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Courtyard by Marriott St. Cloud

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404 West Saint Germain Street, Saint Cloud, MN 56301 (Formerly Le St. Germain Suite Hotel)
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Courtyard by Marriott St. Cloud
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11 Reviews from our TripAdvisor Community

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Litchfield, Minnesota
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was clean and updated. Front desk service was helpful and nice. The location is a good thing and bad thing. It is walking distance from down town which means at 12:30 am the drunks are walking distance. Our room faced several of the local bars and at 12:30 am on Friday night I heard every drunk girl's conversation... More 

Helpful?
Thank Melissa N
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Hi Melissa N, Thank you for your review on TripAdvisor! We appreciate your candid and positive feedback on our hotel as we are trying to do everything in our power to make our new Marriott property the best it can be! We do apologize for the rowdiness across the street, but we will ensure that you get the non-bar side... More 

Dubuque
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed December 28, 2015 via mobile

This is a former Radisson property that was purchased and converted. First, very understaffed. There was no one working the front desk or the lounge at 9 pm on a Saturday. Had to walk back into the office to get someone's attention. No mention of my gold elite status at check-in. The whirlpool was cold. Not lukewarm - cold. Nobody... More 

Helpful?
Thank MRKMRSK
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Dear MRKMRSK, Thank you for taking the time to review us on our TripAdvisor wall in regards to your recent stay at the Courtyard St. Cloud. As a value Marriott Rewards Gold member, we see that there is room for improvement based on your feedback; we also noticed that there were several missed opportunities. Please accept our apology for not... More 

Becker, Minnesota
Level Contributor
216 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed December 23, 2015

The lobby area was attractive. We were promptly checked in. Our room was like new. The bed was comfortable. Our parking was validated when we checked out. This hotel is in a great location adjacent to the convention center and downtown. I highly recommend Courtyard by Marriott if you are spending the night in St Cloud.

Helpful?
Thank curioustravelor2010
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Hi curioustravelor2010, We were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. Your thoughts and experiences will be shared within our departments to improve guest satisfaction. Thank you for staying at the Courtyard St. Cloud and we hope you choose to stay with us... More 

Becker, Minnesota
Level Contributor
196 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed October 24, 2015 via mobile

We stayed in a suite and the room was basically brand new. Bathroom was immaculate and shower was fabulous. Great location close to downtown. Convenient parking in the ramp. The only thing we thought was a negative is that the lounge is very expensive. $17 for a beer and a glass of wine. Beds were extremely firm. Nice staff. Overall... More 

Helpful?
Thank FamilyDad2013
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Hi FamilyDad2013, Thanks for joining us at the Courtyard by Marriott of St. Cloud! It was a pleasure having you and thank you so much for your kind review. Coming from our effort to provide excellent customer service that is a huge compliment! We hope to see you again in the future at our property until then have a good... More 

Ely, Minnesota
Level Contributor
154 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed September 19, 2015

Connected to the Riverwalk Convention Center. Nice and fresh. Was once a Radisson but renewed by Marriott. Our room was large and very comfortable. Convention center connected by a skywalk but just across the street. Parking ramp next door. Super staff but no room service.

Helpful?
Thank blacklake
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Hi blacklake, Thank you for choosing the Courtyard by Marriott for your recent stay in St. Cloud. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. Looking forward to seeing you... More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 25, 2015 via mobile

I spent one night here for a business meeting in St Cloud. After a very long flight I had a very large and confortable Room on the 8th floor . The hôtel have a very good and fresh new décoration . Good light diner with a salad and breakfast with fruit. I would like to highlight the warm welcoming and... More 

Helpful?
1 Thank 623s_bastienm
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Dear Sébastien, Thank you for your review and for choosing our hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. I'm... More 

Fargo, United States
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 19, 2015

My wife and I were actually heading to Annandale to visit the large flea market there. We decided to make a weekend of it and booked a room at the courtyard by marriott in St. cloud. We had a great stay there. The room was beautiful and HUGE! the Jacuzzi was great. We had a really nice view from our... More 

Helpful?
Thank Brandon G
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Hi Brandon, I would like to address my deepest apology on behalf of my entire staff for the inconvenience and frustration that these charges had put you through. I will make sure to train them better on the way of addressing this type of issues. Thank you though for your nice comment about your service experience in our hotel. We... More 

Minnesota
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 13, 2015

When we arrived at the hotel they mentioned the pool being down and upgraded our room to an awesome one bedroom suite. The hotel was being renovated and upgraded it was awesome! We loved our upgrade it gave our family so much room. We got the room for about $85 on price line so it was well worth it. The... More 

Helpful?
2 Thank HRST210
maggie m, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Thank you for your review on TripAdvisor! We appreciate your positive feedback and are glad you enjoyed your stay with us in St. Cloud! We love the opportunity to give upgrades when we have the chance. We hope to see you next time you pass through town :) More 

Brookings, South Dakota
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 11, 2015

For the record it is a lovely Marriott and very new with very nice staff. If however you are partial to sleep ask for a room on the non city side. I was on the 5th floor and was awakened not once but twice in the night by revelers coming out of a local bar. They were extremely loud and... More 

Helpful?
Thank GardenGal08
maggie m, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Thank you for your review on TripAdvisor! We appreciate your positive feedback on our hotel as we are trying to do everything in our power to make our new Marriott property the best it can be! We do apologize for the rowdiness across the street, but we will ensure that you get the non-bar side on your next stay! More 

Orchard Park, New York
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 14, 2015

Loved the hotel, it's newly renovated as a Courtyard Marriott. Everything is new and clean-the staff is very friendly. Great location, can walk to many restaurants and bars. While we were there, there was a severe tornado watch; crazy weather, the hotel auto doors blew open from the force of the storm. Here is my concern: The hotel staff, while... More 

Helpful?
Thank marshallsmom
Abdoul O, Front Office Manager at Courtyard by Marriott St. Cloud, responded to this review

Hi Marshallsmom, Thank you for sharing your experience at the Courtyard St. Cloud through our TripAdvisor wall. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I apologize on behalf of all my staff on the lack of efficiency assessing our emergency... More 

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Management photos: Courtesy of the property manager

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