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Clayton Plaza Hotel

7750 Carondelet Ave, Clayton, Saint Louis, MO 63105-3317
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Guests1 room, 2 adults, 0 children
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Traveler (100)
Room & Suite (28)
Pool & Beach (4)

About

Location
Cleanliness
Service
Value
Welcome to the Clayton Plaza Hotel in St. Louis, just 15 minutes from Lambert St. Louis International Airport, centrally located in the heart of St. Louis's most prestigious business and residential district and within walking distance of many of St. Louis s finest restaurants, bars, boutiques, and galleries. The Clayton Plaza is conveniently surrounded by notable Forbes & Fortune 500 corporations such as Monsanto, Brown Shoe and Morgan Stanley, to name a few. Nearby attractions include Saint Louis Galleria, Washington University, Gateway Arch, Union Station, Busch Stadium (Cardinals Baseball), Edward Jones Dome (Rams Football), Savvis Center (Blues Hockey), Anheuser-Busch Brewery, Grant's Farm, Forest Park featuring St. Louis Zoo, Muny Opera, Fox Theatre, Convention Center, Casinos and Six Flags. The Clayton Plaza Hotel has recently completed a $10.5 million renovation. Come and experience the Clayton Plaza difference, pamper yourself in the spacious and relaxing guest rooms featuring the seven-layer-bed sleep amenity package and complimentary wireless high speed internet access. The Clayton Plaza boasts over 21,000 square feet of flexible meeting space including the Top of The Tower Crystal Ballroom. Stay at the Clayton Plaza Hotel and experience our consummate service and attention to detail. We deliver the Clayton Plaza promise!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid public parking on-site
Parking garage
Parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
VIP room facilities
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
92Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1,091Reviews20Q+A100Room tips
Traveler rating
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Popular mentions
(P.S. Before posting this review - I see there are 2 other reviews from other customers from this same weekend. I can tell by the events they are describing! They had same experience. WOW!!!!) Ruined a Wonderful Birthday Weekend and Labor Day!! Back on August 12th I was planning a wonderful birthday weekend for the end of the month which also was going to double as a Labor Day celebration. I have been a customer of the Clayton Plaza Hotel for about 10 years and not only that have brought multiple friends over the years with me who have also purchased rooms on my recommendation of this being where we should stay. Because it was a special event - I was attempting to book the rooms they have that have the heart shaped jacuzzis in the room. I called the hotel the day of August 12th and specifically called the front desk of the hotel - not reservations. I told them the exact description of the room (including the heart shaped jacuzzi) I was wanting and the employee said "yes! those are our Executive Suites! You can book that online!" So I went to their website - plugged in the dates of my trip and both an Executive King and Executive Queen came up as options. Assuming the King or Queen options represented her reference to "suites" I selected the room I wanted which was the king and I booked it. Fast forward to August 31st - I arrive for check in and get up to my room....it was not the room I booked. I go back down to the desk and explained to an employee the mix up. Her first response to me was not I AM SORRY but rather "There ain't nothin I can do! Those rooms are all booked up!" I said "NO! That is not an acceptable response...I planned this ENTIRE weekend around this room - it was supposed to be a special weekend". She told me I booked the wrong room - I should have booked “The Honeymoon Suite”. I told her that I specifically called their front desk on 8/12 and THEIR employee told me to book the “Executive Suite” so this error is on them. She replied it was my word against theirs because she has no way of knowing. I kept pressing the issue and she finally said "well the mgr will have to go back through the recordings and see what happened. We record EVERYTHING" which I think she was trying to suggest I was lying. I said "PLEASE DO!! And then you can figure out which one of your employees told me incorrectly!" So I go back to my room and I am very upset. I look on their website and they clearly have the room labeled "EXECUTIVE SUITES" - it is not called a honeymoon suite at all. So I go back down and show her their own website and she first tries to act like I'm making that up too. I literally gave her my phone and was showing her it was their own web url. What does she do...she walks away from me and says "I already told you there ain't nothin i can do. The rooms are all booked". So I then asked to speak to her manager and she said he isn't working. I said well then let me speak to the person on duty in charge. That lady comes out and at least first pretends to try and help me. She pulls up my reservation...she looks at my phone and back at the reservation. While I am trying to talk to the manager – the previous lady is getting loud and still going off on me. I am telling her that she is very unprofessional, and she hasn’t tried once to rectify the situation. She yells even louder “because there is NOTHIN I CAN DO!! I TOLD YOU!!” all this time the manager is not intervening or telling her to go to the back to diffuse the situation. She’s just typing on the computer like nothing’s happening right in front of her. Finally the manager on duty asks me if I had a copy of my confirmed reservation they send me and of course I did. So I pull it up and that's where everything went south. Her entire attitude and demeanor changed - she then tells me this is MY FAULT because clearly I booked the Executive King room and not the Executive Suites room. I said "I thought the Executive King and Executive Queen rooms were what the Executive Suites were?" she said "NO! The Executive Suites is the Honeymoon Suite. You just booked an executive room with a king bed!". I then tried to explain that the person I called and spoke to on the 12th should have explained the difference and she then...wait for it...proceeds to tell me all the reasons this is my fault for the following reasons: 1) I should have written down the name of the person I spoke with. 2) After I booked the room online - I should have called back to the hotel just to confirm that I actually just booked the room I was intending to book online. 