Their rooms are similar to the pictures, except there was little to no upkeep in the room that I stayed in. The front desk workers are a hairs width from being rude. Ended up checking out early because the ONLY reason for our stay was the pool. Was told I would get a refund for leaving early, but because I formally checked out at 4:03 pm, three minutes past the deadline, I was charged the full amount. All of this could have been overlooked if it were not for that disgusting pool! When I told them it was gross (my exact words) they said they would have someone look at it, and if necessary, close it until the pool guy came. Less than 20 mins later, it was open, and just as disgusting as it was when I was trying to swim. With their exact words "it's fine".
We stayed 2 nights here on vacation. Pool, room, breakfast was great. Free parking on weekends!! Room was clean, large. Bathroom was huge. I will give this place 4.5. The only thing bad is they are popular for weddings. If you stay on the top floors it is quite noisy even on the 5th floor til 11pm. This place is close to the zoo, the arch, and city museum. Staff was friendly.
We arrived at 5:00 for a reservation we’d made over a month ago for our anniversary. We were told they had given our room away the night before because they had more walk ins than expected. They’d let their cleaning crew go early and didn’t have our room ready and it wouldn’t be for over an hour. I told them we would miss our dinner reservations and there were no later times available. The front desk worker was very abrupt and rude. We ended up having to find another close by hotel that had more expensive rooms available. I told her we would have to cancel. She said they wouldn’t be refunding my money I’d already paid as it was their policy. We were in a hurry at that point so I couldn’t deal with it right then. So I paid for a room that they gave away and I didn’t even stay in. The lobby was dingy and looked run down.…
Clayton Plaza Hotel The room was spacious and clean. The bedding was immaculate and comfortable. The breakfast was buffet: plentiful and well prepared and friendly waitstaff and hostess. This hotel is well located about 8 minute drive from Wash U campus. One caution: be careful when you book on their website. I thought I was booking directly with the hotel and I was shunted to another reservation site and charged a $20. booking fee which the hotel would not refund!I was also over charged $138. by this site over the price that the hotel charged and am disputing charge now with credit card company. Better to call the hotel directly! All in all...a really enjoyable experience to stay here!
The complementary breakfast included pancakes that were very difficult to cut or chew. Also, when arriving and parking in the parking garage, in order to get to the lobby you have to walk down a dark alley and around a city block because the entrance from the parking garage to the hotel is locked unless you have a room key. It was frustrating that I was made to walk down a dark alley and around a city block with a suitcase at midnight. At least have a “buzz in” system so arriving customers can be let in without a key. Or provide instructions about driving to the front door/lobby to get your key first, then go to the parking garage.