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Castle Rock Resort & Waterpark

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Castle Rock Resort & Waterpark
Castle Rock Resort & Waterpark
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377 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Rock Resort & Waterpark
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Showing 377: English reviews
1 review
2 of 5 stars Reviewed June 19, 2016 via mobile

Extremely disappointed. Not worth the money at all. One of the two slides in the water park was closed and the outside pool was drained and not functional. Definitely wish we would have picked Grand Country instead. The tower room was ok, but the park was terrible.

Helpful?
Thank Miranda B
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We are so sorry for any disappointment you experienced during your stay at Castle Rock. We understand how frustrating temporary park closures can be, and we are truly sorry for the inconvenience. If you would like to send us any additional comments or concerns, you can reach us at gsm@castlerockbranson.com. Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

2 reviews
1 of 5 stars Reviewed June 13, 2016 via mobile

Unfortunately, we were extremely underwhelmed with our stay here at Castle Rock and should have done our homework before coming. From what I can see, the reviews aren't much different than what we experienced. The outside pool area was closed - in June. One of the kiddie pools and one of only two water slides (in the indoor area) was... More 

Helpful?
Thank Doug H
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thanks for your comments, and we apologize for any inconvenience. We do believe that it is important to acknowledge feedback from our guests, but it is also important to take action in providing the best possible experience for our guests at Castle Rock. Please be assured that we are taking your review very seriously. If you have any additional comments... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2016 via mobile

If I wasn't so tired we would leave tonight. Literally half the water park is closed or out of order. They have two big slides and one isn't working, the entire outside pool is closed, the lockers are out of order and her this...the shower you're supposed to wash off before entering and leaving the pool is also out of... More 

Helpful?
1 Thank NikChandler
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We are truly sorry for any disappointment in your stay at Castle Rock. We understand how frustrating temporary pool closures can be, and we apologize for any inconvenience this has caused. If you would like to speak with a manager directly, please contact us at gsm@castlerockbranson.com. Someone from our team will reach out to you as soon as possible to... More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 4, 2016 via mobile

This is my 2nd time staying here just because I bought two living social vouchers for this hotel because I always heard it was nice but the rooms are old, with that musty smell and just feels dirty. My kids do like the indoor Waterpark but they are not in there very long because it's not that big. My husband... More 

Helpful?
1 Thank Mom0803
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We appreciate you taking the time to review our hotel, and we apologize for any disappointment in your stay. We take reviews seriously and use them to improve our operations. Please contact us at gsm@castlerockbranson.com with any additional comments or concerns. Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 31, 2016 via mobile

Hotel needs some updates especially their beds. Stayed 3 nights and the bed killed my back as well as my wife's. Don't visit the restaurant as the food is below average. I did enjoy the water park as wells my kids. However one of the kiddie pools was closed and the outside pools were not in service. Wifi kept going... More 

Helpful?
1 Thank TwinsOfGemini
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

While we are happy to hear that you and your children enjoyed the water park, we do apologize for any disappointment in the amenities. We are continuously working to improve our facilities, and we value all customer feedback. Please contact us at gsm@castlerockbranson.com if you have any additional comments or concerns. Sincerely, Manager on Duty, gsm@castlerockbranson.com More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 23, 2016 via mobile

My wife and daughter and I came to stay one extra night in Branson and have the water park available for one more night of relaxing fun. Well the water park was ok nothing too special, but my toddler enjoyed not so it was ok. When we got back from dinner and got ready for bed my wife found a... More 

Helpful?
2 Thank Aaron C
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you for posting your comments, and I am truly sorry for the trouble with your stay. Were you able to get in contact with the general manager? If not, please contact us directly at gsm@castlerockbranson.com. We will be happy to reach out to you as soon as possible in order to find an appropriate resolution. Sincerely, Manager on Duty,... More 

Joplin, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2016

We planned our family trip for end of school year may 21st and booked a kids cove room with bunk beds, in taking a 4 year, 7 and 9 year old. When we first walked into room i noticed a bug on the white bed sheet in the bunk room, we ended killing it, the tv in the bunk room... More 

Helpful?
1 Thank amandafm5
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

We are very sorry to hear about the trouble with your stay, but we thank you for taking the time to send us your feedback. We take our customer comments very seriously, and we will be following up with the appropriate staff to make sure these issues do not happen again. If you have any additional comments or concerns, please... More 

Topeka, Kansas
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 21, 2016 via mobile

We stayed here with several friends while in town for baseball tournaments. We figured the water park would be the perfect place for the kids to relax. It was. The kids loved it. But kids don't notice the extensive rust on the stairs and handrails. They don't notice the shower handles that don't work properly. They don't mind that the... More 

Helpful?
Thank ajthepoolman
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you for taking the time to post your comments. We value our customer feedback as it helps us to make improvements where necessary. While we are happy to hear that your kids enjoyed the water park, we sincerely apologize that you were disappointed in the amenities. If you have any additional comments, please contact us directly at gsm@castlerockbranson.com. We... More 

Los Angeles, California
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed May 4, 2016

I wish I would have read the reviews before booking this hotel! Check in process was great- person at desk nice and helpful but then we went to our room in "the other building". No frills room pretty standard but then we started looking around. Food from previous guest left under bed. The bathroom light had dead bugs trapped inside.... More 

Helpful?
Thank Amber H
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

I would like to personally apologize for the trouble with your stay at Castle Rock. Customer service is extremely important to all of the staff at Castle Rock, and I am so sorry that our services fell short. I would appreciate the opportunity to speak with you personally about your experience. If you would like to reach me directly, please... More 

Fayetteville, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 30, 2016

This is the first hotel experience I have been disappointed in enough to want to review it! I'm sitting in the Lobby of this hotel right now because wifi isn't even provided for my room. None. I would even take paid wifi over no wifi at all. Seriously, half of the hotel is not provided with wifi. In today's world,... More 

Helpful?
Thank kgeng000
Denise P, Guest Relations Manager at Castle Rock Resort & Waterpark, responded to this review

Thank you for taking the time to post your review. We appreciate your feedback and apologize for your disappointing stay. Our outdoor pool area is scheduled to open on Memorial Day and will remain open through Labor Day. We are taking steps to improve the wi-fi access on the property, but we are sorry that it was not up to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Castle Rock Resort & Waterpark provides guests with an unforgettable all-in-one resort destination with friendly service and activities. We offer 30,000 sq ft. Of indoor waterpark and 10,000 sq ft. Of outdoor Waterpark including two large slides, two 500 gallon tipping buckets, a lazy river, and multiple indoor/outdoor activity pools. Our Tower Rooms are attached to our indoor waterpark through indoor corridors and offer a bunk bed alcove with separate TV for the kids. ... more   less 

Additional Information about Castle Rock Resort & Waterpark

Address: 3001 Green Mountain Dr, Branson, MO 65616-3815
Location: United States > Missouri > Branson
Price Range: $50 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Castle Rock Resort & Waterpark 2.5*
Number of rooms: 191
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Also Known As:
Castle Rock Resort And Waterpark
Castle Rock Resort & Waterpark Hotel Branson
Castle Rock Branson
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