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Hilton Garden Inn Jackson Downtown

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1 room 2 adults 0 children
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Hilton Garden Inn Jackson Downtown
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974 Reviews from our TripAdvisor Community

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Jackson, United States
Reviewed September 8, 2015

The staff was friendly enough in person. The facility itself was a different story. The bed was brick hard and was supposed to be adjustable, however the adjustment knob was broken. Also there was an odor to the building in general that was very off putting especially in the hallways and elevators. I will continue to stay with Hilton but...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jonathan J
tripin1, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Dear Johnathan; Thank you for your recent stay and post to Tripadvisor. We appreciate your comments and will share with our team here to make the noted adjustments. The management team sent you a personal note to address any of your noted concerns. We know you have choices in travel, but hope to show we can do better on a...

Smyrna, Georgia
Reviewed September 4, 2015

Checked into room 825. Walked in the room and found it had not been touched by housekeeping since the previous guest had left. They found me another room, and it was fine. As a downtown location, only valet parking was offered. Next time, I will stay at the other location.

Review collected in partnership with Hilton Garden Inn
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1Thank Wayne M
tripin1, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Dear Wayne; Thank you for your recent stay and post to Tripadvisor. We appreciate your comments and will share with our team here. The management team will send a personal note to address any of your noted concerns, and look forward to assisting you. We hope to see you back to Jackson soon, and earn another chance to show we...

Nashville, United States
Reviewed September 1, 2015

Good hotel, even though the area is a little rundown. Bar in restaurant was okay- Nothing spectacular, although there was a really nice patio. Rooms are smaller size, which is typical of older hotel. Would stay here again though. :)

Review collected in partnership with Hilton Garden Inn
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Thank Jamie I
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for taking the time to review our hotel. We appreciate your candidness in letting us know about your stay and hope to have you as our guest again ! Sincerely, Wes Scrape

St Louis, United States
Reviewed August 30, 2015

This is a historic landmark in downtown Jackson, MS. It's right down the street from the Mayflower Café - another landmark with great seafood. There are 2 restaurants inside the hotel, as well. It's an old building so it has it's own character. The staff are great - very helpful and friendly.

Review collected in partnership with Hilton Garden Inn
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Thank Theresa W
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the great review! I am glad that you enjoyed the hotel and it's grand look. Our hotel was built in 1923 and is full of history from the past. Thank you for staying with us and we hope to have the chance to have you as our guest again in the future. Sincerely, Wes Scrape- General Manager

Reviewed August 30, 2015 via mobile

We drove up from Baton Rouge expecting to be blown away by Jackson but honestly we weren't. The hotel is really good, which was great because we couldnt find anywhere within walking distance to eat or to entertain ourselves with so thankfully the food was good in the restaurant and the Internet meant we could watch netflix and plan the...

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Thank Lauren M
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for your review of the hotel. We are happy that you enjoyed the hotel and were able also to take advantage of the King Edward Grill. We hope to have the chance to have you as our guest again in the future. Sincerely, Wes Scrape - General Manager

Cleveland, Ohio
Reviewed August 27, 2015

The hotel is very stately, historic, and quite elegant, and it is centrally located in Jackson. The parking can be dicey, if you don't want to pay the rather expensive valet service. The only other option is on street metered. The bar/restaurant has a good draft beer selection and a nice patio, but the it was crowded even on a...

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Helpful?
Thank Ron R
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for reviewing our hotel. We appreciate you taking the time to give us information about your stay. Feedback from our guests is very important to us and please accept our apologies for not exceeding your expectations. We are always striving to provide the best in product and service and are sorry that this did not happen in your...

Oxford, United Kingdom
Reviewed August 25, 2015 via mobile

This is a nice hotel with some great history. It is lovely inside, and as always in America, the staff are brilliant. The pool is adequate for a bit of a swim but is inside only. Locally I would highly recommend the Iron Horse (2 mins walk) for a very good meal! The breakfast at the Hilton is brilliant and...

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Thank Grantlikeseatingout
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the great review. We appreciate your business and hope you will visit us again soon ! Sincerely, Wes Scrape, General Manager

Columbus, Ohio
Reviewed August 20, 2015

This is a renovated historic property. The lobby area is beautiful. My room was clean and included a microwave, safe and mini refrigerator. The beds are sleep number and that is always a plus! The bar staff were pleasant. The breakfast staff were lovely and the food was very good. The workout room was a bit warm but well equipped...

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Thank mjames
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

Thank you for the great review. We appreciate you choosing our hotel for your stay in Jackson and hope you will stay with us again in the future. Sincerely, Wes Scrape - General Manager

Oxford, Mississippi
Reviewed August 17, 2015

First, the people at the Hilton Garden Inn are outstanding. The breakfast staff, front desk -- everyone's great. The accommodations are normally great too (we stay here often), but on this occasion we were disappointed. Our e-mail confirmation clearly stated "Late Check In. Non-smoking room confirmed". I guess we have a different understanding of the word "confirmed" since we were...

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1Thank markyac2015
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I appreciate you taking the time to post a review. We want to apologize for our failure to provide the best in product and service to you. We always strive to be sure we exceed our guests expectations and I am sorry we failed to do so. I contacted you by email so we could discuss your stay further. We...

Atlanta, Georgia
Reviewed August 15, 2015

The lobby of this hotel is beautiful but the public areas are starting to show their age and do need attention. Check in is very easy and the staff are professional. Parking is valet only and around 15 dollars a day but with the condition of the surrounding area I feel this is a necessity. Rooms are very small with...

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Thank rszAtlanta_Ga
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review

I am sorry you found some of the issues at our hotel unacceptable. Our team works very hard to be sure we exceed guest's expectations and I can see we failed in some areas in your case. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 

Additional Information about Hilton Garden Inn Jackson Downtown

Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Location: United States > Mississippi > Jackson
Price Range: $104 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Hotwire, Orbitz, Cancelon, Travelocity, Expedia, Priceline, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Jackson Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Jackson Downtown staff and other travelers.
4 questions
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Questions? Get answers from Hilton Garden Inn Jackson Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Park on the street if possible to save valet parking fee.”
BonnieB81, Mar 20, 2017 | Read review
“Higher floors would perhaps increase the chance of getting a better view.”
PattyL286, Mar 12, 2017 | Read review
“If you don't want to eat at the hotel, or drive, try the Mayflower Café. It's a bit of a Jackson institution.”
deew726, Nov 27, 2016 | Read review
“Try another hotel.”
MarthaW962, Nov 16, 2016 | Read review
“Ask for a room that might be farther away from the train tracks.”
WantToSeeItAll_NC, Sep 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question