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Sheraton Clayton Plaza Hotel St. Louis

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Sheraton Clayton Plaza Hotel St. Louis
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614 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Seattle, Washington
Level Contributor
5 reviews
3 of 5 stars Reviewed 6 days ago NEW

The staff was friendly and very welcoming, the room was fine except that I could hear the guests in the adjoining room and their television until 2am when their party ended. The broken elevator kept things interesting... never been stuck in an elevator before, and it wasn't on my bucket list, but now I can say I've had that experience.... More 

Helpful?
Thank mmn417
Level Contributor
110 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My 2nd time at this hotel in about 3 months. No complaints about hotel. Easy access to metro link to get to/from airport on a budget and downtown. Staff friendly. Love the concierge desk. The two men I've interacted with are responsive and professional. My complaint comes to the restaurant. Menu is limited, so I had a burger twice. 1st... More 

Helpful?
Thank XelaChivo
DC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this property multiple times over the last few years and alas each year not only is the physical plant declining but so is the customer service. The real charm of this place relative to the Univ was the attitude of the staff and during this visit it's already quite a degree worse as it relates to... More 

Helpful?
1 Thank Andrew S

Travelers are raving about these Clayton hotels

4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Let me first start by, yes, as you can see from some other reviews this place could us a facelift, but it's not bad. The staff is pure Starwood quality! They are what makes me come back here every year! Michelle at the front desk provided that refreshing welcome! And Jeremy in the club lounge was just absolutely fantastic!!! Regardless... More 

Helpful?
Thank Jacquelyn B
Dallas, Texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Giving stars for the lovely employees but I will never stay here again. It's like they got word 5 years ago that this hotel would be renovated and have done zero maintenance since. The carpet and walls in my room are so stained that it looks dirty and I don't want to take my shoes off. If you are a... More 

Helpful?
Thank Kristiana
New York City, New York
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Customer services was great, the room was clean and stocked. the staff were friendly and helpful. The halls were quiet and clean, despite the hotel hosting several large groups. The complimentary coffee was a plus. We would without a doubt stay here again!

Helpful?
Thank Crystal W
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Crystal W: Thank you for an awesome review. We are very happy you found everything to your liking. See you again soon. More 

Austin, Texas
Level Contributor
122 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean and the internet worked fine. The hall rugs were stained, and the hotel seemed a little tired. The waiters in the bar and breakfast were great, superb service. The bed was comfortable. Our room #606 overlooked the pool, so I was afraid of the noise, but there was none on a Friday and Saturday night. We... More 

Helpful?
Thank AspenJimbob
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear AspenJimbob: I am sorry that we did not live up to your expectations but I am happy to report that we are now in the midst of our renovation so many of the items you mentioned will be corrected (carpets, elevators, mattresses. etc.). Thank you for your business and your forbearance. More 

Chicago, IL
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I will first say that the service at the Sheraton Clayton Plaza was top notch, everyone was very friendly and helpful. Any issues i had with the hotel had nothing to do with the staff. That being said, the property itself seems to have been neglected over the years. When I first walked in my room, the desk chair was... More 

Helpful?
Thank JP1975
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear JP1975: I am sorry that we did not live up to your expectations but I am excited to report that we are now in the midst of our renovation so many of the items you mentioned will be corrected (carpets, elevators, mattresses. etc.). We know the process will be painful but we are really looking forward to coming out... More 

wisconsin
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we were planning a celebration of life for my parents and altho my dad died several years ago, my mother's death was recent, so we were all a bit more disorganized and unfocused than usual. lisa schmidt (& her staff) in sales was extremely patient and helpful with us as we changed our minds several times about how big, the... More 

Helpful?
Thank betsy921
David H, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review

Dear Betsy921: Thank you so much for an awesome review. I cannot begin to tell you how much we enjoyed having you and your group here--our staff is still talking about all of you. If there is ever anything else with which we can help, please let us know. More 

Clayton, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Ill maintained and dirty. Rooms are dusty with dirty walls and mildewed carpets. The rooms reek of moisture and the cloying odor of dirty carpet. The stairwells are dirty with slimy handrails. One of the elevators is broken. The other elevators are dirty, with smudges on the walls and worn paint.

Helpful?
1 Thank msw135morgan
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more   less 

Additional Information about Sheraton Clayton Plaza Hotel St. Louis

Address: 7730 Bonhomme Ave, Clayton, Saint Louis, MO 63105-1909
Location: United States > Missouri > Saint Louis > Clayton
Price Range: $119 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Clayton Plaza Hotel St. Louis 3.5*
Number of rooms: 259
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Also Known As:
Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
Clayton Sheraton
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