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Extended Stay America - Minneapolis - Woodbury

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Traveler (11)
Room & Suite (19)
Dining (1)
About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air Conditioning
Kitchenette
Non-Smoking Rooms
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Location
Full view
42Car recommended
Grade: 42 out of 100
20Restaurantswithin 0.25 miles
0Attractionswithin 0.25 miles
Reviews & more
73Reviews
30Photos
0Q+A
12Room tips
Traveler rating
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Popular mentions
Upon arriving found our thermostat set at 90 degrees which should have tipped us off something not quite right! There was noise all night long but the worst was waking up to bed bugs and bites! 6 days later I am still taking maximum doses of Benadryl to combat the fiery
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Woodbury
Responded Oct 31, 2018
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future issues of this nature. We are sorry and hope you will consider staying with us again. Hotel Management
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The room is clean but when you are in a room with a broken toilet and they haven't fixed it in 2 nights, everything else is secondary. Their solution the second night seems to be a note that confirms it's broken. That's it. I insisted on a new room for the third night.
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Woodbury
Responded Oct 17, 2018
Neal, thank you for taking the time to post a review. We are sorry for the maintenance issue you encountered during your stay with us and that it was not resolved to your satisfaction. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Please come back and stay with us again. Sincerely, Hotel Management
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We were assigned room 320 which had no TV (only the wires where it had been and a remote on a night stand). It also had no recliner which the front desk said should be in the room. The hair dryer bracket was in the restroom (along with some hairs on the counter) but no hair
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Woodbury
Responded Aug 23, 2018
James, we apologize for your disappointment with the in-room amenities and regret the inconvenience it caused. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
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We reserved online and when we arrived, they had no re ord of our reservation. Then they stated they were sold out. Wish we would have left then, but had already paid for the room. They found us a "King Suite" after we shwed them the confirmation. The room had nothing in it. The
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Woodbury
Responded Aug 5, 2018
Joanne, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
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This is unequivocally the worst hotel I've ever visited. Filthy. Awful odors. Dirty rags left in room. Other trash too. Piss poor service. Intermittent cleaning...as if it mattered. Stay away at all costs.
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Woodbury
Responded Aug 5, 2018
It is very disappointing to see that your feedback referenced the description of our hotel as "filthy". We are extremely sorry for the difficulties you faced during your stay. Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
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"You could hear kids running around on the upper floors hallways and over your bed!"
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PRICE RANGE
$67 - $97 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMinnesotaWoodbury
NUMBER OF ROOMS
104
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