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Extended Stay America - Rochester - South

Booking.com$76*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Extended Stay America - Rochester - South
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135 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Wisconsin
Reviewed 4 days ago NEW

Priceline gave us this one, for the price it was just fine. It is better than the North location of the same chain. Room was clean, memory foam bed, full fridge. Tv is very small, crappy, and of course very limited channels. Don't eat here, Kwik Trip is a mile away with good coffee and no leftover food from last...

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Helpful?
Thank jaspermunch
00esa, General Manager at Extended Stay America - Rochester - South, responded to this review

Thank you for choosing us. We are glad you were happy with our pricing and your room. We value your business and hope that your overall pleasant experience will bring you back to our hotel again in the future. Sincerely, General Manager

Mosinee, Wisconsin
HOTEL’S FAVORITE REVIEW
Reviewed January 24, 2017

We were greeted upon arrival by front desk girl. She checked us in and noticed my husband uses a cane and/or walker, gave us a room on first floor. Asked if we had ever stayed there before, since we had not she explained how we have a full kitchen in our room and she can sent up any dishes, pots,...

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Helpful?
1Thank FayLynette
About Hotel's Favorite Review
Manager_11525, Manager at Extended Stay America - Rochester - South, responded to this review

The team and I appreciate your comments. It is good to know you received excellent customer service from our staff and that your room accommodations were much to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Glenwood, Minnesota
Reviewed 6 days ago NEW

The initial room smelled like the last visitor hadn't bathed for a month. It was so rank it took my breath away. Also smelled as if they also smoked in the room. I demanded a new room. The next room didn't smell as bad, but the bedding still smelled sour. There was tomato soup or soething all over the front...

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Helpful?
Thank Swishy2017
00esa, General Manager at Extended Stay America - Rochester - South, responded to this review

We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure...

Amarillo, Texas
Reviewed 1 week ago via mobile

Stay was very comfortable. While the breakfast was only a breakfast cereal bar or muffin and coffee the stay was comfortable. Unlike other extended stay places you have to ask for the plates and stuff. They have no ice machine on property, their response is you have ice trays in your freezer. However if you need ice you have to...

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Helpful?
Thank Michael M
00esa, General Manager at Extended Stay America - Rochester - South, responded to this review

Michael, it was a pleasure to have you as our guest at Extended Stay America - Rochester – South. We are glad to read you had a great stay and that you got a good night's sleep. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 3 weeks ago via mobile

Many Hotels/Motels in the area cater to those in town for medical visits. This Location sadly has Poor quality of service. As part of ones stay at the facility dishes are provided for use while one is staying here. They don't provide the basics that they claim to in their marketing and advertising. This is FRAUD a Federal Crime. To...

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Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Rochester - South, responded to this review

Please accept my sincere apologies for your disappointment with our hotel policy. It is never our intention to let you down on your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite....

Jacksonville, Florida
Reviewed April 12, 2017

I have stayed at other locations and they weren't like this. I mean, at least have clean towels- like not A SINGLE clean towel, but how about a towel or dare I say two towels per guest that you book? Is that so hard? Kitchen supplies were not in the room, but our check in person (Her name was April)...

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Helpful?
Thank stacybrancher
Jacksonville, Florida
Reviewed April 5, 2017

I cannot understand how this hotel can stay licensed with the issues they are having with their laundry. Seriously? And then when I called the front desk in the morning and spoke with KIM you would think that she was a corrections officer speaking to an inmate. I was dumbfounded. How could she get away with being so rude to...

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Thank gypsytrip2017
Tobias, Nebraska
Reviewed March 4, 2017

This is our second 7-10 day stay in 5 weeks and we may have several more visits ahead of us. The first time we chose Extended Stay America - Rochester South because of the price, kitchenette, and the shuttle service back and forth to Mayo Clinic. The staff, however, has exceeded all of our expectations! The staff is friendly, compassionate,...

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Helpful?
Thank juliemsw1
Manager_11525, Manager at Extended Stay America - Rochester - South, responded to this review

Thank you for taking the time to share your comments. I am proud of our staff for making such a positive impression on you through outstanding customer service. They will be informed on the great job they are doing assisting guests. We are also pleased to know we are providing you with what you need while you go to the...

Reviewed January 30, 2017

ESA properties in my experience have been hit or miss as to whether the hotel provides a nice stay, or a nightmare. This property has restored my faith in the ESA brand. I just don't know why they don't take some of the staff from this location to teach other locations some valuable customer service skills. Take April for instance,...

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Helpful?
Thank Kelly K
Manager_11525, Manager at Extended Stay America - Rochester - South, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were thoroughly impressed by our staff. They will be informed of the great job they are doing. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Stevens Point, Wisconsin
Reviewed December 16, 2016

This is not a fancy room, but the price could not be beat when you are looking for long term stay, ours was 6 weeks, an you want the convenience of a kitchen. The room was perfect size for two. The staff was pleasant. The availability of the shuttle to the Mayo Clinic was convenient and the location was terrific...

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Helpful?
Thank kellyfrank2016
Manager_11525, Manager at Extended Stay America - Rochester - South, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you enjoyed the affordable rate you paid for accommodations and that our convenient location was beneficial for the duration of your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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11 photos of this hotel

Management photos: Courtesy of the property manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Rochester - South

Address: 55 Woodlake Dr SE, Rochester, MN 55904-5509
Location: United States > Minnesota > Rochester
Price Range: $82 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Rochester - South 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rochester
Extended Stay America Rochester
Rochester Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Rochester - South staff and other travelers.
1 question
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Muscatine, Iowa

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Questions? Get answers from Extended Stay America - Rochester - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We prefer the larger rooms and the 3rd floor but the 2nd floor is fine, too.”
juliemsw1, Mar 4, 2017 | Read review
“Ask for the recently remodeled room on the third floor”
kellyfrank2016, Dec 16, 2016 | Read review
“Choose elsewhere”
RonG183, Aug 29, 2016 | Read review
“stay on third floor. the floors are not well insulated and you can hear people above you”
815briank, May 22, 2016 | Read review
“Even the highway side is very quiet. The all new windows is probably responsible.”
T4888AWjamess, Jan 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$76* /night
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Prices are for 1 room, 2 adults
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