Called the hotel 5 times after a two day stay where we likely left a shirt behind that meant a lot to my husband. Each of the first 4 calls, I was ensured I would get a call back from housekeeping and the last time a manager. I never received a call back. We weren't asking for much, a couple minutes to check lost and found and a couple minutes to call back from frequent customers. We booked St. Louis area for another trip to a different hotel. I expect more customer service.
This hotel is centrally located near the light rail and Shaw Park. There are plenty of places nearby to eat. The room was clean as was most the hotel. I rated it a 3/5 because the decor was late 70’s early 80’s. There was a pool but the water smelled a foul sulfur odor. The towels were not properly stocked. I also felt the hotel could have let us know that we had to ask to have our rooms cleaned. Let me repeat “ we had to ask to have our rooms cleaned”. I will say based on cost compared to the area It was clean enough to stay again. I just know to stay out of the pool and request to have them do their job of cleaning my room.
This hotel is centrally located in "downtown" Clayton with easy access to highways and main roads throughout St. Louis. We got free parking for 2 of the 3 nights we were here and discounted parking on the third night. A substantial breakfast with an omelet and waffle bar is included. My only caveat is that there were special functions 2 of the 3 nights on the 7th Floor (ballroom) and we could hear/feel the thump of the bass on the 4th floor (it was louder in the bathroom, for some reason). Front desk staff acknowledged the "noise" and noted that the event would end at 11 p.m. Not sure I'd stay here again, given the potential for that level of disturbance. Otherwise a clean hotel with attentive staff in a handy location.
They have this system that you have to ask for the room to be cleaned up. You tell them thah you need it done and they say sure. Then they dont do it and instead of apologizing they ask you : who did you talk to? I pay a full price for a room with no service. Avoid this place
We had the most wonderful stay! The room was very comfortable and clean, and the staff was excellent...so friendly and attentive! The breakfast buffet is one of the best I have ever had. I definitely want to stay here next time I am in St Louis!
We had a great time visiting STL and staying at Clayton Plaza was part of that. Our room was clean and seems to be newly updated. The free breakfast was delicious.. My son swam in the pool each day .. The staff was nice and helpful.. I had an evening when my shower didn't start ( digital shower) and they were quick to take care of the situation. I highly recommend this hotel and hope to come back some day.
We had a good experience here and would definitely stay here again. Staff was average and other guests were our biggest complaint. The building is large and a little difficult to navigate. The pool area was nice, room was average, and our son enjoyed the game room. Greta value for the stay which included a nice breakfast!
I'm sure this was a very nice hotel when it was built but it doesn't seem like they've been able to maintain that standard. Wasn't terrible, I didn't get bedbugs or anything, but everything felt a little old and oddly set up. Free hot breakfast buffet in the dining room (which was, you know, not amazing, but they made an effort). Very close to downtown Clayton and a few blocks from the metro. It wouldn't be my first choice but I wouldn't refuse to stay here again
Paris at check-in. The hotel twists and turns; different rooms for different elevator banks. Breakfast was included, but signs everywhere requested paying gratuity. For what? Staff didn’t do anything but show me a seat. Pay your workers. Room was fine. Parking, especially for a big vehicle is a headache—as is getting the parking ticket validated each time of in and out. Loading and unloading baggage from the parking lot is a headache with getting luggage carts and then returning them. The room itself was fine.
DANGER! Do not stay at this hotel. The idiocy of the management is endangering guests' lives. My wife was staying at the hotel and was sick, eventually testing positive COVID. She told the staff and manager at breakfast that she was feeling sick and wanted to take her food up to her room. They refused and required that she eat in the dining room with other guests. Obviously she refused; she is not a murderer. However, the management is deliberately encouraging their diners to be exposed to (possible) COVID for no conceivable reason. Do not stay here under any circumstances.