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Holiday Inn Express Hotel & Suites Laurel

Traveler (11)
Room & Suite (24)
Dining (4)

About

#3 of 11 hotels in Laurel
Location
Cleanliness
Service
Value
New Laurel, MS Hotel Offers a Gracious Welcome Oak-lined streets welcome you to our new hotel, the Holiday Inn Express Hotel & Suites Laurel. Located off I-59, our hotel in the historic town of Laurel is centrally located between Meridian, Hattiesburg, and Jackson, Mississippi. Families enjoy lodging at our charming Laurel, MS, hotel because it offers easy access to nearby attractions. Located within 10 miles of our hotel are the Lauren Rogers Museum of Art, the Magnolia Center and the Sawmill Square Mall. You can experience life as it was in the 1880s when you visit Landrum's Country Homestead & Village. With over 50 buildings on 10 acres, this is where 'history comes to life' at this living history museum. Corporate guests are impressed with the accommodations of our Laurel hotel and its location near local businesses such as the South Central Regional Medical Center, Howard Industries and Masonite. The hotel has two meeting rooms and can seat up to 70 guests. We also offer free high-speed, wireless Internet access throughout the hotel. Lodging in our Laurel, MS hotel pleases business and leisure travelers alike with our complimentary, hot breakfast bar that features our signature cinnamon rolls. Guests can devote time to relaxing in our indoor pool, whirlpool, and sauna or workout in the fitness center. There's even a sports court! Book your reservations today for our great Laurel, MS hotel's deals and rates.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Room service
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Sauna
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
71Reviews
1Q+A
14Room tips
Traveler rating
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Popular mentions
Overall it's a decent HIE. If you stay at HIE often you'll get what you're expecting with this hotel. Room cleanliness could be better though. Our room the carpet was very old and grimy with lots of stains, and even left black grime on the bottom of my feet just from walking around. New carpet or a good steam cleaning is really needed. Just ok overall.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel
Responded 4 days ago
Hello 37Geese, We value your feedback about your stay at our Holiday Inn Express Laurel. It is rewarding for our team to know that their warmth and professionalism made your stay memorable and enjoyable. We are all about giving exceptional service to our guests and are committed to comfort in every way. I'm sorry there were a couple of issues you encountered that spoiled your stay. I know how let down you must have felt towards the cleanliness of the room, particularly with the carpet. I have conveyed your comments to the housekeeping manager and maintenance department for checking. I am confident that the necessary steps will be made, in order to achieve complete guest satisfaction. I hope that you will come back and visit us again soon so that we can show you what we've done. Safe travels, Deborah R. Case Manager IHGService
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I stayed there in June 2019, very nice place when I walked in, I was able to get in my room early due to being a platinum elite member, the only downfall was the room was on the first floor, lots of laminate flooring in the rooms, and the person above me was very loud, and the corridors seem to be very loud as well. If you stay on the first floor, just be aware of the noise. Wasn’t a very restful night sleep.
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My husband and I stayed at the Holiday Inn Express Laurel on a weekend getaway. Upon arrival we were immediately impressed by the high ceilings and fresh, modern decor in the lobby and public areas. The desk employee explained they had just completed a one year remodel, and it showed! We were equally impressed with our well appointed king room which included an upgraded interactive electronic panel, allowing my husband to hook his iPad directly into the tv. He also noted the presence of international electrical plugs available at the work station. In addition to the physical building, we were pleased with the hot, fresh breakfast bar which featured a crock pot of home made oatmeal instead of powdered instant normally featured on a buffet. The front desk staff was friendly and helpful when we asked for restaurant recommendations and provided us with menus and a list of local options. All in all, our stay was one of the best we have experienced in a Holiday Inn Express brand hotel.
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This facility is a poor example of what Holiday Inn Express can do. We have stayed here previously and this was the worst of the three stays. At check in we noticed there was no Keurig machine in the room, everything BUT the machine was there. We reported this to the front desk on our way out to dinner. No offer was made to provide one and I'm not sure she even made a note of it. When we returned from dinner someone was still power washing the sidewalks. This seemed odd as it was now dark and raining. The contractor had his lights from a truck pointed at the worker. At nine PM the power washing was still continuing and the unit was now under our window. I attempted to call down to the front desk and discovered that the phone did NOT work AND had the wrong room number on it. I went down to the front desk and reported the noise and broken phone. The desk person was watching TV in the lobby and said, "sometimes the lines don't work, I didn't know the workers were still here, I'll speak to them, what room are you in? One hour latter the power washing had stopped and restarted and the unit moved but still noisy. I returned to the front desk and complained AGAIN and the lady said "I thought they left, I can't hear anything. We went outside and she spoke to someone out of my sight and hearing. The work stopped shortly after that. 10 PM! At check out I reported the issues to a different person on the desk and got a blank look from him. I asked for a manager or owner and was given a business card with name, phone numbers, and email address. Too little too late. I recommend you avoid this Holiday Inn at all cost. People pleasing is NOT their strong suit. we will NOT stay there again!
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Laurel
Responded Apr 2, 2019
Hello SkyviewSy, Thank you for your staying with us again and for taking the time to leave us feedback. I want your stays with us to be pleasant, and I am sorry you felt that the level of service is on the decline. I alerted the relevant teams regarding your comments, and I trust that measures taken will avoid similar issues from happening again. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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I boooked this hotel as a one night stay because it was a Midway point from Orlando back to our home. The hotel looks and smells new. It was clean, accommodations were outstanding, and the people were friendly. We all slept well and breakfast the next morning was delicious. A lot to choose from and fresh. Our children enjoyed themselves as well. We used the indoor pool and it was nice.
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PRICE RANGE
$94 - $140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites laurelholiday inn laurelholiday inn express laurellaurel holiday inn
LOCATION
United StatesMississippiLaurel
NUMBER OF ROOMS
81
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