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Candlewood Suites

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98 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites
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Showing 98: English reviews
1 review
5 of 5 stars Reviewed April 23, 2014 via mobile

The staff is very helpful. Rooms are comfortable. Great location! Enjoy Wednesday night social great food and good company! Candlewood Suites is by far the best hotel we've stayed in the memphis area! The manager's and staff make sure all our needs are meet! Great service! Will most definitely recommend this hotel!

Helpful?
Thank AllenDelaine
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

Candlewood Suites is pleased to hear your positive response to our hotel. We are glad we were of good service to you and for your hotel needs. Our staff enjoyed you as a guest and hope to have you return to our property in the future. We here at Candlewood Suites appreciate your business. Thank you! More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 31, 2014

Shabby furniture, frayed carpet. Expect to smell smoke in your room, cigarette smoke and other offensive odors. When I complained to management, they called the police on me and threw me out and gave no refund. Total rip off, avoid at all costs. There are plenty of other hotels within close distance. Staff is also rude and belligerent.

Helpful?
3 Thank McWyld
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear McWyld, Thank you for your review regarding your recent stay at Candlewood Suites Olive Branch, MS. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More 

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 26, 2014

Old furniture- appliances old / noisy - thermostat doesn't work / toilet did n't work after paying for room- was called and asked to come to front desk and asked to sign new registration with higher rate- thought they did not charge enough

Helpful?
3 Thank john f
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear john f, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

1 review
5 of 5 stars Reviewed February 26, 2014

Ashley and Jasmine did a great job on dinner. It was nice to have dinner taken care of for me when I got back to the hotel on the road. I'm really enjoying my stay at Candlewood. The staff is extra friendly and helpful. If I had to stay in this area again I am definitely stay

Helpful?
Thank j068arm
Olive Branch, Mississippi
1 review
4 of 5 stars Reviewed January 15, 2014

Very friendly Staff. Jasmine is absolutely outstanding. Ashley and Theresa very knowledgeable and friendly. This hotel is my first choice when I am working in this area. I will recommend this hotel to any traveler how has had a bad day. The staff here goes out of there way to make you feel at home.

Helpful?
Thank Gary P
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

On behalf of the Candlewood Suites staff we would like to thank you for choosing us for your stay. We are glad that our staff and hotel met your needs and concerns and that we made your stay as pleasant as possible. We also would like to thank you for your great review. We here at Canldewood Suites look forward... More 

Olive Branch, Mississippi
1 review
5 of 5 stars Reviewed January 15, 2014

I am currently a long term resident, this hotel by far has the best customer service I've experienced! Awesome friendly staff, and the convenient amenities are a plus! It's also nearby several great restaurants! The staff really makes it feel like home here and it's very nice and clean. Not to mention the free dinner they serve us every Wednesday... More 

Helpful?
Thank Jeffrey B
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

We here at Canldewood Suites would like to thank you for choosing us for your extended stay. We are honored that we are able to make you feel like our hotel is home and we enjoy having you here as a guest. The staff at Candlewood considers all our guest as family and we try to treat them as such.... More 

Chandler, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 1, 2014

This hotel was terrible. The thermostat in the room was broken, the room was too hot. It also smelled like moldy food. And the noise from upstairs was unbearable at 4:00 am. Lots of stomping up there.

Helpful?
2 Thank svthomas72
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear svthomas72, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

Huntsville, Alabama
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 25, 2013

This room was (almost) perfect for our needs! Less than $100. Roomy. Quiet. Convenient. Good coffee! We have certainly stayed in more expensive rooms, and had worse issues. The only issue we had was getting the shower to work. First tub bath I've had in a LONG time. Turns out that they knew the connection was upside down, but it... More 

Helpful?
Thank BBGAMX
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

I would like to first apologize about the mix up with the shower; thank you for being understanding with our new desk clerk and I'm glad that we we're able to make your stay as comfortable as possible. Since then we have had maintenance check each bathroom in the hotel to make sure things are working properly. I look forward... More 

2 reviews
5 of 5 stars Reviewed October 5, 2013 via mobile

Had never stayed with this chain before but was very clean and nice. Staff was very helpful and friendly! Home like and perfect for my child and very reasonable price!! Fairly close to interstate. Would def stay again!!!!!!!!

Helpful?
Thank Martin092609
Kansas City, Missouri
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 7, 2013

First time staying here,quiet close to interstate, reasonable price only drawback no breakfast, but that's ok- pleasant easy check-in, would stay @ this chain again! Larger room, full size ref, microwave, cook-top,plates& utensils-sweet!

Helpful?
1 Thank Sharon N
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Great location & all suites property offers great economical rates with the best service & cleanliness in Memphis & North MS areas. We offer most in-room amenities, full kitchen, DVD player, free guest laundry & free dinner every Wednesday. ... more   less 

Additional Information about Candlewood Suites

Address: 7448 Craft Goodman Rd, Olive Branch, MS 38654-6615
Location: United States > Mississippi > Olive Branch
Price Range: $93 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 70
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Also Known As:
Candlewood Hotel Olive Branch
Olive Branch Candlewood Suites
Hotel Style:
#5 Business Hotel in Olive Branch
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