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Extended Stay America - Minneapolis - Woodbury

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10020 Hudson Road, Woodbury, MN 55125
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Extended Stay America - Minneapolis - Woodbury
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39 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 27, 2015 via mobile

My stay at this Extended Stay was wonderful. Carlos was amazing. You can tell he takes pride in managing this location. His staff was great and my room was very clean. I look forward to my stay next month. Thanks for your hospitality!

Helpful?
1 Thank Henry L
1 review
1 of 5 stars Reviewed October 13, 2015

Stayed 16 days for family reunion and visits -had cat. Had to walk past cigarette smoke to get to doors all the time. Sunday afternoon while resting, desk called and wanted me to let in strange men to replace the kitchen floor-there was nothing wrong with it! Scary people in Hall. Locked me out of room because they did not... More 

Helpful?
Thank suzanne j
Woodbury, Minnesota
1 review
1 of 5 stars Reviewed October 6, 2015

The Hotel was in a nice area and looked find from the outside. Walking into the lobby the place wreaked of stale cigarette smoke. Walking into the room was much more disatisfying. The decor in the room appears to be from the early 80s including the carpert that had tears and very warn spots. The room also wreaked of cigarette... More 

Helpful?
Thank jvandegr22
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. In response to your feedback, I will be retraining our housekeeping staff on our cleaning procedures. While we no longer keep dishes in guest rooms, these items are... More 

Corpus Christi, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 5, 2015

room was very clean. Area is 20 min.ride from Mall Of American. nice safe area. close to family. staff was friendly and helpful. A lot of shopping in area. And lots of restaurant's close by. would stay there again.

Helpful?
1 Thank Pamela W
Thunder Bay, Ontario, Canada
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 24, 2015 via mobile

We stayed here for the weekend while visiting the twin cities for a concert. Honestly, the bad reviews I've seen kind of threw me off. While the hotel wasn't super posh or fancy, it was well kept and had more amenities then we were expecting! Both a stove and full sized fridge were waiting for us when we opened the... More 

Helpful?
1 Thank Taylor P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

RUN! Don't walk away ~ Run. July 16 2015 ~ Booked here 4 rooms for 6 nights... on a US tour... rooms had FLEAS!!! Room and lobby smelled like urine. One of our gusts toilet seat completely fell apart, landing them on the ground. We will be working to get a full refund and filings with regards to the local... More 

Helpful?
1 Thank Mike G
Mankato, Minnesota
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 17, 2015

We stayed here because of the kitchen feature since we were staying a couple days- we brought our own food so we didn't have to eat out while we were there. The room was visibly clean but didn't 'feel' clean. The kitchen has no plates, silverware or glasses so you have to call the front desk to get them. The... More 

Helpful?
2 Thank Kelly R
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

The feedback provided in your review is much appreciated. It upsets me to hear that the room did not feel clean and that we did not have an adequate channel selection. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to review our cleaning procedures and our hotel chain... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 10, 2015 via mobile

The heavy set gentleman at the front desk is very rude. As he stomped around, he was out of breath and sweaty. Worried he was going to keel over while refusing to check me in. The younger gal working went ahead and checked others while making me wait for gaspy breather. All the commentary aside... The room was clean, didn't... More 

Helpful?
3 Thank RabbitMo
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the customer service issues that you experienced during your stay. In response to your feedback, I am going to put in place ongoing training with each member of our staff to increase our customer service skills. Thank you for sharing your experience with us.... More 

Minneapolis, Minnesota
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 16, 2015 via mobile

The only reason I continue to stay here is because of the Hotwire rate. I live in the area and sometimes it nice to get away from the kids. This place continues to get worse with every visit. From being stuck in a smoking room to substandard bedding and a horrible mattress from the 70's. Who really makes mattresses that... More 

Helpful?
3 Thank Mexicohopper1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

Thank you for providing us with details about your stay. Please know that we are sincerely sorry that you were placed in a smoking room and that the towels did not meet your standards. I discussed your comments with the team and we will make every effort to place guests wanting non-smoking rooms into those rooms when available. Also, we... More 

Minneapolis, MN
Level Contributor
72 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed December 14, 2014

Let me start by saying they obviously have trouble with people disobeying the no smoking policy. This place stinks of cigarette smoke everywhere you go. They also seem to have many guests from other countries and the extended stay nature of the property where food is prepared in the room means that you will be treated to food smells that... More 

Helpful?
2 Thank Hrbek14
Manager_11525, General Manager at Extended Stay America - Minneapolis - Woodbury, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for room odors as well as the smoke smell within the hotel. Your comments were reviewed by the staff, and we will review our smoking policy to make sure your experience is not repeated. As well, I will be working with my housekeeping staff to... More 

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