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Extended Stay America - Jackson - Ridgeland

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Extended Stay America - Jackson - Ridgeland
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28 Reviews from our TripAdvisor Community

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Showing 28: English reviews
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The impression I had of this hotel was so bad I refused to stay here. I cancelled my reservation. When we first got there, the lobby is pitiful. It looked like I was walking into a $300 New York apartment complex. We arrived around 9pm and the clerk was obviously sleeping in a back room, which wouldn't have been so... More 

Helpful?
Thank Assata M
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that when you arrived there was a lack of customer service. I also apologize for the inconvenience of you waiting an additional 5 minutes to check in Please accept my apology. In response to your feedback, I am coaching my team to be present when guests... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

When I checked in there was an issue with the room. I tried to contact the desk but did not get an answer. After several attempts, I called Priceline and they were able to contact someone and the problem was fixed. So initially a slow response but they took care of it and overall the room and my was nice.

Helpful?
Thank Sofeel2
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the inconvenience you encountered. I discussed your comments with our team, and we are preparing them to respond in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at the ESA in Ridgeland for just over 3 weeks while we were between closings on our old house and our new one. Ricky and his staff were wonderful to us and our room was clean and ample. I'd stay there again in a heartbeat, especially for the incredible value! This place was literally 75% cheaper than the... More 

Helpful?
Thank Peggy L
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Your feedback is important. I am thrilled to know you were well accommodated for three weeks by our staff while waiting on your new home. Our staff will be informed on the excellent job they are doing assisting guests. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

2 reviews
2 of 5 stars Reviewed July 22, 2016 via mobile

We booked a room for two adults and two children and we're given a room with one bed and nowhere for the kids to sleep. My husband almost didn't want to stay because the girl that assigned him the room kept asking if he was alone and volunteering to come to his room if needed but we had already paid.... More 

Helpful?
Thank hippiemom5
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we're given a room with one bed and nowhere for the kids to sleep. I am using your comments listed above as a training tool to ensure that this issue does not happen again in the future. The staff and I appreciate your comments, as... More 

Madison, Wisconsin
1 review
5 of 5 stars Reviewed June 27, 2016

Rick and kashana are great workers and the service is amazing. My kids love the pool because it's cleaned daily. I lived here for around six months. I loved it ever since I came the workers are friendly. I recommend it.

Helpful?
Thank wally170
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Your kind words in your review is much appreciated. I'm thrilled to read our staff provided you with excellent customer service during your extend stay. Your comments will be passed on to our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2016

Being new in Jackson, MS, Extended Stay America Ridgeland made me feel like home. The behavior of staff is really good and they are very helpful. Good place to stay and the best part is that kitchen is provided. So you can cook as per your liking!

Helpful?
Thank AbhishekTripathi2007
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our helpful staff and your fully equipped kitchen during your visit with us. We strive to provide each guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with your stay. Thank... More 

Orlando, Florida
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2016

This hotel is currently being remodeled and unfortunately the left hand doesn't know what the fight hand is doing. This is a 3 floor hotel with no elevator at all. If there was ever an emergency people would be hurt. Doorways are blocked. Manager is very nice but the construction crew is doing things out of schedule and staff has... More 

Helpful?
Thank consult12015
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed that your experience was not to our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that we will communicate more efficiently moving forward. The staff and I appreciate your comments, as it will only help us to improve. I would... More 

1 review
5 of 5 stars Reviewed May 7, 2016 via mobile

This is in a nice area and we stayed in a suite. It has two rooms with a kitchenette and living area and bedroom. It was nicely decorated, well furnished and clean. We couldn't be happier. Also, they provided breakfast which was delicious. Very nice staff. The front desk assisted me in faxing some business papers and seemed happy to... More 

Helpful?
Thank Natasha I
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

It is so rewarding to read that you had a wonder stay with us. Thank you for your comments. I’m thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that you enjoyed all of the convenient amenities our hotel has to offer. The staff and I... More 

Memphis, Tennessee
Level Contributor
5 reviews
1 of 5 stars Reviewed February 5, 2016

Stayed here for a few nights on a work trip. I was put in a garden level room that smelled oddly like dill pickles. A couple hours after checking I heard something at the doors, and then someone walked in. They had someone told someone the wrong room number and given them key to my room. The room was also... More 

Helpful?
Thank Memphisjw
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I sincerely apologize that we failed to meet our company’s high standards. To ensure that a situation like yours doesn't happen again, I will be retraining our front desk staff on our check-in procedures. Additionally, I will make sure we are implementing... More 

Ridgeland, Mississippi
1 review
5 of 5 stars Reviewed February 3, 2016 via mobile

Excellent Service.. Manager very attentive.. Assistant Manager very attentive also.. House keeping very nice... All about keeping guest happy... Rooms very clean... Very nice. Stay has been very pleasant. Anyone coming to this area would differently enjoy the stay here.

Helpful?
Thank JaMonae
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our exceptional customer service. Thank you again for sharing your experience with us. We would love to see you again, should... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jackson - Ridgeland

Address: 800 Ridgewood Rd, Ridgeland, MS 39157-4418 (Formerly Studio Plus Deluxe Studios)
Location: United States > Mississippi > Ridgeland
Price Range: $62 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Jackson - Ridgeland 2.5*
Number of rooms: 1
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