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Holiday Inn Express New Albany

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Holiday Inn Express New Albany
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87 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Birmingham, Alabama
2 reviews
1 of 5 stars Reviewed 1 week ago

We stayed here for the Ole Miss game, had 2 nights reserved. The first night I woke up thinking there were things crawling in my legs then about 4:30 AM I had a bug crawling across my face. I grabbed it and through it across the room. I went to the front desk and told them what happened, they were... More 

Helpful?
Thank smsalabama23
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for sharing your experience. We regret your stay was unsatisfactory, but we are doing everything in our power to make sure other guests do not have the same experience. We hope you were at least able to enjoy the game - roll tide! More 

Thomson
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel the first night of our two week road trip to the Grand Canyon. The personnel here was very friendly and helpful. The desk clerk on duty gave us a list of places where we might grab a bite for supper. It is an older facility, so the rooms were a bit of a throw-back in... More 

Helpful?
Thank Nan T
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thanks for the kind review! We're glad your journey started off on the right foot. We hope the rest of your road trip is just as pleasant - safe travels! More 

Worthing, United Kingdom
Level Contributor
197 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed July 25, 2016

This is a great place to stay for a stopover. It has everything you need and was very clean. Sondra the receptionist was super helpful for two tired and confused Englishmen. She gave us great tips for things to see and do.

Helpful?
Thank Wrappo
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We are so happy to have Sondra on our team. She's full of all kinds of useful information and so friendly! Thanks for stopping by and safe travels! More 

Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 20, 2016

From the outside, the hotel seems nice. Employees were nice and breakfast was good. However, the carpet in the room was disgustingly riddled with stains. The bathroom ceiling and shower head had mold. Not what I expect fro Holiday Inn Express.

Helpful?
1 Thank mannyg61
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

We're glad you enjoyed our breakfast, though we regret that we fell short of your expectations in your room. We have been shampooing the carpets and are hoping to replace them by the end of the year. Safe travels! More 

Saint Amant
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 17, 2016 via mobile

While visiting family in area, I booked 3 rooms for 1 night. All three rooms smelled like stale smoke. It was late so we didn't bother calling desk. Rooms were clean and beds very comfortable. Breakfast was typical but good and attendant kept stocked. The only issue I had was that they charged me $25 per room. A week later... More 

Helpful?
Thank Jonathan A
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Hi Jonathon, I'm sorry the refund has taken longer than expected. Charges are always immediate, but refunds take longer to process for some banks. I'm glad we got to touch base about the issue and you'll see the refund soon! Safe travels, and we hope you visit again soon! April S General Manager More 

Sooner State
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed May 14, 2016 via mobile

We stayed here on the way to FL. The room was clean. Beds were very comfortable. Service was friendly and professional. The elevator smelled strongly of cigarette smoke, but I didn't smell it anywhere else in the hotel. Free coffee all day. Great stop.

Helpful?
Thank HipMom87
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Great review! We have a lot of beach travelers and we stay perpetually jealous. Glad we could be a pleasant stop on your way - stop by on your way back home. We'll be here with the coffee all day long. More 

Ruston, LA
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 15, 2016

If you're travelling to Oxford, staying in New Albany is a cheaper alternative. It's a 30 minute drive. On game days, you'll pay 1/3 what you'll pay in Oxford (that's if you can even get a room in Oxford). This is your typical Holiday Inn Express. The staff is friendly. The parking lot is confusing. There is a Hibachi Restaurant... More 

Helpful?
Thank RustonTraveller
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Awesome, detailed review! You've covered almost everything anyone would need to know. Just a few notes - we do have extra parking in the back, and Domino's delivers if you don't feel like walking next time. Plus we've recently gone completely non-smoking so next time there won't be any pesky odors during your stay. See you during football season? More 

Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 27, 2016 via mobile

Good experience. Room was very clean although smaller than other HIE's we've stayed in. Entire staff was very friendly & accommodating. Beds were very comfortable. Hotel was conveniently located close to Hwy 78. Signage was good. We'll stay there again.

Helpful?
Thank CatsRFun
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thank you for sharing your experience. We appreciate the kind review and our team will certainly be encouraged by your remarks. We look forward to seeing you again, and safe travels! More 

Arkansas
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 22, 2016 via mobile

Typical Holiday Express except for some bad exceptions. Parking is really really poor and confusing. Also, the third floor has both smoking and non-smoking rooms. As soon as you get off the elevator you're hit by a the smell of smoke. You get in the non-smoking room and you can still smell smoke. Beware! They know about it, but they... More 

Helpful?
Thank Jus4kxs
HIENewAlbany, General Manager at Holiday Inn Express New Albany, responded to this review

Thank you for sharing your experience with us. We strive to inform every guest about the possibility of smelling smoke in the hall on that particular floor, and I regret we fell short during your stay. We want all our guests to feel comfortable during their time with us and we hope you'll allow us another opportunity to serve you.... More 

Boulder, Colorado
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 2, 2015

Stayed here for 3 nights while visiting family in September 2015. I was able to check-in early, thankfully. The room was spacious and clean, which was really all I needed. I was so busy that I didn't turn on the tv until my last night there (all I wanted to do was unwind and watch tv). Unfortunately it was stuck... More 

Helpful?
Thank Julie R
HIENewAlbany, Manager at Holiday Inn Express New Albany, responded to this review

Thanks so much for taking the time to share your experience. We are sorry about the inconvenience with the TV, but glad DeeDee could make the situation bearable. We are very proud of our staff and we all love taking care of our guests. We hope to see you again if you're ever in the area! Safe travels. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express New Albany. Minutes from downtown New Albany, travelers appreciate how our atmosphere makes comfort and convenience a top priority. This three story, interior corridor hotel features 75 guestrooms (5 two room suites), fitness center, business center, an outdoor pool and the new Express Start Hot Breakfast Bar. Only 32 miles from Tupelo Regional Airport and 80 miles from Memphis International Airport. We are located off Highway 78 (exit 61) the main artery between Tupelo, MS and Memphis, TN. Visit New Albany, MS and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express New Albany

Address: 300 State Highway 30 W, New Albany, MS 38652-2401
Location: United States > Mississippi > New Albany
Price Range: $90 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express New Albany 2.5*
Number of rooms: 49
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Also Known As:
Holiday Inn Express New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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