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The Ritz-Carlton, St. Louis

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100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (239)
Room & Suite (360)
Dining (25)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, St. Louis
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 5 hotels in Clayton
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm ambiance of our luxury hotel in St. Louis, Missouri's Clayton neighborhood, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Sauna
Restaurant
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Facial treatments
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Green
Hotel links
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Location

Full view
50Car recommended
Grade: 50 out of 100
91Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
1,043Reviews12Q+A100Room tips
Traveler rating
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Popular mentions
Boris E wrote a review Oct 25
Harrisonburg, Virginia613 contributions107 helpful votes
Four years ago, I had the chance to visit the Ritz-Carlton, St. Louis. Even though my first experience was bittersweet, I am so glad that I were to experience this hotel again. Despite COVID-19 and challenges that have impacted the hotel industry, the Ladies and Gentlemen at this Ritz-Carlton location went above and beyond to make a person's stay extra special. Prior to our stay, Yago and Alicia were in touch about our special requests and making sure that these were taken into consideration. Once we arrived, Zach at the front desk was able to expedite the check in process and provided excellent customer service. We were able to book a Club Level Executive Suite during our short-term stay, and it was extremely worth it. The bed was comfortable, the entire suite was spacious, and had a great view of Downtown St. Louis, and Gateway Arch. Due to the pandemic, the Club Lounge is only available based on demand. We were fortunate to make this reservation almost a year ago prior to the pandemic, so we are thankful for the hotel providing this option during these unique times. Xavier, Kenna, Larrione, and especially Kelly exceeded our expectations at the Club Lounge. They were extremely attentive, took care of everyone, and can't thank each one of them enough for the quality of work that they do. Kelly is one of those special individuals that is genuine, and enjoys engaging with guests. She is really an asset to this organization and deserves a lot of credit for the work that she does on a daily basis. The front entrance is currently being renovated, but we were not impacted at all by the work that they were doing, and the alternative entrance in 100 Carondelet Plaza had easy access and did not any issues with Uber/Lyft identified this entrance. Finally, Amira in Housekeeping, Bria at the Front Desk, and Bellmen really worked hard to make our stay our stay extra special, and check out easy as well. We will definitely recommend this location and hope to be back in the near future!
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip: Club Level, Executive Suite, Arch View
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tvonruex wrote a review Oct 15
Naples, Florida391 contributions171 helpful votes
Located in the heart of Clayton with easy access to nice neighborhoods, Starbucks, etc., we enjoyed our stay at the Ritz. Room decor was a bit aged, but clean and classy. Exceptionally friendly and helpful staff, pets allowed (one-time-fee of $125 for your stay). As of October 2020, the restaurants on property are still closed and there is major construction nearby and at the hotel's porte-cochère; neither disturbed our stay. Spacey, covered parking garage for a fee.
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Date of stay: October 2020
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Dr Z wrote a review Sep 2020
New York City, New York43 contributions6 helpful votes
As you would expect for the The Ritz, the style is dark and old style luxury, that is the brand. This Ritz is no exception. The gym is great, the location excellent, the staff is attentive. The sushi bad in the lobby is uninspiring, and the service there slow. Room service is very stingy with shampoo and other amenities for the caliber of hotel. One little bottle of each two people over three days? Covid signs were posted as in a rush. Signs touted the spa, but the spa was closed. Trash was overflowing in the parking. Not what you’d expect at that price point.
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
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Response from Christie Pink, Sales at The Ritz-Carlton, St. Louis
Responded Sep 10, 2020
Dear Dr-Z89, Thank you for sharing feedback from your recent stay with us at The Ritz-Carlton, St. Louis. We always strive to deliver a memorable experience that inspires and delights our guests but have fallen short in that commitment to you. I will personally review your commentary with our internal departments and discuss these opportunities for improvement. I would welcome the opportunity to speak with you directly and can be reached at (314) 719-1410. Warm regards, Christie Pink Director of Sales & Marketing
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Lambdoggie wrote a review Aug 2020
Missouri23 contributions19 helpful votes
We booked several nights at the Ritz St. Louis based on the Marriott pledge of safety during the pandemic. The hotel staff were very accommodating and explained all the precautions taken during the pandemic prior to our arrival and we were anticipating a great stay. The hotel staff all wore masks and there was a plexiglass divider at check in. But, to get to the reception or elevators - you have to walk thru the “Lobby Bar” - where in the afternoon - lots of people are not wearing masks. While drinking in indoor bars is allowed in Missouri during the pandemic- we were not comfortable having to walk thru a bar every afternoon/ evening to get to our room. Honestly- the staff was great and tried hard but we didn’t feel comfortable and checked out after one night and moved to another hotel.
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Date of stay: August 2020Trip type: Traveled on business
2 Helpful votes
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Response from Amanda Joiner, General Manager at The Ritz-Carlton, St. Louis
Responded Aug 20, 2020
Dear Lambdoggie, Thank you for your feedback on your recent visit. From the beginning of the COVID19 pandemic our focus and priority has been and continues to be on the health and well being of our Ladies and Gentlemen and guests. We care about you and your safety. As such we do require face mask wearing by all guests of the hotel. I would welcome the opportunity to speak with you directly and can be reached at (314)863-6300. Sincerely, Amanda Joiner General Manager
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Amanda M wrote a review Aug 2020
2 contributions1 helpful vote
This hotel embodies everything a Ritz Carlton represents. Attentive and incredible service, nice, clean and updated rooms, great food and an overall lovely experience. We originally booked just one night here but decided to extend our trip because we loved it so much. The covid precautions in place made us feel extremely safe. Highly recommend and we will be back.
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Date of stay: August 2020Trip type: Traveled as a couple
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PRICE RANGE
$372 - $741 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. louis hotel clayton, ritz saint louis, ritz-carlton saint louis, saint louis ritz-carlton
LOCATION
United StatesMissouriSaint LouisClayton
NUMBER OF ROOMS
301
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Frequently Asked Questions about The Ritz-Carlton, St. Louis
Which popular attractions are close to The Ritz-Carlton, St. Louis?
Nearby attractions include Historic Hanley House (0.2 miles), Krueger's (0.3 miles), and The Gathering (0.4 miles).
What are some of the property amenities at The Ritz-Carlton, St. Louis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, St. Louis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, St. Louis?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Ritz-Carlton, St. Louis?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, St. Louis?
Conveniently located restaurants include The Crossing, Cafe Napoli, and Oceano Bistro.
Are there opportunities to exercise at The Ritz-Carlton, St. Louis?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, St. Louis located near the city center?
Yes, it is 0.3 miles away from the center of Clayton.
Are any cleaning services offered at The Ritz-Carlton, St. Louis?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, St. Louis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, St. Louis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.