The Ritz-Carlton, St. Louis
100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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About
#1 of 5 hotels in Clayton
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.2
Travelers' Choice
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Sauna
Restaurant
Conference facilities
Banquet room
Meeting rooms
Body wrap
Facial treatments
Massage
Steam room
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
VIP room facilities
Iron
Private bathrooms
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Location
61Somewhat walkable
Grade: 61 out of 100
70Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
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Stayed for almost a week for business. It was really disappointing. This is supposed to be one of Marriotts top banners and it felt like staying at a Courtyard. The inside felt very dated and more like a conference center than a top hotel. The room quality was very average with very worm out beds. The only saving grace was a decent fitness center. If you are looking for a top notch hotel I suggest looking elsewhere. Marriott just cant live up to the reputation of their banners anymore - they seriously need to reconsider and decide if they will offer cheap feel hotels at a higher than acceptable rates or if they will compete in the high level luxury service industry. There are better choices today.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Not a top luxury hotel - very average. There are better choices for the value.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christie Pink, Sales at The Ritz-Carlton, St. Louis
Responded 2 weeks ago
Dear JavierA1302, Thank you for providing feedback from your recent stay with us at The Ritz-Carlton, St. Louis. I sincerely apologize that we failed to deliver on our promise of providing the finest personal service and facilities during your visit. As one of our highly valued business guests, I would welcome the opportunity to speak with you further and glean more details from your stay so we can ensure we are meeting and exceeding all our guests’ expectations. I can be reached at (314) 863-6300 and look forward to connecting with you. Sincerely, Christie Pink Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The bed was super comfortable and the room in general was a pleasure to stay in for 2 nights. The onsite dining was good (a little pricey) led by breakfast before my day of meetings started. Great location for business purposes and a lot of fine dining in walking distance as well.
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had an excellent stay at the Ritz Carlton St. Louis. The staff was professional and friendly. The room was spacious, and I enjoyed the TV in the bathroom mirror. The bathroom was spacious and well-appointed. Casa Don Alfonso served a delicious a la carte breakfast menu in the morning. The hotel offers self-parking and valet parking. The hotel's parking is easily accessible and convenient. The hotel is located in Clayton, a suburb of St. Louis. The nearby neighborhood was safe, and I felt comfortable traveling to/from the hotel even during the evening hours. There are several nice restaurants within a short drive from the hotel.
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Wonderful! Thank you for the memories! This is a special location, as the cultural hub in many ways of the city. I have also worked here in the past as an event planner, 20 years later still a staple. The banquets dept and lobby lounge did a magnificent job of pulling together a special reunion for 15 girlfriends. Thank you so much! You are amazing. Our waitress so friendly and lovely! Classy and memorable. We can't think Sarah and staff enough. 5 stars.
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I typically love staying at the Ritz. Unfortunately, my stay at the St Louis Ritz was not good. The caliber of my hotel room was far below what I expect of even a 3 star hotel. My room was right by the elevator and I could hear it running all night long. The shower pan in the bathroom was plastic. There was an acrylic ADA bench (note- I am not disabled). The shower curtain was plastic. The shower head would not stay put and sprayed all over the bathroom floor. Very disappointing.
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christie Pink, Sales at The Ritz-Carlton, St. Louis
Responded Apr 26, 2023
Dear 661carinj, Thank you for sharing your feedback and recent experience at The Ritz-Carlton, St. Louis. I sincerely apologize that you did not receive your preferred room type and that we failed to communicate what to expect with the room you were assigned. I greatly value this personal insight and will be meeting with the team directly to ensure all guests have an enjoyable stay. I would welcome any additional information from your visit and can be reached at (314) 719-1410. Sincerely, Christie Pink Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This room retailed over $1000 with tax, but I used bonvoy Brillant award travel for my stay. I took into account the hotel was in St Louis, but O was not impressed. I arrived after midnight, no one at check in the phones were ringing off the hook. The valet was friendly(that was expected), nothing special about checking, the room was large and very quiet. I had a small balcony with a ripped curtain. The Ritz? You gotta be kidding me. The colors in the room was muted, Nothing special about th e room, nothing I haven’t seen before for less money. Extremely clean room and hotel(was expected). Lobby was lovely, who cares about the lobby.
