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Fairfield Inn & Suites Jackson

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Fairfield Inn & Suites Jackson
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117 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This hotel is not the typically Marriott property, do not be fooled by their affiliation with the Marriott brand. I was dissatisfied upon check-in, but had business to conduct and did not express my concerns immediately. Later in the evening I tried to check out due to poor service level and the hotel refused to allow me to leave without... More 

Helpful?
Thank carnnat
Valerie L, General Manager at Fairfield Inn & Suites Jackson, responded to this review

I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. As you noticed, we are currently undergoing a major renovation of our... More 

Franklin
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

In town on business and stayed here. The hotel is dated and needs updating. My tub had rust around the drain and paint/wall coverings were cracked and damaged. Breakfast is typical limited buffet style. The night desk guy is friendly and helpful. This hotel does not live up to Marriott's normal standard.

Helpful?
Thank K D
Valerie L, General Manager at Fairfield Inn & Suites Jackson, responded to this review

I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. As you noticed, we are currently undergoing a major renovation of our... More 

Travelers are raving about these Jackson hotels

Dallas, Texas
Level Contributor
146 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 stars Reviewed July 14, 2016

Stayed 5 nights on a business trip. Check in – Clerk polite, expedient and friendly. Card keys both work. Clerk explained amenities and services. Room – bathroom – NOT GOOD – cracks in caulking, shower rod pole holders loose and hanging, floor dirty, wall and soap holders have creaked. Wall near shower has hand marks that have never been cleaned.... More 

Helpful?
Thank NavyDallasite
Valerie L, General Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear NavyDallasite, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues... More 

Saint Louis, Missouri
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 5, 2016

If it were not for the ongoing renovation taking place during our stay, this hotel would have been rated excellent. The room was very good for the price. The staff were extraordinary. Greeted on arrival by Cedric with a smile and quick checkin. We had a small problem with the hot water in the sink but the maintenance person Mike... More 

Helpful?
Thank sabba75
1 review
2 of 5 stars Reviewed June 21, 2016 via mobile

The staff was very pleasant and it's my understanding that the property is undergoing renovations. The hotel appears to be an older property, dressed up to look like a Fairfield Inn. The rooms are very small and everything has a tired, run-down appearance. We asked for a rollaway bed, which was provided. However, the mattress was ancient....lots of holes, very... More 

Helpful?
Thank Bruce M
LARRY D, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Bruce M, Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Jackson with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the... More 

Nottingham, UK
Level Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed May 1, 2016

The room was absolutely fine, clean and comfortable, but was "tired" and would benefit from some renovation. It would have been a nice touch to have glassware, rather than plastic cups, but I think this is company policy for Fairfield Inns. The room had a microwave. Breakfast was included in the price and a good range of hot and cold... More 

Helpful?
Thank PamNottingham_UK
LARRY D, General Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Mrs. Nottingham Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Jackson. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for our... More 

1 review
5 of 5 stars Reviewed April 2, 2016

The room was nice and clean. Check in and out was easy. Plenty of parking. Nice swimming pool and gym areas. I like the fact that they use Key cards to enter the rooms and the building. The internet is slow is my only disappointment with my stay.

Helpful?
Thank Dayo O
Nottingham
Level Contributor
139 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 31, 2016

Just an overnight stop and great value. Lovely welcoming and friendly staff. However our room was a typical budget hotel box that felt a little tired and in need of refreshing. There was absolutely nothing specifically wrong, but this was the least comfortable of the beds we have stopped in during this tour. We are using Marriott brand hotels throughout... More 

Helpful?
Thank TimKNottingham
Crestwood, Illinois
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed March 25, 2016

We picked up a coupon at an Interstate rest stop and the front desk finally honored it, after seeing it was good on the weekend. The rooms were clean and nicely furnished. Having it located on a frontage road to I-55 it was not easy to get back to after locating a place to eat. You had to travel South,... More 

Helpful?
Thank CrestwoodChuck
Copperas Cove, Texas
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 16, 2016

Overall, this hotel was pretty good. the toilet in the bathroom was too close to the wall. (Rm 112) an oversize person would not fit. The bed was excellent. the pillows were kind of small. The cook did not replenish the food in a timely manner. and acted non caring with little action upon requesting anything.

Helpful?
Thank Ken H
LARRY D, General Manager at Fairfield Inn & Suites Jackson, responded to this review

Good morning Larry, I apologize for the breakfast issues. I'm glad that you did find our bed comfort to be great. I will share your feed back with my organization to make sure the breakfast issue is an isolated incident. Have a great day. Valerie Lynch General Manager Fairfield Inn & Suites 601-957-8557 More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn & Suites Jackson

Address: 5723 I 55 N, Jackson, MS 39206-2939
Location: United States > Mississippi > Jackson
Price Range: $88 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Jackson 2.5*
Number of rooms: 79
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Also Known As:
Fairfield Inn Jackson Hotel Jackson
Fairfield Jackson
Jackson Fairfield Inn
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