention.... More 

Paducah, Kentucky
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 16, 2014 via mobile

Drove by to check out the hotel for a possible extended stay. The front desk staff was rude and mouthy. Didn't feel like they cared about their job or the potential guest. The units only have queen size beds. The units are dated. Just didn't care for the feel of this place. Chose to leave and not check in.

Helpful?
1 Thank Sowenjoy
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to learn that our level of customer service did not meet your expectations. I will meet with the staff to review our customer service policies and guest protocol so that this issue does not affect our future guests. Your feedback regarding our overall accommodations is greatly appreciated and... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 14, 2014

Very dirty rooms (hair in stained towels, popcorn on dresser, mold plus I-don't-know-what in bathroom, dusty, etc). Furnishings looked like they had come from a garage sale. Staff was nice & tried to help. No one to talk to at check-out. Really a horrible hotel.

Helpful?
Thank iToqi
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the issues you encountered at check-out and the level of cleanliness in your room. In response to your feedback, I will meet with our entire staff to review our guest protocol and cleaning procedures to ensure your experience is not... More 

1 review
2 of 5 stars Reviewed April 7, 2014

Faucet in bathroom was running a steady stream of water. I reported it to front desk. In two weeks it was not repaired. My floor was never cleaned. I had to borrow a broom and sweep the floor myself. The washing machines appeared to have fallen off a truck and picked up on the side of road. The dryers were... More 

Helpful?
Thank Stepper1953
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for your experience including the noise levels and the level of cleanliness in your room. I am working with our housekeeping staff to improve our cleaning procedures to so that this issue does not affect our future guests. Also, I will meet with our entire staff to review... More 

Champaign, Illinois
1 review
1 of 5 stars Reviewed March 31, 2014

The room was in deplorable conditions. The bathroom fixtures were old. Rotting tile and sink. Black mold/mildew on the shower curtain. Carpet old and stained. Room not cleaned, or vacuumed. We had to disinfect the room in order to stay for one night, because we were too tired to move and find another hotel. Room had an odor. It was... More 

Helpful?
Thank Juan C
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the odors and the level of cleanliness in your room. Please know, I am working with our housekeeping staff to improve our cleaning procedures to ensure that your experience is not repeated. If you would like to discuss this issue any further, please feel free to contact... More 

Dexter, Missouri
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 8, 2013

I would never recommend this hotel to anyone. It was filthy. The bath tub was dirty and the bathroom sing had little black hairs all in it and on the counter. The silverware was dirty. The chairs at the bar were filthy and there were spider webs in the corner by the bed. Never again. The health department should shut... More 

Helpful?
Thank Ott87
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Your review for our hotel was recently brought to my attention. Please accept my sincere apologies for the level of cleanliness in you room. As this hotel's manager, I can assure you I am working with our staff to improve our cleaning procedures so that our guest rooms are more in line with our company's high standards. As well, we... More 

Las Vegas
1 review
1 of 5 stars Reviewed December 2, 2013

We got to the room at around 7:30 P.M. The bed was not made. The linens were piled up in the middle of the bed. The room was half clean. I called the front desk and we changed room. The new room sported three dead roaches on the very dirty carpet. We dashed to the lobby, canceled our reservation and... More 

Helpful?
Thank David A
Brasilia, DF
1 review
1 of 5 stars Reviewed November 19, 2013

SUBSTANDARD ! Filthy, old room. Not renovated since the 70's. Didn't get the feeling the room was CLEANED prior to our arrival. This hotel should not even be open for business unless you are DESPERATE for a place to stay, and should be FREE! Should be open only for pets needing a place to stay.

Helpful?
Thank Dee R
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Dee - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the level of cleanliness in your room was not in line with our company's high standards. In response to your feedback, I am working with our housekeeping... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - Westport - Craig Road

Address: 2030 Craig Rd, Creve Coeur, Saint Louis, MO 63146-4108 (Formerly Studio Plus Deluxe Studios - St. Louis - Westport)
Location: United States > Missouri > Saint Louis > Creve Coeur
Price Range: $72 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - St. Louis - Westport - Craig Road 2*
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Also Known As:
Extended Stay America - St. Louis - Westport - Craig Road Saint Louis, MO - Creve Coeur
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