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Candlewood Suites

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Candlewood Suites
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100 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Fayetteville, Arkansas
Reviewed October 30, 2016

It was Very apparent the front desk clerk was not interested in his job; our stay or much of anything when we checked in [read: sorta like pulling teeth - JUST DO IT ALREADY - we're tired and would simply like to confirm our reservation, get a key, etc.] Front Desk staff in the morning was a whole different story....

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Helpful?
Thank Carmen D
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Carmen D, We appreciate your time in writing a review about your stay with us. We are sorry to hear that you were faced with unsatisfactory service on arrival. On a lighter note, we are pleased that some of our front desk staff was able to turn it around when you received adequate assistance the day after. Moreover, we...

Roswell, Georgia
Reviewed October 19, 2016

This is set up for long term stay so it doesn't have some of the amenities like breakfast and daily housekeeping which was fine and reflected in the price we paid. The king size room was spacious and clean and the shower was terrific. It is pet friendly and they have a dog walking area but unfortunately the doggie bags...

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Helpful?
Thank Bev8789
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Bev8789, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for the high rating you gave us in terms of cleanliness and sleep quality. It is also good to know that...

Reviewed October 1, 2016

We booked a room with 2 beds, and upon early arrival (about 30 min prior to check in) we were told there was only a room with a king bed. We go to the room it smells old, okay fine. Then I check the sofa bed that I am now doomed to and the sheets and pillows are covered with...

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Helpful?
2Thank Victoria A
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Victoria A, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I appreciate the high rating you gave us in terms of sleep quality and value. On the other hand, I would like...

Carbondale, Illinois
Reviewed August 4, 2016 via mobile

This is a great place if you have a limited budget and need a no frills place to stay for a few days. Room service is offered upon request.(that means they don't clean your room everyday unless you request it. Full kitchen is offered so you can save on food cost. The staff is competent and helpful. There are lots...

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Helpful?
Thank Sorrell8615
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Sorrell8615, Thank you for staying with us and leaving a review. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, amenities and location of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive for...

Reviewed July 1, 2016 via mobile

We were in to repair my father in law's house that uses state farm insurance the room was supposed to be available for up too 23 days but only needed for 7 because he is elderly and can't tote things back and forth and the electric was cut off in half his home over the fact he didn't want to...

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Helpful?
1Thank LaceyHur
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear LaceyHur, Thank you for your recent stay with us, and for taking the time to write a review about your experience. We're very sorry for the unsatisfactory experience you had, especially with the hotel cleanliness and staff service. We have sent you a private message to follow-up on your concerns, and the opportunity to regain your trust in our...

Memphis, Tennessee
Reviewed July 1, 2016

Upon arrival I was very impressed by the hotel and the cleanliness of the landscaping and the lobby and better yet my room was clean! Service was awesome and very helpful during my stay. Management is prompt and very nice I wish all hotels had a team like this one! Restaurants nearby and also a YMCA that is close for...

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Helpful?
Thank jazzylynn89
Reviewed June 10, 2016 via mobile

I would think twice before I select this property. I book hotels all the time online and I never experience a problem. The room that I selected/pictured showed a sofa sleeper and indicated that it slept 6. When checked in, it was a standard room. There was no management available for discussion nor was customer service any help. Customer service...

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Helpful?
1Thank Blessedlikethat
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Blessedlikethat, Thank you for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. Allow us to apologize for any inconvenience you may have experienced. I have sent you a private message in an effort to obtain additional information and follow up...

North America
Reviewed May 23, 2016 via mobile

Just outside Memphis, half the rate of the hotels in the city Super clean, our suite had everything you'd need for an extended stay....kitchen, dishwasher, full size refrigerator and the bathroom was very big! Far enough off the road that there is zero road noise Pool, on-site store, ample parking Only negative was the wifi was really slow, but if...

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Helpful?
Thank Bonish_Photo
Reviewed April 11, 2016 via mobile

Not a suite. This is actually false advertising because it's not a Candlewood Suite. It's actually an extended stay. Doors slam extremely loud. Guests working construction in area out of control. Had to change rooms to get some peace and quiet. No breakfast as advertised falsely. Not a good place to get away. It is very clean though and near...

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Helpful?
Thank MichelleAngela A
IHGService, Guest Relations Manager at Candlewood Suites, responded to this review

Dear MichelleAngela A, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property due to the noise issues you encountered. I would like to apologize for any inconvenience this issue may have caused you during your stay. Just to let you know, our Candlewood...

Atlanta, Georgia
Reviewed December 3, 2015

I have to say, we were SUPER impressed with this place. We usually stay at a nearby express hotel when passing through on our way from GA to AR, but this time we had our dogs and needed to find a pet friendly hotel. I was very sceptical about this as there aren't a lot of nice hotels to choose...

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Helpful?
Thank Live2Travel4Ever123
CWOlivebranch, Director of Sales at Candlewood Suites, responded to this review

We truly appreicate the positive feedback of your stay with us. We are glad that you decided to take a chance and stay with us. We hope that our hotel is now a prefered hotel for you whenever you are passing through the Memphis Area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Great location & all suites property offers great economical rates with the best service & cleanliness in Memphis & North MS areas. We offer most in-room amenities, full kitchen, DVD player, free guest laundry & free dinner every Wednesday. ... more   less 

Additional Information about Candlewood Suites

Address: 7448 Craft Goodman Rd, Olive Branch, MS 38654-6615
Location: United States > Mississippi > Olive Branch
Price Range: $74 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Candlewood Hotel Olive Branch
Olive Branch Candlewood Suites
Hotel Style:
#5 Business Hotel in Olive Branch
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Questions & Answers

Questions? Get answers from Candlewood Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“On the back side is quiet”
 of 5 bubbles Bev8789, Oct 19, 2016 | Read review
“Higher floors less likely to have had pets if you have allergies.”
 of 5 bubbles 500lawrencem, Nov 3, 2015 | Read review
“With pets, try for rooms close the exits.”
 of 5 bubbles charlesmA2967WJ, Oct 25, 2015 | Read review
“Bottom floor, near exit. Very little foot or vehicle traffic noise”
 of 5 bubbles philipw174, Aug 27, 2015 | Read review
“First floor back of building is very quiet.”
 of 5 bubbles 917lc, Jun 23, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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