3) I should have read the fine print of the confirmation it emailed me because nowhere in there does it say I booked the Executive Suite. 4 (and the best one of all) - We don't even allow customers to book the Executive Suites online....so that's why you didn't see it on the website!" I said "so you're going to put all of this back on me, the customer, who doesn't work in the hotel industry, and you're going to expect me to do ALL OF THIS LEG WORK to make sure that YOUR EMPLOYEES are competent enough to do their jobs instead of me just expecting that your company employs people who are capable of ensuring quality service is provided". Her response "Yes!! That's what I do when I travel!" - I said "well yeah, that's because you work in the hotel industry and you also work here so you're used to seeing incompetence it would seem". So I asked for my money back that I did not want to stay there for a room I did not book. She refused to give me my money back and said it was past the deadline to do so. She said she would put all of this in the report and have the General Manager reach out to me about my experience. I asked for his name and she told me it was Jerry Sieve. We then went out for dinner and to explore Clayton and got back to the room around 9:00. There was apparently a large party going on there for a Class Reunion from Class of 89. The music was blaring so loudly. When I got back up the room – the banquet room must have been somewhere near my room because it was so loud the walls of the room were literally rattling. I tried just sucking it up and not complaining because at this point – I knew the staff was just going to think I was being a problem guest at this point. But by 9:45 – it was just too much I called down to the front desk. The employee told me it should be over by 10:30 pm but she would call them and have them turn the music down too. The music never got any lower AND the music went on until 11:00 pm before it stopped. The next morning – we went to the restaurant for breakfast and it was a complete zoo! I am assuming the hotel was full of guests from the banquet the night before. Not sure. At any rate – once we finally got seated – our poor server was running around like a chicken with her head cut off. We asked for beverages – she forgot to bring them, we asked for butter – she forgot to bring them – we waited in line for 20 minutes to get a fresh made waffle and had no butter to put on them. The employee who was the only employee making omelettes and waffles was good at her job but had horrible customer service. She was yelling at customers “what you want!!!??” and if they couldn’t hear her over the loudness in the restaurant she’d yell “Come on! You got to give me your order or I’m movin on!” then she would yell at people to step to the side after they had given her their order. There was a gentleman ahead of me who ordered 2 waffles and he got his first one and went to the table. I assumed he’d be back for his 2nd. When she put the next one up to give me I said “I think this belongs to that guy ahead of me” and she yells “NO! You take it. We ain’t got time for people who leave and come back! You take this one!” My one and only positive experience at this hotel stay was a housekeeper who spoke to us and asked us how our day was. She talked to us about the holiday! Wished me a happy birthday when I mentioned we were there celebrating etc. As soon as we walked away I said “She needs to work at the front desk because she’s the only employee so far with customer service skills!” Lastly – 2 days later when we were checking out – I hadn’t heard from the manager yet so I asked to speak with him. Was told he still isn’t working but that he would call me. It’s not been 1 full week and I have yet to hear from him. It is safe to say that after 10 years of patronizing this hotel – that will be my last. That one experience undoes any positive experience I’ve ever had there as what happened to me clearly reflects a culture of bad behavior, low expectations for the employees, and no respect or appreciation for their customers. Not only will I no longer be back – this is a story I will continue to share with people and recommend they never darken the doors of this establishment. Signed, No Longer A Customer
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I stayed here 2 nights in late August 2019. The second night there was some kind of function (high school reunion I think) and for some reason it was on the 7th floor. My room was on the 6th floor and the party might as well have been in my room. It was unbelievably loud. My 2 year couldn’t sleep. The picture on the wall was rattling. I called the front desk at 8:45 pm to complain and was told that I just had to live with it. The staff member I spoke to was rude and could not have possibly cared less. She told me it would be over around 11 so I should just wait it out. I’ve stayed in a lot of hotels. I’ve never had a worse experience. Under no circumstances would I stay here again. There are a bunch of options in the area besides this hotel. Use one of them.
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There was an event on the 6th floor of the hotel that played loud music all night and they refused to move our room with small children ... hotel is extremely dated and staff was less then helpful about the situation. If you are going to book a loud event please provide the information upfront to your other guest - that’s a much better business decision in the long run - terrible experience
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Checkin, facilities, breakfast, staff , all first rate...came here after I ditched the pitiful Seven Gables (see review)....everything here was tops, including a 24/7 workout room. Great stay, nice people.
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Great hotel! The bed was comfortable and room was very spacious and clean. The breakfast was also very good. The hotel does provide parking, but I think $19 is very expensive. It was the most expensive parking on our entire three week trip.
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PRICE RANGE
$121 - $163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza st louis, crowne plaza clayton
FORMERLY KNOWN AS
Crowne Plaza St. Louis - Clayton Hotel
LOCATION
United StatesMissouriSaint LouisClayton
NUMBER OF ROOMS
242
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