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BEST WESTERN PLUS Kelly Inn

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562 Reviews from our TripAdvisor Community

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Showing 559: English reviews
Hudson, Wisconsin
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the 5th year, staying one weekend a month at the Kelly Inn. The building continues to be refreshed in the high traffic areas such as elevators, hallways and entrances. The rooms have the best mattresses and bedding I've slept on, better than I have at home. The TV's are current models. The Internet service is consistently very good.... More 

Helpful?
Thank Mike R
Eagan, United States
4 of 5 stars Reviewed 2 days ago NEW

Spent 4 nights for business conference. Excellent staff! Great bed. Clean hotel. Good food. Nice bar. Great connection with Civic Center. Wonderful down time by the river. Only complaint is the musty smell throughout the hotel and suites coming from the close proximity to the water.

Review collected in partnership with Best Western

Helpful?
Thank Kathy L
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for taking time to tell us about your experience. I am thrilled to see that you enjoyed your stay with us and have passed along your comments to the proper departments to relay the congratulations. More 

Mounds View, Minnesota
Level Contributor
6 reviews
2 of 5 stars Reviewed 2 days ago NEW

Stayed here for a conference at the convention center. I won't stay here anymore. I have allergies and the old building is full of mold. The ancient, worn carpets tell you that no one is interested in fixing this old place up and making it match the nice convention center its attached to.

Helpful?
Thank Bolo122
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

I would like to offer my sincere apology for any discrepancy that you may have experienced with your stay. We are always interested in correcting a guests dissatisfaction and encourage you to contact our General Manager - Mark Laughlin to discuss your stay further. We do truly take to heart all of our guests comments and hope to be able... More 

Litchfield
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

The room was about the size of a closet. The stool was 1950s very low small. The room was clean but so very small. The $100.00 we spent to stay there was a very bad choice for us I am 69 yrs old and have never been taken like this. There was not even an piece of toast in the... More 

Helpful?
Thank Neil D
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for taking time to let us know about your stay. I apologize that you did not find the value in your stay and guest room selection. We are proud to offer 18 various room styles in the hotel, something sure to fit any guests needs. We hope you allow us the opportunity to host you again during a... More 

Willow River, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is a fantastic hotel. The staff are wonderful. The restaurant prices are in line with local pricing, and the even the pool is at the exact comfort temperature and not over chlorinated. Great experience...I can't wait to have the opportunity to stay here again.

Review collected in partnership with Best Western

Helpful?
Thank Timothy P
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

I am THRILLED to see you enjoyed your stay with us and also look forward to your future stays. We are always pleased to see that our guest had a wonderful experience. We will be sure to pass along your comments to the other team members as well. Best regards! More 

Austin, United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for the ABE LAN Summer Institute. In a former life I worked in the hotel industry so my reviews are quite rough. My expectations are quite high and I demand quite a bit. The Best Western Kelly Inn was able to deliver in most areas. Some areas needed work but I do have to say that they strive... More 

Review collected in partnership with Best Western

Helpful?
Thank James F
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for such a detailed review and letting us know how we have succeeded and how we can also improve. I appreciate you taking time to write your review. I have passed along your review to all departments for review and follow up. We hope to see you again during your future travels through our wonderful city of St.... More 

Saint Paul, Minnesota
2 reviews
2 of 5 stars Reviewed 1 week ago

I have stayed here several times. This time was the worst. The mattress and mattress pad were wet. I didn't notice at first cause they had put dry sheets on top of it. Also, the room seemed very humid because the carpet was damp. I complained and all they could do for me was give me a different pair of... More 

Helpful?
Thank Pat B
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for taking time to let us know how your stay was. I apologize that you had any discrepancies. I am glad you allowed us the opportunity to make corrective actions and take care of your needs during your stay. Best regards, More 

Batesville, IN
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked the hotel through Hotel Storm and received a great discount, which was not available on our return stay. However, the hotel met our needs and we would stay again. My husband is a patient at Mayo Clinic. We were sightseeing on the weekend.

Review collected in partnership with Best Western

Helpful?
Thank Creche1
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your wonderful review. We are thrilled that you allowed us the opportunity to host you during your recent stay. We hope to see you again along your future travels through our wonderful city of St. Cloud. More 

Wells, United States
1 review
3 of 5 stars Reviewed 1 week ago

We paid $149 per night, and there was no breakfast provided for that rate. For a standard room, that is pretty pricey. The room was not very large, so the price was too high for the value received. The pool is nice, and the cleaning staff is very friendly and helpful.

Review collected in partnership with Best Western

Helpful?
Thank Thomas S
KELLYINN24113, Front Office Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Thank you for your comments. I am sorry that you did not perceive the value of your stay to exceed your expectations. We are proud to offer our guests 19 various room styles in the hotel...something sure to fit all travelers needs and wants. If returning to St. Cloud we invite you back to give us another opportunity to show... More 

1 review
2 of 5 stars Reviewed 1 week ago

A couple months before our wedding, I had called to reserve a block of rooms for our wedding. We didn't have any issues with that. I had to talk with a manager to do this and to get approval. While on the phone with the manager, I also booked a night in a jacuzzi suite for the night of the... More 

Review collected in partnership with Best Western

Helpful?
Thank Justin N
KELLYINN24113, General Manager at BEST WESTERN PLUS Kelly Inn, responded to this review

Dear Justin, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS Kelly Inn

Address: 100 4th Ave S, Saint Cloud, MN 56301-3615
Location: United States > Minnesota > Saint Cloud
Price Range: $110 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Kelly Inn 2.5*
Number of rooms: 229
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Also Known As:
Best Western Plus Kelly Hotel Saint Cloud
Best Western Saint Cloud
Saint Cloud Best Western
Best Western Kelly Hotel
Hotel Style:
#4 Family Hotel in Saint Cloud
#5 Romantic Hotel in Saint Cloud
#6 Business Hotel in Saint Cloud
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