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Hotel needs some updating. The room was prety clean. The carpet was stained and the headboards needed a good cleaning. Sheets were clean and the bathrooms extremely small but clean. Like the door barley passes by the toilet to close. Felt safe and the staff...More
Upon check-in, we realized the customer service here was amazing. It was a welcome change from the everyday "not my job" attitude you get in so many places. The rooms were spotless, every employee greeted you with a warm smile and a good morning. There...More
Thank Timothy G
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded November 29, 2016
Michelle is an exemplary team member and we're so glad she made an impression. We are encouraged by your kind words, and thankful for the time you took to write such a thorough review. We hope to see you the next time you're in town...More
My friend and I stayed here one night on way back to Georgia. Desk staff were super friendly. Rooms were nice. I was in 105...Big bed with both soft and firm pillows, flat screen TV, desk, Keurig coffee, mini fridge, small microwave, amenities in bathroom...More
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 1 week ago
Thank you for choosing us! We appreciate you staying with us and recommending us - we are encouraged by your feedback. Safe travels!
I stayed here last December on the way to Little Rock. Was a great place to stop on this trip. It is clean and quiet but the carpet desperately needs to be replaced.
The breakfast was very good and plenty of choices
Employees are very...More
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded 4 weeks ago
Thank you for sharing your experience with us. We appreciate the feedback, and will use it to do our best to improve. Our carpets are on a quarterly shampooing schedule for the moment, but new ones would be nice! Perhaps we can make that happen...More
On May 8th 2017, we had made a reservation for may 18th and 19th, I had called ahead of time informing the hotel that I would be arriving at the hotel sometime around 2 am in the 19th (I was going to pay for two...More
Thank Israel F
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded May 24, 2017
We at the Holiday Inn Express regret your experience at the Hampton Inn. Next time you're in town, we would love to host you. We have mini refrigerators and Keurig coffee makers in all of our rooms as well as complimentary wi-fi. Our rooms are...More
$85 - $121 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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