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Crowne Plaza St Louis Airport

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11228 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (187)
Room & Suite (37)
Dining (22)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza St Louis Airport
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 14 hotels in Bridgeton
Location
Cleanliness
Service
Value
Crowne Plaza St. Louis Airport hotel offers a convenient lodging option, just one mile from Lambert-St. Louis International Airport. Business and leisure travelers alike can take advantage of complimentary round-trip airport shuttle service, which runs from 4 a.M. To midnight, and midnight to 1 a.M. Daily. Meals are made easy with on-site dining. This modern hotel features three dining options, including a full-service TGI Friday's; Clouds Restaurant, featuring a deluxe breakfast buffet; and The Atrium Bar, serving wine, beer and cocktails daily. After a long day of work or play, guests can relax in spacious accommodations, featuring plush seven-layer bedding, a flat-panel cable TV, high-speed wired and wireless Internet, and added bonuses like a soothing sleep kit. Top-notch services complete any stay. Guests can also enjoy chic amenities like a newly renovated health and fitness center, an indoor heated swimming pool, a concierge lounge and business center, and more. Situated minutes from STL Airport, Crowne Plaza St. Louis Airport is an ideal option for sightseeing, business travel, special events and more. Reserve a guest room at an exceptional rate today.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Secured parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Salon
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Iron
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish

