This is a beautiful hotel. However, the front desk staff seems to be somewhat standoffish. They didn’t make you feel welcome. The room itself was elegant, roomy, comfortable, but we found several empty beer cans inside the dresser and night stand. We moved one of the chairs to make room to do something and discovered quite a bit of trash and bottle caps. The rest of the hotel seemed nice and clean except for the pool. The pool was extremely hazy, not crystal clear like you would expect at a hotel like this. But then neither was the room. Last but not least, the front entrance - They designated both sides of the front entrance as smoking areas so every time you entered or exited the hotel, you were drowning in cigarette smoke, which also followed into the atrium. This hotel has the potential to be fantastic. Management needs to put their employees through courtesy training. I’d give the building a 5 for its ambiance and roominess, but a 1 for its cleanliness and staff’s attitude.

Upscale hotel but missed the mark on the basics. Beautiful facility and room. We enjoyed the pool and the beautiful gym. We missed a microwave in the room and the single one located in the lobby was laughable, security wouldn’t allow pizza delivery to our room, the ice machine on the 4th floor was broken, and lastly the parking was ridiculous. Cramped parking that was so far from the entrance which cost an additional $10 a night. I should have taken away more stars. A person practically needed a shuttle to get to the entrance. Overall, I’d stay again but only if I had alternate transportation to and from the hotel.

After a full day of travel we were excited to finally get to the Crowne Plaza at the St. Louis Airport. The Front Desk staff was pleasant. They were obviously new to the job but they got us checked in with a smile. The room was great and offered everything you could want, a microwave, coffee pot, ref., a great comfortable bed, and big clean bathroom. The hotel also offers a large indoor pool and parking. After a long day we were all anxious for a cocktail and a good meal. ALL restaurants were closed. We could order food from a limited menu at the bar but they were not serving liquor. There are no eateries within walking distance. Very disappointing. We understand the issue is staffing. Like many places they just cannot find staff. Sounds like HR needs to up their game.