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Cheaper
Average
Higher
About
4.0
#2 of 7 hotels in Cleveland
Location
4.2
Cleanliness
4.1
Service
3.5
Value
3.4
Cotton House, Cleveland, a Tribute Portfolio Hotel, blends historic character with modern sophistication and boutique style. Features include 95 beautiful guest rooms, two restaurants with rooftop dining available and impressive function venues.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Cotton House, Cleveland, a Tribute Portfolio Hotel
69 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
After driving hours and hours through agricultural fields and industrial towns it was somewhat of a culture shock to walk into the beautiful lobby of this upscale but affordable downtown hotel. The lobby is beautiful with artwork that celebrates the musical history of the area. The staff is courteous, professional and efficient- special accolades to David. The rooms are clean and spacious and comfortable and attractive. Very nice bath products and a robe! State of the art tech with the TV and integrated sound system. And the hotel is in the heart of a cute downtown with lots of shops, and a very nice rails to trails walk which at this time of year had a Christmas light display. We were in Cleveland to visit family, there’s not a whole lot to do in the area, staying at the Cotton House Hotel made the trip so much more enjoyable than it would have been otherwise. Don’t stay anywhere else!
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Scott May, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Nov 19, 2020
Thank You for taking to provide us feedback on your most recent stay with us. We are pleased to know you had an enjoyable visit and we look forward to seeing you again.
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I was traveling with 3 friend and wife on motorcycles from Kansas City to New Orleans. I have traveled The Great River Road many times but never stayed here before. That will change from now on. This hotel exceeded my expectations.
We were checked in quickly by a wonderful staff member. Our room was well equipped with a comfortable bed and soft sheets. The bathroom was spotless.
The lobby was nice and bright and a good place to sit and have a drink with friends.
The manager let us park our motorcycles on a cement slab not far from the door was a bonus.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CottonHouseCleveland, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Mar 25, 2020
Thank You for your feedback. We enjoyed hosting your group and we look forward to seeing you next time.
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I was so excited to get to this little town and hotel in the middle of what looked like a little boutique shopping downtown area. On the plus side, the hotel room was spotless, the bed comfortable, the toilet is comfort height (not standard low) the bathroom shower huge, the area of the bathroom counter is more than generous, towels and thick quality. There was a Keurig maker in the room, ours was not working though. There is no mini-fridge, which would have been a very nice addition. For breakfast the lobby had coffee and a sparse selection of prepackaged muffins and granola bars. There is a bar/restaurant on the 5th floor and a meat market with an attached restaurant on the first floor, neither that serve a hot breakfast. We thought there may be a bunch of other places along Cotton Row for both food and shopping, but many storefronts are empty. We did eat dinner at the main floor restaurant and it was good.
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Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Horton, Other at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Jul 6, 2021
Thank you for choosing our hotel and we are so glad to hear you enjoyed your stay with us. When we have the opportunity to welcome you back again and we hope that is soon, please let us know if there is anything we can assist you with during your stay. Your feedback is much appreciated as it allows us to continue to use the information to improve on our product and service in order to ensure we exceed our guests expectations each and every time we have the privilege of welcoming you to our hotel. We are all looking forward to being of service during your next stay and thank you again for your patronage.
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We stayed here on a road trip through the state. The hotel did not seem as clean as it should during a pandemic. The employees were not wearing masks and the flooring in the common areas was dirty. Especially the hallway on our floor. The room itself was clean. The hotel is dog friendly but the fee is bit high and the walkway across from the hotel says no dogs. We did see people walk their dogs on it but we respected the sign. The hotel was practically empty but we weren't upgraded even with platinum status. The parking was directly behind the hotel and was a large lot. The location would be great when more facilities are open as it is in the little downtown by restaurants and shops.
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Date of stay: May 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CottonHouseCleveland, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded May 29, 2020
Thank You for sharing your experience with us. We will address the issues you encountered and get them corrected as soon as possible. We will look forward to seeing you again when your travels bring you back our way.
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Beautiful hotel reflecting both the local Southern heritage and charming boutique designs. The room and bathroom are spacious with a modern boutique design, but also cozy. More a full-service hotel having two onsite restaurants in the lobby and 5th floor lounge. Downstairs lobby restaurant menu changes weekly with chef created meals, whereas 5th floor restaurant offers a bar food menu, live music on occasion, and outside sitting with city views.
In my three stays there since August 2021, only one room on the 5th floor had a refrigerator. But unsure if came with the room or left from previous occupant's request for it. I ate and enjoyed my meals from both restaurants during all three stays. Rooms cleaning was by covid standards, but bathroom was stocked with sufficient towels for couple days and for my extended stays easily replaced from housekeeping in the hallway.
Nice gym with cardio and small weights equipment. Water and towels available during my use for all three stays.