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Date of stay: April 2023Trip type: Traveled solo
Room Tip: Look elsewhere for the price
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christie Pink, Sales at The Ritz-Carlton, St. Louis
Responded Apr 24, 2023
Dear 611alanaj, We thank you for being a loyal Marriott Bonvoy member and choosing to redeem your travel awards with us at The Ritz-Carlton, St. Louis. Please accept our sincere apologies that we failed to deliver on our credo to provide the finest personal service and facilities during your visit. We appreciate the opportunity to address this feedback with our team and correct the service shortfalls you experienced. I would welcome any additional information regarding your stay and can be reached directly at (314) 863-6300. Sincerely, Christie Pink Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was lovely. Bathroom was all marble and spacious. Bigger bathmats would have kept floor outside shower from getting wet. I am an espresso drinker. The cappuccino in the restaurant was horrendous and the cappuccino from room service (apparently a different machine) was only marginally better. Luckily there was a nespresso machine in the room so I could make a morning espresso but not a cappuccino. Breakfast in the restaurant was very disappointing. The croissants tasted like, and had the texture of, dinner rolls. While a good avocado toast was on the menu, the other options were boring and ordinary -- ham and bacon variety. Not even the weekend brunch was good -- more ham and bacon. The cheese selections consisted of squares of cheddar and swiss, not as described on the menu. Although staff members were all very helpful (especially at breakfast), the espresso and breakfasts were not what one would expect from the Ritz-Carlton.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The service is impeccable, and the room is nice-sized with a balcony. Unfortunately, the fabulous experience that one expects from a Ritz Carlton was fatally marred by inferior and uncomfortable mattresses. I had asked for a bed board to be placed under the mattress to give it some firmness, as it is currently too soft to give any support but so far the bedboard has yet to arrive, and I’ve now had two nights of bad sleep. The Ritz is not an inexpensive hotel, and I expect a better sleep experience.
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christie Pink, Sales at The Ritz-Carlton, St. Louis
Responded Apr 4, 2023
Dear rkrimbel, Thank you for sharing feedback from your recent visit with us at The Ritz-Carlton, St. Louis. We are so delighted to hear that our Ladies and Gentlemen provided impeccable service during your stay. However, I sincerely apologize that you were not able to get restful sleep for your multiple nights with us due to the lack of firmness in the mattress. Please be assured that we are working with the team to understand how we may provide firmer mattress options for our guests. I would welcome the opportunity to connect with you directly upon your return visit to St. Louis to discuss options for a more enjoyable and restful stay. I can be reached at (314) 863-6300. Thank you, Christie Pink Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First I will start with the positive. The staff is amazing and very attentive. I was warmly greeted by the front of house team and everyone has a smile. The downside of the hotel is the price point for the quality received. Being a Ritz the expectations are a little higher and the hotel is showing signs of its age. If this were a Marriott at a lower price point the review and expectations would be different.
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Date of stay: December 2022Trip type: Traveled on business
Room Tip: Lobby bar is very lively
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Joiner, General Manager at The Ritz-Carlton, St. Louis
Responded Dec 15, 2022
Dear Tyrell C, Thank you for sharing feedback about your recent experience. Your feedback is extremely valuable and I would welcome the opportunity to speak with you directly to better understand how the quality of the experience disappointed you. Please accept my sincerest apology that we did not meet your expectations. Although we may pride ourselves in delivering upon the unexpressed wishes and needs of our guests, we clearly fell short of this pursuit. As I do not have your contact information I am unable to contact you directly and apologize in a more personal manner. I would greatly value speaking with you. I can be reached at (314) 719-1400. Best Regards, Amanda Joiner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was on the 9th floor. The view faced the highway, but it was perfectly quiet. The room was beautiful…great furnishing, luxurious bedding, spacious bathroom. The hotel is ideal for conferences…many spacious ballrooms, meeting rooms, beautiful lobby with ample seating. Staff was extremely helpful, responsive, and polite. Some of the big ballrooms are showing some wear and tear, but overwhelmingly a really great hotel.
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Date of stay: November 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$546 - $788 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. louis hotel clayton, ritz saint louis, ritz-carlton saint louis, saint louis ritz-carlton
LOCATION
United StatesMissouriSaint LouisClayton
NUMBER OF ROOMS
301
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Claim Your ListingTHE RITZ-CARLTON, ST. LOUIS - Updated 2023 Prices & Hotel Reviews (Clayton, Saint Louis, MO)
Frequently Asked Questions about The Ritz-Carlton, St. Louis
Which popular attractions are close to The Ritz-Carlton, St. Louis?
Nearby attractions include Historic Hanley House (0.2 miles), Krueger's (0.3 miles), and Bruno David Gallery (0.1 miles).
What are some of the property amenities at The Ritz-Carlton, St. Louis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, St. Louis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, St. Louis?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Ritz-Carlton, St. Louis?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, St. Louis?
Conveniently located restaurants include The Crossing, Oceano Bistro, and Pastaria.
Are there opportunities to exercise at The Ritz-Carlton, St. Louis?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, St. Louis located near the city center?
Yes, it is 0.3 miles away from the center of Clayton.
Are any cleaning services offered at The Ritz-Carlton, St. Louis?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, St. Louis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, St. Louis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.