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Stayed Wed 12/13/2017 as 5K point reward night. We saw the reports of bugs in other TA reviews, but thought the hotel also saw the reviews and corrected the problem. Nope, we can confirm there are lots of bugs. Six dead bugs were on top...More
Thank Jerry C
Response from IHGService, Guest Relations Manager at Holiday Inn Express New AlbanyResponded 5 days ago
Hello Jerry C,
Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you found our staff service to be good, I truly value the negative comments as this gives us the...More
We stopped in here after a full day of driving. What a lovely place to stop. We were greeted by Chris the moment we walked in the door. He was courteous and friendly, made us feel right at home. We stayed in a room with...More
Thank Angele B
Response from HIENewAlbany, General Manager at Holiday Inn Express New AlbanyResponded September 17, 2017
Thank you for the kind review. Chris is a valued member of our team and he will be encouraged by your words. We hope to see you again the next time you're in the area - safe travels!
Upon arriving at the hotel we couldn't park anywhere close. Then we got into our room, turned on the heater and there was a very annoying noise coming from the heater. We immediately requested another room, we were told they would normally upgrade us but...More
Thank Shaun R
Response from IHGService, Guest Relations Manager at Holiday Inn Express New AlbanyResponded 2 weeks ago
Lovely day Shaun R,
I'm glad you chose to stay at our hotel. I am sorry for the issues you had with the initial room that you were provided. I have taken note and will share with our maintenance crew for essential improvements. Despite the...More
I'm in the area every 3 or 4 months for work and stay at this location every time. I always book with the IHG app and it has been flawless. This isn't the newest location in the Holiday Inn Express group by any means but...More
The staff here goes out of their way to make you comfortable, Very clean, quite! I must say Andrea was awesome, she checked me in and made sure I had exactly the room I needed to get my work done without distractions. April (the GM)...More
$81 - $105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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