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Date of stay: February 2022
Rooms
Cleanliness
Service
Room Tip:Be aware that 5th floor rooms have moderate noise levels if live music at 5th floor lounge...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Springer, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Feb 23, 2022
globetrottergirl196 Thank you for your review regarding your most recent stay with us! I am so glad to hear that you had such a good time here and that you decided to come back to us based on your experience during your last stay with us! It is always helpful to hear about the experiences in the restaurants and hotel shared by our guests. And, regarding your statement about the refrigerators, we offer refrigerators upon request. We really appreciate your feedback on your stay and we look forward to you coming back again when you are in town.
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Upon checking in received a handicap accessible room was promptly moved to another room 303. Room was poorly cleaned guest leftovers in fridge, dried urine on toilet lid, hair on sink, empty tobacco can on table. Now had to file a dispute with my bank to get my deposit back after 2 calls to hotel and careless response from the gentleman answering the phone. First 2 stays were great here but this 3rd stay we've decided probably not to return.
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Date of stay: May 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CottonHouseCleveland, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded May 23, 2020
Thank you for your feedback on your stay with us. We apologize on the items you encountered while our guest and we will hard to correct those issues. If we can be any further assistance please give us a call directly so that we can resolve any outstanding issues you may have.
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As a Marriott Tribute Portfolio brand, guests with certain Marriott Bonvoy elite level statuses are entitled to receive a breakfast in the restaurant. This is a guaranteed benefit that was resorted in January 2021 after being suspended because of the pandemic.
Besides cheating guests out of a guaranteed benefit, the hotel offers NO BREAKFAST OF ANY KIND to any guest even guests who want to pay for breakfast. Instead I was referred to the restaurant at a competing hotel. Really?
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Date of stay: January 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Springer, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Feb 25, 2022
We do apologize for the inconveniences you encountered during your stay. We have made the necessary improvements to accommodate all of our guests needs. We do hope you give us another try whenever you are back in Cleveland, MS! We thank you for your feedback!
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We had a family wedding in a nearby town and stayed in the Cotton House. We were given an early check in with no problems . The room was wonderful with many unique touches such as a vintage phone , a recipe box ( instead of a booklet) of all the things you would need to know about the hotel and Cleveland, a chandelier, and music related pictures on the wall. The bathroom was sleek and modern . The beds and pillows were very comfortable. We ate breakfast in the small restaurant off the lobby. They had a limited menu but the food was very good! Every single employee we encountered was friendly and helpful. We asked for a late check out and again - no problem! The hotel is across the street from many cute shops.My only disappointment was the museums were all closed ( C-virus precaution )
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CottonHouseCleveland, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Mar 17, 2020
Thank You for providing feedback on your most recent stay with us. We are delighted to know you had an enjoyable visit and we look forward to seeing you again.
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Overall we enjoyed our stay here, but one or two issues meant I haven’t given it 5 stars. Our room was a king suite on the second floor and it was massive with two rooms. The living room also had a table and chairs and kitchen area. The bed was also very comfortable. However, I feel I should mention that this room, 203, is an accessible room (not required by us), and as a result the bathroom floor flooded when we used the shower! I ended up using several towels to dry the floor and left them like a dam for the second day….it worked! Secondly, the living room had a Venetian blind which was only half way down, and as there was no cord to drop it further, we felt we had no privacy. Finally, although the food in the main restaurant was okay, there didn’t seem to be anyone in charge, so the staff seemed to be doing their own thing. This was also an issue at breakfast, as no one seemed to be checking on the food situation, and as a result, this morning the fruit platter was empty, and we were told they didn’t have anymore! This should never happen in any hotel….surely it’s not too difficult to keep a stock of melons, strawberries, grapes etc. Eventually one of the chefs brought out some bananas and three oranges! Apart from these issues I would still recommend the Cotton House for a visit, as it’s location is excellent and there is plenty of guest parking at the rear.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded May 4, 2022
Thank you for choosing to stay with us. We appreciate your feedback and will review this with our leadership staff so that we can continue to improve our guest experience. We hope to see you again soon!
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This was our favorite hotel on our highway 61 trip through Mississippi. Rooms are large and modern with high ceilings. The beds are comfortable and the towels towels luxurious. We only had dessert at the restaurant but the decor was unique and the menu looked good. Location is on a commercial street we enjoyed walking and there is a great coffee shop across the street.
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip:Easy parking in a lot behind the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil Horton, Other at Cotton House, Cleveland, a Tribute Portfolio Hotel
Responded Jul 6, 2021
Thank you so much for staying with us and it was our pleasure to have been of service. We so much appreciate you taking the time to share your experience with us and if there is anything we can ever do in order to enhance your stay even more when you return to see us again, please let us know and it will be our pleasure to oblige. We all look forward to welcoming you back again soon and thank you so much for your patronage and loyalty to our hotel.
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There are more places to choose from in the Cleveland area.
PRICE RANGE
$162 - $232 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMississippiCleveland
NUMBER OF ROOMS
95
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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