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Embassy Suites by Hilton St. Louis Airport

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855 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton St. Louis Airport
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Showing 849: English reviews
West Des Moines, Iowa
Reviewed August 21, 2016

I've worked in the hotel business, and at this hotel, we did not encounter 1 single staff member who was bad, and about 70% of them were what I would consider exceptional! The young man who delivered room service was kind and funny! The breakfast staff was fast and cheerful. But there was one special employee who stole the show....

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Helpful?
Thank daphzachmom
Topeka, Illinois
Reviewed August 21, 2016

I arrived with my husband and two small children for a late (by hotel standards) check-in at 9 PM. They couldn't find my reservation. Imagine my embarrassment when it turned out I had booked an advanced purchase reservation (AKA no refund, no exchange) for NEXT Monday. Oops. I figured I was screwed and would not only have to eat the...

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Thank mangobtl487
Lake Station, Indiana
Reviewed August 21, 2016

Room provided plenty of space to accommodate my family.The only problem I had was room door didn't close completely on its own and the sofa still had trash underneath it. Linen was clean and provided when asked.

Review collected in partnership with Embassy Suites Hotels
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Thank arthurs809
Huntsville, Alabama
Reviewed August 21, 2016

Coffee was Bad lobby was nice but the room stinks carpet filthy bathroom had urine on toilet seat bed linen looked dirty and out dated the only way to fix was to give free points Might want to check the rooms before paying

Review collected in partnership with Embassy Suites Hotels
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1Thank 525dwightb
Orlando, Florida
Reviewed August 20, 2016

This was a very pleasant stay overall. This Embassy Suites is very close to the airport, although a bit tricky to get to and from if you aren't familiar with the area. I arrived at check in time and was greeted by respectful front desk staff, and check in was within minutes. The lobby is very welcoming and looked as...

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Thank kuffup
Saint Louis, Missouri
Reviewed August 18, 2016

Room as not cleaned at all. From food crumbs to hair in the bathtub and not being given the room I prepaid for the stay was awful. The elevators looked run down and the chairs on my floor by the elevators were dirty.

Review collected in partnership with Embassy Suites Hotels
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1Thank G1763QHjoels
Reviewed August 15, 2016 via mobile

We checked in early this afternoon and the staff that greeted us were warm and welcoming! They were able to accommodate our early arrival and get us immediately checked into a room which we really appreciated as they were not expecting our early check in. Initial impressions of the hotel were positive. The lobby looked updated and smelled fine. We...

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1Thank travelbug4D
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear travelbug4D, We apologize that you had such a negative experience while you were with us. We are so much better than this and we are extremely grateful that you chose to take the time to notify us of your experience. We would appreciate it if we could speak with you in more depth about your experience so that we...

Mexico, Missouri
Reviewed August 15, 2016

I've been to the Embassy Suites in Portland, OR, which was amazing so I figured St. Louis would be the same. Wrong! My kids and I flew into St. Louis Airport and needed to take the complimentary shuttle. It took awhile to get a hold of someone at the front desk. Also, they didn't tell us that a taxi was...

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1Thank Kimmanche
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear Kimmanche, Thanks for the review on this site. We are very disappointed that you did not completely enjoy your stay with us and will look into the issues you mentioned immediately. Please know that your business is very important to us and the issues you encountered are not typical of the service we provide. We do hope that you...

Omaha, United States
Reviewed August 15, 2016

The staff was awesome, the room was clean and smelled fresh. The breakfast had plenty of options. Everything was great during my stay. The location is perfect, I will definitely come back next time in the area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Nicole F
GMStLouis, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this review

Dear Nicole F, Thank you so much for the great review! We are thrilled you enjoyed your stay with us and we look forward to seeing you again in the near future!

Saint Louis, Missouri
Reviewed August 14, 2016

Worst Hilton property in St. Louis ever I stayed. The house keeping people are awfull, they do put clean sheets for week or more you have to complain to may get replace. One day I had to call the front desk 4 times to get a service finally by 6:45 pm.

Review collected in partnership with Embassy Suites Hotels
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1Thank walit2016
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suits St. Louis Airport hotel is located just two miles from Lambert International Airport. Located in Bridgeton, Missouri with easy access to St. Louis. Guests can enjoy two-room suites, complimentary cooked-to-order breakfast, nightly Evening Reception with complimentary drinks and on-site restaurant, Anne Morrow's. ... more   less 

Additional Information about Embassy Suites by Hilton St. Louis Airport

Address: 11237 Lone Eagle Drive, Bridgeton, Saint Louis, MO 63044
Location: United States > Missouri > Saint Louis > Bridgeton
Price Range: $127 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton St. Louis Airport 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Embassy Suites St. Louis - Airport Hotel Bridgeton
Embassy Suites Bridgeton
Bridgeton Embassy Suites
Embassy Suites By Hilton St. Louis Airport Saint Louis, MO - Bridgeton
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton St. Louis Airport staff and other travelers.
6 questions
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Questions? Get answers from Embassy Suites by Hilton St. Louis Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not use the cattering department”
 of 5 bubbles toddr465, 1 week ago | Read review
“6th foloor”
 of 5 bubbles akbenli, 1 week ago | Read review
“High floors are quieter.”
 of 5 bubbles mandjj, Jan 18, 2017 | Read review
“Highest available floor, away from I-70”
 of 5 bubbles Leeskibike, Nov 8, 2016 | Read review
“Pull back the mattress from the wall and check between the mattress and box spring for bed bugs before you bring your luggage in the room.”
 of 5 bubbles djschlachter, Nov 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question