I want to start off by saying that me an my wife had a great time I was a great little getaway that we need to enjoy each other talk playing the games dinner we didn’t hit a jackpot but maybe we will in November that would be a nice treat for us to pay our bills an take our kids out an a big trip but everything was just what we were dreaming of very thankful for this trip
The room was excellent, the price was excellent, the staff was bored, the place was dead. In hindsight, Thursday night is probably not the most favorable time to visit a casino. Nobody was there… so bars and restaurants were closed, and only three blackjack tables were open, and no other table games available at all. With the exception of Sasha at Mama n’ Em’s, the staff was not very friendly and was for the most part, uninformed. We were told to look for a restaurant on the other side of our building which turned out to be completely across the street in another casino. Sasha needs to be promoted to management staff, because she is the only employee we met who acted like they cared about her job.
Our stay at the hotel was great however the casino only had one black jack table open all day. Let me correct one ten dollar table and one fifty dollar table. I didn't come to stand and watch other people play !!
We stayed at Golden Moon casino for the NAYO tournament for the weekend. Plenty of parking around the Casino including valet parking. The registration staff was hospitable including the staff throughout the casino floors and restaurants. The casino is clean and the gaming floor isn’t overwhelming like some and was easy to navigate and it’s non smoking on the floor, has plenty of machines and card tables. Inside the Golden Moon is a small store for drinks for chips, candy and merchandise; a coffee and sweets shop, bar area, golf shop, small clothing boutique, large convention room, a pool (covered and uncovered) and plenty of great restaurants within the casino (service is usually slow). Our room was large, beds comfy and pillows fluffy, large spacious bathroom with a tub and nice size shower, room doesn’t have microwave or mini fridge would be nice to have microwaves on the floors near vending area to heat up leftovers (my opinion). Overall a great stay.…
Horrible place to come to. The restaurant’s down stairs didn’t have any service. Waited for 30 min at one restaurant with no help and then went to another restaurant in the casino and got the same results. No microwave in the room or mini fridge. The econo lodge offers more than this casino. We was told Housekeeping only came every three days but they never cleaned our room at all. Repeatedly called for towels and linens. Horrible experience and sorry place to be called a casino. We stayed 5 days total.
I gave two stars because the hotel had hot water, and the towels, though very small, were clean and replaced upon request. I know Covid has caused a lot of problems for the hotel industry, but this lack of cleanliness is totally unacceptable. There were several couples in our group, and on one floor, the rooms were fine. However, that was not true of most of our rooms. In one room, the garbage had not been emptied from the previous guests. In most of our rooms, the baseboards and around the edges of the carpet looked as if they had not been cleaned in over a year. The bathroom floor in our room had a small area of something clear hardened on the tile with a small piece of paper stuck to the floor. The toilet paper dispenser was caked with dust as well. There was a magnifying mirror in the bathroom, but it was not usable because it was attached to a dark wall away from any light source. I wanted to ask for cleaning supplies to clean our room, but we just made out best as we could. At least the linens were clean.…
Stayed here on my way to Batron Rouge la. Stayed 2 nights. Room was large and clean. Maid service was not available each nigh you had to ask for clean towels and soap,shampoo. TV, iron, iron board, safe. Casino was pretty empty. Coffee and pastries were delicious. I did not eat in the Hotel.
The place is nice, but the people aren’t. Not worth the money. EVERY employee- front desk, maids, coffee shop workers, gift store workers- was straight up rude. They obviously didn’t want to be there. Whoever is the manager or owner, needs to grow a pair and put their foot down. Straight up ridiculous. No wonder the casino was slow as he** during the busiest week of the year (the Neshoba County Fair). My family will never be back and I hope you save your family the trouble.
We were here on a golf package which the front desk continually messed up, charging us a higher rate. Had to get the supervisor more than once to straighten it out. The rooms are tired and really need to be refurbished. Thin towels, etc. The casino was definitely a disappointment. The tables all required high $ bets and very few were open...I know it was because of COVID, but there was not even an attempt to have something available for people to play. Cocktail service was very spotty and food opportunities poor. We did have decent pastries for breakfast. If it wasn't for the great golf we would have left early.
This place certainly doesn’t need ANY MORE bad reviews. But sorry , I got to !! The resort in and of itself is fine. But it is really only as good as the people that serve you there. And they are HORRIBLE !!! I won’t go into detail. This wasn’t a one time thing either. This review is coming from several experiences with multiple employees and multiple stays. I’ll definitely drive on down to Biloxi from now on !! Do not stay here. Go to Shreveport port or Biloxi or anywhere else but here !!!