My experience was horrible. Room 215 very dirty, and smile like smoke. I asked for non-smoking room at time of making reservations. I called front desk clerk ask to get moved to another room she was very rude and put me on hold for I know 35mins.After returning back to the phone I ask to speak to a supervisor I was told the Supervisor was not available to talk. Immediately I walked down to the desk and ask Again to get moved the front desk clerk act like she didn't wanted to assist me but finally she gave me another room all the way to 9th floor and it still wasn't no better. I stuck it out didn't want deal with front desk. I will NEVER EVER STAY AT GOLDEN NUGGET AGAIN.......VERY RUDE STAFF AND NASTY ROOMS
The accommodations are great. Clean and quiet room. Enjoyed the gaming as well. Parking was not a problem either. The staff was really great. They were friendly and always ready to help. I will definitely be returning.
We loved the pool area. McKenzie & Cheyenne are super sweet. The casino part tho was a mess. The machines was freezing up & also not accepting pin number so lock you out & you had to go to customer service. Slot payoffs was slow and small. There was only one waitress working that part of floor. I played ove4 2 hours & got 1 drink. Forest Gump buffet breakfast was great.
So excited to go until i arrived the lady at the check in said i couldnt have my roon until i put a deposit of 100$ on a card i had no card cause i cashed my money out day before off my card she continually refused me my room she was so rude i offered cash deposit or my daughter in law card she said no finally we transferred some money but she was highly rude then the beds are hard and the pillows are lumpy it was horrible the casino was so smoky i wont be back it was horrible this woman at the desk was especially rude she does not to be in public working also need to be telling people about your security depisit the couple behind me had the same problem
All we can truly say is all the employees are the most friendly and helpful of all the Places we have been The steak house and Bubba Bumps are great for food of any kind But the chocolate factory stay away cause you just can't eat one piece of anything they have Which is fantastic
Been going to the Golden Nugget for a little while. Always have enjoyed our stay. The rooms were nice. Staff was always friendly, have not had a bad experience yet. Casino is good, gambling is fun. Looking forward to our next trip!
My Husband and I enjoyed the food the games the Jacuzzi hot tubThank You for the Comfort and fun of the casino. On the baggage carrier to the front Dess the cleaning crew made to staff hostesses everyone was very minimal and nice to us thank you for the Great promotion
Well i traveled clear to Mississippi from Illinois for vacation and decided to stay at golden nugget because i had free rooms but i wont do it again. I had to ask for new sheets and bathroom towels because the sheets had brownish red stains on them and the towels were stained as well and matted with hair. There was no coffee maker so i had to ask for one and there were huge roaches around the pool. Next time it will be to only gamble
Booked three nights with my mother. The whole layout of the place is inconvenient if you're a hotel guest. And FIX the escalators! The room could've been cleaner, as could all carpeting throughout the place. Beside the bed, a mass of electrical cords covered in dust bunnies begs to spark a fire. The patio sliding door was too filthy to open. We literally had to clean it and rub soap on the track to open/close it. No mini fridge. The casino is small. My biggest issue was that most of the card readers don't work. No working card readers means no accumulated points and no comp offers. The only advise from staff was to call a slot tech. Every time I switch machines?? I am certain of two things: None of these issues will be addressed; and you will never see me again.
The experience as a whole was horrible because of the housekeeping. The carpet was filthy. The table was as well. There was blood on the ironing board cover. The iron was leaking. And I was very uncomfortable. I couldn't sleep. I asked to be moved to another room, but there weren't any vacancies. Not a good look. I've been going every week for almost 2 years now, worst experience.