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The Ritz-Carlton, St. Louis

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100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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Complimentary Breakfast
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The Ritz-Carlton, St. Louis
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546 Reviews from our TripAdvisor Community

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Showing 541: English reviews
Arlington, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Driving across country we needed to stop after 17 hours of driving a 16 foot box truck. Arrived very late in the evening, but the staff at the Ritz was very helpful in finding a place for us to park. Very nice, large, clean rooms. Lots of alternative restaurants nearby too.

Helpful?
Thank Karyn H
Minneapolis, Minnesota
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Club floor and rooms are the best in the country. Service and food is great. Rooms have a wonderful view and well done. I enjoy the meeting spaces and grand lobby. At Christmas there is are great events for children and adults. Tea is special. Morning coffee in lobby is nice. As is the afternoon bar service. Location is... More 

Helpful?
Thank Montana1967
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Montana1967, Thank you for your comments regarding your experience at the hotel. We are so pleased you enjoyed the club level accommodations with access to the private lounge with complimentary food and beverage presentations and concierge services. We truly appreciate your business and hope to welcome you back to The Ritz-Carlton, St. Louis very soon. Warmest Regards, Amanda Joiner... More 

Indiana
Level Contributor
206 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Obviously, the Ritz is well-placed in the St. Louis area, as Clayton is filled with high-end restaurants, boutiques, and city government offices. However, there were a lot of little things that made our stay a bit disappointing, given the level you'd expect from a Ritz. For starters, the garage parking and valet parking are the same cost. While valet has... More 

Helpful?
Thank ChiGirl78
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear ChiGril78, Thank you for sharing your comments about your recent visit to St. Louis. My sincere apologies that your experience was anything less than you should expect from The Ritz-Carlton. I appreciate the opportunity you have provided with your feedback and have shared this with our leadership team. We will this information to inform the experiences we create moving... More 

Northville, Michigan, United States
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had my first visit to St. Louis in May, and was pleased to see we were booked in the Ritz Carleton. It was a bit tough to find, but i think St. Louis is a confusing city to navigate! In any event, I was on the concierge floor and found the offerings and service impeccable. It is really nice... More 

Helpful?
Thank Kim C
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Kim C, Thank you for sharing your comments about your recent visit and the fitness center. We are excited about the positive responses from our guests regarding its redesign with enhanced steam, sauna, and message treatment rooms. We are committed to providing the highest level of service and facilities to all our guests and your feedback is appreciated in... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

Our room was reserved as two double beds. After a long day traveling with 2 small children, going to the zoo, & dinner, we came to back to a king sized bed and were told we'd have a roll away bed brought up. After an hour, at 8:45pm, I called three times to be told we wouldn't be getting a... More 

Helpful?
Thank Carriecrazy
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Carriecrazy, Thank you for sharing feedback from your recent visit. Although we are committed to providing the highest level of service and facilities to our guests, we clearly fell short in this pursuit. As a parent myself I understand too well the importance of getting your kids tucked in for a restful nights sleep. I sincerely apologize that your... More 

Birmingham, Alabama
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 1 week ago

Valet was incredible. Best & most attentive I have seen in years. Always ready and super eager to serve. Check in with George was subpar. He did his level best to confuse me on the package I had purchased. I am still not certain if it was intentional or his lack of knowledge. He told me the upgrade was not... More 

Helpful?
Thank 13Heart
Christie P, Director of Sales at The Ritz-Carlton, St. Louis, responded to this review

Dear 13Heart - Thank you for the feedback of your recent stay with us. We certainly appreciate the kind words towards our amazing staff in valet and The Cigar Club, as well as your interaction with Kaylan and Khadija. You can be assured that they will all be recognized for making such a great impression. I apologize that your guestroom... More 

Lakeland, TN
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived just after a severe thunderstorm had gone through St Louis and knocked the power off in our hotel. The staff never missed a beat, however. The elevators were down of course so we sat in the lobby with a beverage and waited. After a half hour we decided to hike the twelve floors to our room. We didn't... More 

Helpful?
Thank tnhighroad
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear Tnhighroad, Thank you for your recent review and feedback from your stay with us. The safety and security of our guests is of the highest priority to us. Although we were extremely disappointed to have experienced a power outage, our ladies and gentlemen did their very best to keep The Ritz-Carlton experience intact in light of the circumstances. Thank... More 

Orlando
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Ritz Carlton at Carondelet Plaza was an amazing hotel. Great food and great service. Other than my own room, I never had to touch a door and every single staff member greeted me with a smile...for four days! I needed an extended checkout...was given without questions until 1pm. Definitely Ritz service!!

Helpful?
Thank chrismH6426XS
Amanda J, General Manager at The Ritz-Carlton, St. Louis, responded to this review

Dear ChrismH6426XS, Thank you for your comments about your recent stay. I am so pleased you enjoyed the hotel and found it comfortable during your visit. It is our goal to not only meet the expectations of our guests but to exceed them. I look forward to sharing your comments with my staff as a testament to their passion for... More 

Merrillville, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We use to stay here 3 or 4 times a year over the course of 5 or 6 years and we loved it. It's still a favorite but would like to see major renovations to the rooms without the loss of its old school charm. The rooms are quite dated but this hotel holds such great memories for our family.... More 

Helpful?
Thank Dstopp
Austin, Texas
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed on the Club level and had a great experience. Comfortable room, helpful staff, beautiful views of distant downtown St. Louis. We especially like Clayton -- nice and close to Washington University. I hope we will stay here again!

Helpful?
Thank Sundevil86
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm ambiance of our luxury hotel, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Situated in the heart of Clayton, MO, which boasts a prestigious business district and affluent suburban residences, The Ritz-Carlton, St. Louis is considered one of the finest luxury hotels near Downtown St. Louis. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards. ... more   less 

Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Location: United States > Missouri > Saint Louis > Clayton
Price Range: $249 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO
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