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Extended Stay America - Jackson - Ridgeland

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Extended Stay America - Jackson - Ridgeland
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25 Reviews from our TripAdvisor Community

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Showing 25: English reviews
2 reviews
2 of 5 stars Reviewed July 22, 2016 via mobile

We booked a room for two adults and two children and we're given a room with one bed and nowhere for the kids to sleep. My husband almost didn't want to stay because the girl that assigned him the room kept asking if he was alone and volunteering to come to his room if needed but we had already paid.... More 

Helpful?
Thank hippiemom5
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we're given a room with one bed and nowhere for the kids to sleep. I am using your comments listed above as a training tool to ensure that this issue does not happen again in the future. The staff and I appreciate your comments, as... More 

Madison, Wisconsin
1 review
5 of 5 stars Reviewed June 27, 2016

Rick and kashana are great workers and the service is amazing. My kids love the pool because it's cleaned daily. I lived here for around six months. I loved it ever since I came the workers are friendly. I recommend it.

Helpful?
Thank wally170
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Your kind words in your review is much appreciated. I'm thrilled to read our staff provided you with excellent customer service during your extend stay. Your comments will be passed on to our staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

New Delhi, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2016

Being new in Jackson, MS, Extended Stay America Ridgeland made me feel like home. The behavior of staff is really good and they are very helpful. Good place to stay and the best part is that kitchen is provided. So you can cook as per your liking!

Helpful?
Thank AbhishekTripathi2007
Manager_11525, Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our helpful staff and your fully equipped kitchen during your visit with us. We strive to provide each guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with your stay. Thank... More 

Orlando, Florida
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2016

This hotel is currently being remodeled and unfortunately the left hand doesn't know what the fight hand is doing. This is a 3 floor hotel with no elevator at all. If there was ever an emergency people would be hurt. Doorways are blocked. Manager is very nice but the construction crew is doing things out of schedule and staff has... More 

Helpful?
Thank consult12015
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed that your experience was not to our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that we will communicate more efficiently moving forward. The staff and I appreciate your comments, as it will only help us to improve. I would... More 

1 review
5 of 5 stars Reviewed May 7, 2016 via mobile

This is in a nice area and we stayed in a suite. It has two rooms with a kitchenette and living area and bedroom. It was nicely decorated, well furnished and clean. We couldn't be happier. Also, they provided breakfast which was delicious. Very nice staff. The front desk assisted me in faxing some business papers and seemed happy to... More 

Helpful?
Thank Natasha I
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

It is so rewarding to read that you had a wonder stay with us. Thank you for your comments. I’m thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that you enjoyed all of the convenient amenities our hotel has to offer. The staff and I... More 

Memphis, Tennessee
Level Contributor
5 reviews
1 of 5 stars Reviewed February 5, 2016

Stayed here for a few nights on a work trip. I was put in a garden level room that smelled oddly like dill pickles. A couple hours after checking I heard something at the doors, and then someone walked in. They had someone told someone the wrong room number and given them key to my room. The room was also... More 

Helpful?
Thank Memphisjw
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for providing us with details about your stay. I appreciate your comments about our staff; however, I sincerely apologize that we failed to meet our company’s high standards. To ensure that a situation like yours doesn't happen again, I will be retraining our front desk staff on our check-in procedures. Additionally, I will make sure we are implementing... More 

Ridgeland, Mississippi
1 review
5 of 5 stars Reviewed February 3, 2016 via mobile

Excellent Service.. Manager very attentive.. Assistant Manager very attentive also.. House keeping very nice... All about keeping guest happy... Rooms very clean... Very nice. Stay has been very pleasant. Anyone coming to this area would differently enjoy the stay here.

Helpful?
Thank JaMonae
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our exceptional customer service. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Memphis, Tennessee, United States
Level Contributor
29 reviews
6 hotel reviews
5 of 5 stars Reviewed October 3, 2015

The facility is newly renovated and the property is extremely clean. The front desk clerks and manager are the most pleasant people and very helpful. My room was clean and fully stocked with all my stay needs. Mr. Ricky and Ms. Tyuana were so helpful and extremely friendly and made me feel as if I was family. My stay was... More 

Helpful?
Thank Alice F
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that we were able to accommodate your needs with our friendly customer service and comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Ridgeland, Mississippi
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed September 30, 2015

I staid four night in this hotel. All the staff were not polite , the room smelt something strange and bad, Noisy hotel from morning to night! The Area is crowded and not safe ! The main door was open all night to morning without any body to ask!!

Helpful?
Thank amir_atp
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, I will be coaching our staff to ensure that each guest receives professional customer service as well as making sure we are thoroughly inspecting rooms prior... More 

Madison, Mississippi
1 review
1 of 5 stars Reviewed September 16, 2015

We've been here for 8 days and have yet to have our room cleaned or new sheets. The refrigerator has leaked on kitchen floor and Air Conditioner has leaked making carpet by bed soaking wet since Day 1. Office was notified immediately and was ignored. Finally, on the 4th day the manager came and worked on Air Conditioner, telling us... More 

Helpful?
Thank Stephanie G
Manager_11525, General Manager at Extended Stay America - Jackson - Ridgeland, responded to this review

I appreciate you bringing your experience to our attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am working with our staff to ensure we are thoroughly inspecting rooms to our company’s high standards. I am grateful for the feedback you provided so we are able to continually... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Jackson - Ridgeland

Address: 800 Ridgewood Rd, Ridgeland, MS 39157-4418 (Formerly Studio Plus Deluxe Studios)
Location: United States > Mississippi > Ridgeland
Price Range: $62 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Jackson - Ridgeland 2*
Number of rooms: 1
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