Doesn't honor military discount even though we were told when we booked via phone they would. The internet was not good - kept kicking us off. We ended up using our data from our cell phones because we were constantly kicked off. We all headed down for breakfast. The kiddos planned on eating the cereal, however it was extremely stale. For over $200.00 a night, it was disappointing. (We were there with our basketball traveling team - many of us were disappointed with the hotel).
Excellent customer service from all staff we encountered. Hotel was clean and the breakfast was very nice compared to other "free breakfasts" at other hotels. I will stay here in the future and will recommend to others.
If need parking for uhaul trailer...move on...or handicap space...otherwise was nice...front staff awesome!!! The pool was great, friendly people. Breakfast was good, could use individual milk containers instead of poured milk. Also offer cold water. Was hot...VERY hot when was there...room nice. Overall nice place to stay.
Nice, comfortable hotel off highway. Staff was friendly, room was clean and quiet, bed was comfortable. Stayed two nights with no complaints. Except, internet was a bit spotty but no big deal. Would definitely recommend this hotel to anyone.
Stayed here on a long road trip after a hotel where everything was hit-or-miss. We especially needed a working guest laundry and a working ice machine, and this hotel had everything running smoothly unlike our previous one. It's also a gorgeous property where everything is clean and the staff are awesome.
The room itself was quiet, clean, comfortable, and cold for the hot summer days — it had a mini fridge, microwave, and desk. Definitely a positive! I would recommend bringing your own toiletries. Breakfast was so- so… scrambled eggs, bacon, a waffle maker, yogourt, a couple of pastries, etc. — it would be nice to have more hot options. Upon arrival, I did not receive all the info other guests were receiving: fitness center and pool info, breakfast info, etc. I was only given my room number and Wi-Fi password — I wasn’t explained the best way to get to my room or the elevators like others were. Both days, the staff had a hard time finding the key to the boardroom we had booked, delaying the start to our meeting. After Day 1, I asked where to dispose of our trash and was told to leave it and the person would take care of it. When we arrived the next morning, it was still there. The gentleman who picked it up for us said he would return to wipe down the table, but he never did. Note: there is no flexibility should you not being able to show due to flight cancellation — not even a credit for future use, even though a call was made to the hotel as I was sitting on the tarmac in a different state due to thunderstorms. I will most likely stay at a different hotel in the future.…
My experience at this hotel was very good. It was a clean room. There was privacy from the woods outside of my window. There were many breakfast options although I didn’t have any. My small complaint would be that he elevator was very old and slow. I would also recommend bringing your own shower soap because the one they give you is waxy.
Overall our stay was great but some staff members could work on their customer service skills. When people come in, some have been driving hours on end and when they come in very late, help them get to their room as quickly as possible so they can rest and relax. If someone is having trouble getting a room don't force others to suffer and wait just to get checked in. As for the front desk person in the am, get some people skills because yours suck.
We stayed here one night on our long, long, LONG drive back to the East Coast after visiting Yellowstone and Grand Teton. After 11 hours in the car, it was so nice to be welcomed by the sweet folks at check-in. The room was clean and comfortable, breakfast was decent (this was during the worst of Covid, so everything had to be packaged only) and the coffee was hot. The price was also reasonable. No complaints from us -- we we'd stay here again anytime.
Staff polite and professional. Lobby large and inviting. Food selection during breakfast is acceptable. Area is clean. Elevators run well. Hallways clean and quiet. Room was good temperature, clean, and quiet. Bathroom was acceptably appointed and clean. Room was a suite. Clean and comfortable. Fridge and microwave were functional. Bed and pillows were fine. Enjoyed my stay for the purpose it entailed.