Will not stay there again. First room was unacceptable. Second room was better, but not great. Since it was just my husband and I we did stay the 2 nights, but if our children and or grandchilren were with we would of found a new place to stay.
Easy 2 book,no matter the time, flexible and friendly, no judgement when arriving at 2am from a good night at mystic. Smoking room hard to come by. Cheap uber from casino. Free breakfast bar was appropriate standards
If I could give it negative 100 stars I would. First of all we made the reservation at the last minute as our first choice was too expensive (in the end we got our original choice of rooms at a different hotel for free, but I digress). We called Super 8 around 11 am to see if we could check in early. The manager, or SO CALLED manager told us there were rooms ready and to come on over. Mind you, we drove about an hour and went an extra 5 miles out of our way to get there. Wasted gas. So, we get there and no one was at the front desk. There was a provided phone, which looked like it was sent from the 90's to page someone. It rang and rang and rang, no answer or an attempt to answer. I went down the hall to see if someone was available and a housekeeper said the manager (mind you the woman we spoke to on the phone) would be back in about 5 minutes. Then this guy comes from outside, we had no idea who he was and he said the manager would be back in 10 minutes! Little did we know that she had left for the day on an "emergency". We got very angry and frustrated and left. My best friend has a very bad back and is elderly so he couldn't stand there and wait for 10 minutes, when it would have been for the rest of the day. The driveway was not cleared of snow at all (safety hazard and pure laziness) and the general feel of the hotel was dingy and depressing. Had we read the reviews on this place we would've NEVER considered this place. But when you make last minute plans you don't think of that. Both my friend and I have traveled a lot in our day and we know how classy and upscale hotels should be. I recommend that no one stay here, unless you want to hear false information and be treated as though you aren't even around. P.S. That so called manager should not work there. She knew that check in was after 3 and has the nerve to tell us that we can come in early? That is not professional and certainly not competent. Know your job and the policies.…
Location is fine, property is not kept clean enough. Bathroom tiles cracked, broken. Bedspread stained. Most of the staff encountered there were very nice, however. Night staff not so much. Reasonable rate but you get what you payfor.
Casino trip ran longer than expected,needed nap and continental breakfast for under $60. Booked at 2am,walked in at 3am.left at noon. Only a $12 uber ride from mystic,for the price, last minute availability and the flexibility of in person checking in and out....totally worth it.