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Renaissance St. Louis Airport Hotel

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Renaissance St. Louis Airport Hotel
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670 Reviews from our TripAdvisor Community

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Showing 666: English reviews
Beverly Hills, California
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I arrived on a hot, muggy day. Called the hotel for courtesy shuttle pick up. Was told to go to door 18 and the shuttle will be there in about 5 minutes. In the blazing sun with no shade, I called again after 15 minutes and was told again 5 more minutes. Finally it came, but as a heart patient,... More 

Helpful?
Thank ALAN F
McLeansboro, IL
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have stayed at this hotel many times in the past. The lobby, restaurant, and bar area have had a facelift and look great, but something is missing in the staff/service of the hotel. I was told by an employee, that the hotel is managed by a different company, and there have been changes with the staffing. Kudos to the... More 

Helpful?
Thank Gma2003
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback and we do apologize for your stay "feeling off". The same company has been managing the property for the last 2 years and we have not changed our staffing models. We may have just had an off day. We would like an opportunity to host you again. I am certain we can show you the... More 

Eldorado, Illinois
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We chose this hotel because it was close to the airport for our early morning flight and for the park and fly services. It is a beautiful hotel, very conveniently located close to the airport. The staff was great, the rooms were very nice and the beds were awesome! The front desk arranged our shuttle to the airport so all... More 

Helpful?
Thank BthEln1964
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you and we look forward to having you back with us soon. Jeff Keeley General Manager More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Front desk staff was awesome. Beds were very comfy! We did the park n fly package. Tried to catch the 5:00 AM shuttle, but it was already full. Second shuttle came fairly quickly. Upon return, called hotel for shuttle & only waited a couple minutes. Driver dropped us off at our car!! Everything was great. We would definitely stay again.

Helpful?
Thank JimKathi
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the great review! We truly appreciate the kind words. We hope to see you back with us soon. Jeff Keeley General Manager More 

Mangalore, India
2 reviews
4 of 5 stars Reviewed 1 week ago

Its a bit far from downtown but it was in no way a negative aspect. The staff were extremely courteous and helpful. Being new to the country, the staff went beyond to help me get around. Starting from the reception to room service everything was really great. The restaurant downstairs (Norah's)served good food. I wish they had more options. Apart... More 

Helpful?
Thank Sayan B
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for taking time to give us feedback. We truly appreciate it. We do hope to see you back with us soon. More 

Level Contributor
103 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Dirty Dirty Dirty. Check in took only a minute, good start but it didn't last long...The bed had hair on/in it and the sheets looked less than new. The carpet was disgusting, the bathroom was dirty (covered in hair) and the bathroom smelled like mold...won't be coming back here again....

Helpful?
Thank AMPED37
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback on your recent stay with us. Our hotel cleanliness is normally a strength for us, but we apologize this was not the case for this stay. We would like another opportunity to show you the true Renaissance experience. Thank you Jeff Keeley General Manager More 

Torrance, California
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Close to airport with shuttle service. Comfortable stay in a nice hotel. Restaurant/bar offers live music and even had a local brewery with beer tasting. Nice big fitness center with lots of equipment.

Helpful?
Thank Kevin s
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the great review. Pleased to hear that you enjoyed our RLife Live event with the brewery and music. We do that twice a month with different bands and local foods or beverages. Thank you again and we hope to see you back with us soon More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

3 of us stayed in a 2 Queen bed room on the 9th floor, with a great view of the airport, and we even were able to see an F/A 18 flying around, since Boing is attached to the North side of the airport. If you get a 2 Queen room, you have a view of the airport, and if... More 

Helpful?
Thank Altross
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Glad to hear you enjoyed the view. It is fun to watch the planes takeoff and land. Also it is surprisingly quiet as well. We hope to see you back with us soon, More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Let me first say that I am a corporate executive and 70% plus traveler. I have traveled domestic as well as international for over 25 years. I have had the horror and pleasure stories of every possible type of hotel stay. Over the last few years I have flown out of St. Louis international airport and typically will drive the... More 

Helpful?
1 Thank TravisFerguson
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

We appreciate the feedback and apologize for the experience. We definitely experienced some issues with getting rooms ready this past weekend and I do apologize it affected your stay. We would like another opportunity to host you whenever you need lodging in St. Louis. I am confident we can change your perception. Jeff Keeley General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I'm currently sitting in the lobby of this hotel waiting for my room to be ready. It's 5:11. Check-in is at 3:00 and my family has been here since 4:00. Over AN HOUR wait for checking in AFTER check-in time. I've travelled around the country to cities/hotels big and small and have never had to wait for a room after... More 

Helpful?
Thank Trumbrass
RenaissanceSTLGM, General Manager at Renaissance St. Louis Airport Hotel, responded to this review

Thank you for the feedback and we agree, it is unacceptable. Just to explain, we had a sold out night on Friday, with everybody trying to stay as late as possible (12p or 1pm). Then we have a sold out night on Saturday with everyone trying to check-in as early as possible (12p to 2p). It is very tough to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The Renaissance stands out among airport hotels in St. Louis as the only AAA Four Diamond property. Just minutes from the STL Airport via our complimentary shuttle, this unique hotel in St. Louis redefines upscale accommodations with luxurious amenities and well-appointed facilities. Upon arrival, our esteemed St. Louis hotel welcomes guests with impeccable service and richly remodeled guest rooms. In addition, fine dining, Starbucks lattes, and a commitment to tech-savvy public spaces are all available. ... more   less 

Additional Information about Renaissance St. Louis Airport Hotel

Address: 9801 Natural Bridge Rd, Berkeley, Saint Louis, MO 63134-3307
Location: United States > Missouri > Saint Louis > Berkeley
Price Range: $114 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance St. Louis Airport Hotel 3.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Renaissance Saint Louis
Saint Louis Renaissance
Renaissance St. Louis Airport Hotel Saint Louis, MO
Hotel Style:
#5 Business Hotel in Berkeley
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