Clean, well maintained, clear pool, nice staff. Breakfast was lukewarm, very limited and mediocre. No yogurt, no waffle station or oatmeal, etc. ‘Fresh fruit’ selection consisted of two odd choices each day, like cut up oranges and grapes. Nothing like what I’ve come to expect from Hiltons. Would skip this option next time.
We had an excellent experience during our spring hockey tournament. The staff was friendly, helpful and very accommodating. The hotel is in a great location with two good restaurants within walking distance and a Target four minutes away. The rooms are large and the beds are very comfortable. Would highly recommend for any team travel!
We stayed at this Hilton for seven nights in town to visit friends. There beds are poor as well as the breakfast. They had hot (or Luke warm) food every day but never in seven mornings did they have yogurt, cold or hot cereal or bananas, usually grapes and cantaloupe. The bagels and English muffins were hard, left from several days previous. One day they put out the waffle maker so we know they had one, just didn’t bother to put it out. Will not stay at this hotel again.
The first thing I noticed was the heat was not on and/or in working order when me and my two daughters entered our room. It was freezing cold. I put my daughter and bag down and went straight to the thermostat to turn up heat. The digital thermostat was not showing any functions whatsoever so I called front desk she came up immediately and started trying to fix it I said do you have batteries to replace those she said yes left and came back with new batteries and thermostat still was not working so she said I could have 50% off and some extra blankets since they were sold out of rooms plus it was freezing cold and snowing the roads were slick out and my two baby’s (daughters) were tired and I didn’t want to pack them up leave drive around town at midnight for a new room. The shower head was broke, my next door neighbor was soooo loud it sounded like a WWF wrestling match all night and morning. The floor was separated from the tile to the carpet about an inch causing me to hit my foot and my 2 year old daughter to loose her step. Breakfast looked and tasted as if it had been sitting out since the beginning of the day 7am. Turkey sausage was made to order juice was good & cold. Manager took care of breakfast for our 3 meals since we were in a cold room, and offered to give me 15% off my room. Which I was not pleased with at all. Then she asked me if maintenance could go and repair heat while we ate breakfast which we were almost done I said no but he went into our room anyways without my permission. I didn’t appreciate the disrespect rudeness. …
I am laying in the bed with my butt on the floor listening to the herd of elephants stampeding on the floor above me after having one of the rudest people ever check me in wondering why I wasted my money to stay here. Won't ever come back. I am supposed to stay two more nights but I am finding another hotel tomorrow or sleeping my vehicle!
Well done by everyone. Would be excellent if you were able to get a beer from the market area instead of having to order through the bar, but that’s about it. Overall, the experience was really really good.
We expected better from Hilton. Guests should be notified when making a reservation that housekeeping services are not being offered. We had to figure it out for ourselves and to call down for supplies (eg, coffee pods). We never did get coffee. Other than that, the room was comfortable, as expected, but the bathroom door is designed to slam shut. I had to jam a flip flop under it to keep it open while going back and forth. Bad design.
The room I had reserved and paid for was not available due to maintenance. I was offered a double queen room as a replacement option upon arrival to the hotel. I feel that was not comparable to the King Suite which is what I reserved.
We checked in to a room that had a alcohol bottle cap under sheets, mold in the toilet. We Politely asked they clean the room the next day and each day. They did not and we had to get our own towels and toiletries. Spoke to them again the following day, on day 3 they came into the room to just change out towels. This repeated this the remaining days, the room was still gross and a disaster on checkout. This doesn’t take into account the misadvertised breakfast that was less than a Hampton inn offering. We asked for a refund of the room under the Hilton promise, since we had spoken to them each day, but they didn’t resolve it. The manager said they have a policy to not refund a room and only did 2 days out of 5! I’ve been a diamond member for over a decade and stayed at Hilton hotels for the last 20 years, this was one of the worst experiences. Considering they can’t follow the rules of the Hilton chain I can only hope Hilton will contact their owner and remove them and make right to the guests they have misinformed and simple cheated! I’ll be looking to Marriott if this is a sign of Hilton’s hotels following Covid.…
This hotel was conveniently located for our family wedding weekend, and we all had a great time. Property was clean and employees masked. The lobby area, although relatively small, was a comfortable place for family to gather and we spent a lot of time there.