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Holiday Inn Express Roseville - St Paul

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2715 Long Lake Rd, Roseville, MN 55113 (Formerly Comfort Inn)
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Holiday Inn Express Roseville - St Paul
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70 Reviews from our TripAdvisor Community

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Chelsea, Michigan
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed September 20, 2015

The rating is for our treatment after being notified that our upcoming reservation (end of September) was cancelled by the hotel management. We made our reservation at the end of July during our last stay (which got an excellent rating). We were notified by e-mail the the hotel will be closed for renovations until May 2016. We have been staying... More 

Helpful?
Thank truetravelcompanions
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear truetravelcompanions, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of... More 

Peoria, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 24, 2015

Our room was small but clean, quiet and inviting. We had a good night's sleep on the comfortable bed. We did find it odd that the hallway was incredibly hot, but that seems like more of an issue for the housekeeping staff than guests who don't spend much time outside their rooms. Speaking of staff, the front-desk clerk who checked... More 

Helpful?
Thank Stacy C
Level Contributor
156 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed August 20, 2015

Hotel was mostly clean and tidy. Bed was comfortable. Outdated decor (80's wallpaper/border & furniture.) Updating to deserve the $100/night. Check-in lady was nice and friendly. Other front staff I saw during the stay were not as friendly and were occupied on the computer. Conveniently located next to the interstate.

Helpful?
Thank C3ontheroad
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear C3ontheroad, Thank you for being our guest and for taking the time to write your review. We are really pleased to know that you found our hotel clean and our beds comfortable. However, we regret that our decors and furniture did not live up to your expectations. We appreciate your comments on the aspects of the hotel that needs... More 

Edmonton
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed July 29, 2015

I only stayed here one night. Upon arrival they gave me my room key and sent me on my way. When I arrived in my room the called me and told me I had to come back to the front desk. Apparently they had put me in the wrong room and that I actually didn't have a reservation. I was... More 

Helpful?
Thank terry_brent
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear terry_brent, Thank you for taking the time to write a review about your stay with us. We strive very hard to make each and every guest's stay perfect however it appears we fell short of our goal during your visit. We would like to apologize for the inconvenience caused by being asked to move from one room to another.... More 

Fort Wayne, Indiana, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 19, 2015

I stayed in this HI Express for two nights on a business trip in July 2015. I selected it because I trusted the HIE brand, it was near the office, and it was priced slightly better than others in the area. This HIE stands sentry in an industrial area. There are no other hotels around it, nor any restaurant or... More 

Helpful?
Thank Tammy D
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear Tammy D, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the bathroom condition and for the property being dated.... More 

Duluth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2015

I was disappointed that this hotel didn't have a pool, and even more disappointed in the old, smelly room. This hotel is in dire need of updating. But, to top it off, we had over $1000 worth of bikes stolen off of our locked bike rack (which the thieves damaged), with our van 30 feet from the front door. There... More 

Helpful?
1 Thank ldobinson
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear ldobinson, Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain details of your stay. I look forward to hearing back from you very soon. Sincerely, Karen G. Case Manager IHGCare More 

Travelers are raving about these Roseville hotels

Blue Grass, Iowa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 29, 2015 via mobile

My husband booked us a nice queen double room for my son's hockey tournament. The room was clean, people working the front desk were friendly and breakfast was good and served at a fabulous time 6-10...which worked great for our rink times in the mornings. Our bathroom was a little small but it was clean. The only downfall was that... More 

Helpful?
1 Thank Tiffany M
Boulder Junction, Wisconsin
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 26, 2015 via mobile

Somewhat older property has been kept in good repair and kept clean. Average bed (king) but provided good sleep. My room was quiet and appointed as one would expect at this price point. Breakfast was above average, with a good selection of items. A bit of new room decor and perhaps a pillow top bed and this hotel could score... More 

Helpful?
Thank refelo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 17, 2015 via mobile

This was the best hotel I could find at a very cheap price that included breakfast. The desk person was kind and friendly when we checked in around midnight. She didn't seem like she didn't want to be there but was actually rather patient and helpful. I didn't know my license plate so I had to run back and checked.... More 

Helpful?
1 Thank Hermanx09
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear Hermanx09, Thank you for taking time to post a review of our property. It is great to hear you were satisfied with our room and with the service at the front desk. We are proud of our staff and we appreciate your kind feedback. On the other hand, I am really sorry that the bathroom as well as the... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 21, 2015 via mobile

This hotel is a good place to stay if you aren't looking for anything more than a quality hotel. The hotel offers a fitness center and free continental breakfast and a classic holiday inn express room that more than meets the needs. However the view outside the window is of a commercial business / shipping district with office building and... More 

Helpful?
Thank Nick H
IHGCare, Guest Relations Manager at Holiday Inn Express Roseville - St Paul, responded to this review

Dear Nick H, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the fitness center and breakfast. However, we’re sorry we fell below your expectation regarding our location. While we understand that your stay was not 100% satisfactory, we would hope that... More 

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