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Extended Stay America - St. Louis - Westport - Craig Road

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Extended Stay America - St. Louis - Westport - Craig Road
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46 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Minneapolis, Minnesota
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 8, 2016

Stayed in room 207 for 7 days on business. I booked this hotel because of the pricing and because Extended Stay, in general, is comfy enough and affordable enough when I need it. I don't need an indoor pool, full breakfast, or all the other bells and whistles the larger, more posh chains offer. I don't have any complaints at... More 

Helpful?
Thank Jessica M
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I want to thank you for taking the time to post a review of your experience with us. It’s great to read that we were able to meet your expectations and provide you with a comfortable stay! I truly appreciate your kind comments about our exceptional customer service and I will be sure to share your feedback with the entire... More 

1 review
1 of 5 stars Reviewed October 20, 2015 via mobile

I hate this place! The room and the corridors stinks. 😖 It's filthy, nasty, disgusting, dirty and horrible. The internet connection is terrible, the service is rude, crude, irresponsible. And the fitness center is lousy. No ventilation in every rooms since I been here last year Oct. 2014.

Helpful?
Thank Rolan J
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will make sure that each guest receives professional customer service. Thank... More 

Beaver Dam, Wisconsin
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 28, 2015

YIKES! We planned a weekend trip to St Louis, and unfortunately the weekend we went was a very busy weekend. Most of the hotels were booked. Normally I look at tripadvisor before booking hotels (especially after a bad experience where my son found an empty booze bottle under the bed at a hotel in Illinois). My husband booked this and... More 

Helpful?
1 Thank Katie L
Saint Louis, Missouri
1 review
3 of 5 stars Reviewed July 9, 2015

The staff at this location were very helpful in all the request I asked of them. I will recommend this hotel to my family and friends. I like that this hotel had a kitchen, and a full size refrigerator. I will use this hotel again.

Helpful?
Thank Rabit W
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our accommodations and we were able to provide you with everything you needed during your stay. I have shared your feedback with the team and we appreciate your comments. Thank you again for your review. We look forward to seeing you in... More 

West Plains, Missouri
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 5, 2015

When I first arrived, I went to the room that I was assigned to. I walked in and it was very clearly not cleaned from the last guest. There was trash everywhere. I went back to the desk and requested a different room. The girl said, "I know for sure this room is clean because some of us had to... More 

Helpful?
Thank cmp424
Manager_11525, Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

Hi there, Thank you for taking the time to write a review of your stay. I am so disappointed that you were originally checked into a dirty room, and the second room you checked into was previously smoked in. Please accept my apology. To make sure this doesn't happen again, I will be reviewing our cleanliness procedures and checks with... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 25, 2015 via mobile

The blankets had all kinds of hair all over it. When we asked for more blankets and explained, they were still the same way. Sink and toilet leaked. The hotel is close to the highway though and has a gas station in the parking lot which is convenient. Definitely needs some renovation but it was a comfortable bed for the... More 

Helpful?
1 Thank Gracen C
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the blanket is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are brain storming new methods to better remove hair from the blankets during the laundry process. I really appreciate... More 

Evansville, Indiana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 23, 2014

Remember, you get what you pay for. We stayed here 1 night to see a Rams game. Never again. My "non-smoking" room reeked of cigarette smoke. The carpets were disgusting, the shower was stained and dirty. There was hair in the shower, on the toilet, and on the bed. The "comforter" had a tint of yellow like it was stained... More 

Helpful?
Thank jfegan32
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to take further action in treating rooms that a prior guest may have wrongly smoked in so... More 

Saint Louis, Missouri
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed October 2, 2014

My family and I booked into this hotel after the other Westport Extended Stay failed to provide the room that I booked. This hotel is a conversion from another hotel and its need for upgrade and renovation is showing. It was discussed with the hotel manager that these upgrades were coming soon, but for a temporary lodging facility, it is... More 

Helpful?
Thank sdemiere
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 17, 2014

This was the most disgusting place to stay. Check in to a nice lobby, walked through two doors to get to the bate and switch motel. Dingy, dirty, stinky carpets, yellowed wallpaper, pubic hairs on the bathtub ledges. Water stained cushioned chair on the corner. Ok outdated and dirty; you get the picture. Then laying in the bed, fully clothed... More 

Helpful?
2 Thank KrpeDiem1
Alsip
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 9, 2014

Unfortunately zero stars isn't an option! Had reservations for 4 nights. Left in under 4 hours for another hotel. Service was horrible. Halls and stairways were filled with garbage, dirt and smelled like someone died in there. The room was worse! Lights kept flickering. Found bugs in the room. Drawer edges had crumbs and other things cached on them. Curtains... More 

Helpful?
Thank JoeT19821982
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Craig Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room and the common areas of our hotel is unacceptable. We are very sorry for your experience. To prevent this from happening again, I will be reviewing cleanliness standards with my housekeeping staff and sharing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - Westport - Craig Road

Address: 2030 Craig Road, Creve Coeur, Saint Louis, MO 63146 (Formerly Studio Plus Deluxe Studios - St. Louis - Westport)
Location: United States > Missouri > Saint Louis > Creve Coeur
Price Range: $71 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - St. Louis - Westport - Craig Road 2*
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Also Known As:
Extended Stay America - St. Louis - Westport - Craig Road Saint Louis, MO - Creve Coeur
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