Location

Full view
39Car recommended
Grade: 39 out of 100
16Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
665Reviews8Q+A100Room tips
Traveler rating
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  • 113
  • 63
  • 54
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Popular mentions
Elmer D wrote a review Sep 2020
1 contribution
when making reservation told them husband was in wheelchair and requested handicapped room. Walk-in shower had NO grip bars. Toilet hand NO grip bars and was so low to the floor almost fell on going down. In 5 days never saw housekeeping. Put trash bags and linen outside in hall. when I asked for clean linen and coffee refills, it was left on door handle outside of room. Also bar was never open and only meals was room serve at a added price.Dorothy
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Date of stay: September 2020
Value
Location
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Response from IHG Service, Other at Crowne Plaza St Louis Airport
Responded Oct 8, 2020
Hi Elmerdun37, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the walk-in shower, toilet, and unavailability of housekeeping among the others. I understand your dismay, and I am sorry. This is not the upscale experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I would also like to follow up on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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Tiffany wrote a review Sep 2020
1 contribution
Hotel was clean, staff was friendly, beds were comfy, coffee with real creamer was a plus! And then there is airport transportation and secure parking...our party of six, rented 3 different rooms, arrived at 3 different times and asked the same question about airport transport. "Do we need to let anyone know we will need transport to airport at 4am?" Answer was the same all 3 times, "No, our shuttle runs, 24 hours every 30 minutes." We all six met in the lobby at 3:50. 2 outside by 3:55 to start loading luggage. Mind you, six adults, 6 checked luggages, 6 carry ons. NO DRIVER in sight! His shift was over, he went home! Very kind front desk woman, informed us he isnt coming back. She ordered two Ubers, first guys shows up in a car. He informs us he has no room for luggage, just two people. He then decides he can't take us and leaves. Kind lady again, calls Taxi. Taxi shows up before second Uber does and loads all 6 of us and ALL our luggage (tight squeeze but he made it work) and off to the airport we go. Arrive back Saturday night. Call hotel when we landed in Houston regarding a pick up. "Call us when you land in STL." Called at 1015 telling them we landed. Bus arrived after 11. Professional driver. Secure parking? No. It's a parking lot that the gates stays open 24 hours. Crown Plaza, my suggestion to you...mandate your guest to confirm a transport and pick up time when checking in and relay that to your drivers with better communication.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from IHG Service, Owner at Crowne Plaza St Louis Airport
Responded Oct 5, 2020
Hello vacationingchic, Thank you for your stay and for taking the time to leave us candid feedback on your most recent visit. While I'm pleased to know that you're delighted with the service provided by our staff and with the upkeep of the room allocated, I am sorry to read we failed to meet your expectations with the airport shuttle and the parking situation issue. As a guest, your insights are important to us and we appreciate you letting us know about your experience. I have shared your comments with the hotel management and the relevant team as a reference in improving the services we offer. We hope that you give us another chance and to not allow this isolated event from choosing us again! Best, Jonathan A Case Manager IHGService
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amanda090186 wrote a review Aug 2020
25 contributions26 helpful votes
+1
Shame on this hotel for using the Crown Plaza name. The state of this hotel does not reflect any sort of pride. I stay at this hotel twice a year not by choice but because my company has contracted it to host us during our training events. Every year it becomes worse. It seems like the hotel is used by locals on the weekends for hotel parties. After these said parties the hallways are filled with trash and smells of heavy weed smoke. I have been put on the “quieter floor” with screaming children running up and down the hallways. Why are we booking rooms on the quiet floor for large families? Also the cleanliness in the rooms is lazy. During the time of a pandemic a company should go above and beyond to make their customers feel safe. I have uploaded photos from the second room I received as the first was much dirtier. The first room had lip stick smeared across the wall by the full length...really? That is cleaned? I will be forwarding these pictures of filthiness to my company. I can only hope we pull the contract.
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Date of stay: August 2020Trip type: Traveled on business
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza St Louis Airport
Responded Aug 23, 2020
Hello amanda090186, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn that the cleanliness and noise level were unpleasant during your visit. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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Mbrasier27 wrote a review Jul 2020
154 contributions17 helpful votes
This was our first visit to a Crowne Plaza and we were very pleased! The lobby and common areas are beautiful with pleasing sounds of the water falls. Check-in was quick but the receptionist could have used a little more personality. Room was clean and comfortable.
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Date of stay: July 2020
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MCGCinAZ wrote a review May 2020
Tempe, Arizona15 contributions12 helpful votes
Read my reviews- you will see I’m miss positivity. However, this one misses the mark on so many levels I can’t believe they are still in business. No laundry bag, check out lady had the personality of a scrub brush. The halls, carpet, walls were filthy...so keep the Covid mask on. Shower was hot?😔. Oh no breakfast!
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Date of stay: May 2020Trip type: Traveled with friends
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Crowne Plaza St Louis Airport
Responded Jul 1, 2020
Hello MCGCinAZ, I understand that some of the limitations implemented to avoid the gatherings of people may not be comfortable, and that includes the breakfast restaurant. In all cases, we are following the local authorities and protocols against the pandemic. This is in order to keep our guests and our employees safe and healthy. That is our priority. This being said, I will personally forward your review to our Housekeeping Department to make sure everything at the hotel follow the cleanliness standards. Sorry to see you encountered these irregularities. Oh! and I have sent you a PM about this. Could you please check your inbox when you have the time? I hope we get another chance in the future, we'll do our best to give you a better impression. Thank you for choosing us. Until then, take care! Alejandro G. Case Manager IHGService
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Previous
PRICE RANGE
$102 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza st louis airport hotel bridgeton, crowne plaza bridgeton, crowne plaza hotel bridgeton
LOCATION
United StatesMissouriSaint LouisBridgeton
NUMBER OF ROOMS
350
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Frequently Asked Questions about Crowne Plaza St Louis Airport
Which popular attractions are close to Crowne Plaza St Louis Airport?
Nearby attractions include Hellebusch Park (0.6 miles) and Payne-Gentry House (0.5 miles).
What are some of the property amenities at Crowne Plaza St Louis Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza St Louis Airport?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Crowne Plaza St Louis Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza St Louis Airport?
Yes, paid public parking on-site and secured parking are available to guests.
What are some restaurants close to Crowne Plaza St Louis Airport?
Conveniently located restaurants include Massa's Restaurant, IHOP, and Lion's Choice.
Are there opportunities to exercise at Crowne Plaza St Louis Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza St Louis Airport have an airport shuttle?
Yes, Crowne Plaza St Louis Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Crowne Plaza St Louis Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza St Louis Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza St Louis Airport?
The staff speaks multiple languages, including English and Spanish.