Jesse at the front desk was helpful, professional and friendly. And he had a great sense of humor! He helped to make our stay awesome!! Thanks! Full disclosure: the toilet in our room could use an upgrade, but that small issue could not reduce our five-star experience.
We stayed three nights and thoroughly enjoyed them. The check-in experience was quick and easy. The hotel has a large lobby area with a restaurant and a bar. There’s a comfortable seating area in the lobby with a few work stations, a tv/couch area, and a couple of gathering tables. The hotel has a second inner area that contains a pool and a hot tub. The hotel is everything you would expect from a front line Sheraton Hotel with an attached Conference Center. The staff was excellent and very accommodating as they allowed us to store our bicycles in the office area and cheerfully allowed us to eat in the lobby area with our dogs. Bonus: dogs stay free through the end of the summer on a special promotion! Hats off to our morning server Carlos who truly went out of his way to make sure that we had an enjoyable stay. Our room was clean and for the first time in a few years had normal daily servicing by the staff. Another good sign that things are returning to normal after covid. Note that this hotel does not have ice machines but they give out free ice in bags in the small concession area next to the check-in desk. This is one of the better hotels I have ever stayed at that allows dogs. There are many grassy areas around the hotel to walk them and they have waste receptacle on the left side of the hotel toward the back. We definitely plan to stay here next time we pass through Minneapolis.…
Stayed at this Sheraton hotel for three days and two nights. Website advertising indicates restaurant on site but a single breakfast buffet is all you get. Nice bar on site with outside and inside seating but was closed the entire tine we were present in the hotel. Few amenities and few guests. Rooms were decent but no microwave, no self serve ice machine's but rather pre frozen bags of ice available at the front desk. No regular snack bar but just the typical pantry type hotel snack area available but at very high prices. Nothing much in the way of restaurants within close walking distance. Local mall close by but closes at 7 pm. This is also pet friendly hotel. Minimal one carafe with regular coffee available in lobby for guests separate from breakfast buffet.
This hotel is overpriced, lacks basic in-room conveniences & offers no complimentary breakfast. If all you want is a clean place to sleep, this is it. If you want a hotel room with a functional desk, good free wifi, a microwave oven & a complimentary full breakfast, stay elsewhere. Rooms are arranged around two atriums, the lobby/restaurant atrium & the pool/hot tub atrium. If anyone is anywhere in the hallway (not just near your door), the noise echoes into your room; however, soundproofing between rooms is excellent. Clean room, super comfy bed, good HVAC (windows are sealed shut), excellent blackout curtains. Spacious desk surface BUT if you want to work at the desk, forget it! The so-called desk chair has no wheels, arms or height adjustment; it is so low that the desk surface is at chest height. Slow, unreliable free wifi, inadequate for basic email. Lobby's 2 public computers & printer are fast but on a narrow counter, often busy & surrounded by noisy public lounge. USB charging ports in room: 3 on 1 bedside table, 1 on desk. Electrical outlets: 2 on each beside table, 2 on desk. Shower head is very low (I am 5'5" it was barely high enough for me). Room has coffeemaker & dorm fridge BUT no microwave. Public microwaves in conference center, inconveniently far from room. No complimentary breakfast, just fresh fruit. No notepads or pens in room or at front desk; Sheraton no longer provides them, per front desk staff. Pandemic housekeeping after 3 nights. Meanwhile, easy to pick up clean linens, toiletries, coffee supplies, garbage bags at front desk. Dirty linen & garbage bags set outside room are collected promptly. Polite housekeepers, cheerful helpful front desk staff. Conveniently located next door to Ridgedale YMCA & across street from Ridgedale Mall's east parking lot. Within a mile of hotel, walkable: Panera Bread, Target, Barnes & Noble, Byerlys Lunds supermarket.…
Main issue was not found until last morning. Found mattress although covered with a clean pad had a very large urine stain. Pad and bedding above was clean so issue was known and allowed. May be because of COVID, but for a 4 night stay I was expecting maid service at least once. Was built as a nice hotel. Just looks like not much spent since.
The room was large, clean, and quiet. The COVID-compliant breakfast was acceptable. The parking lot is large and there is a large open lobby. The staff is helpful. The hotel is located across the street from a mostly empty mall.
This property is centrally located near 394/169 and adjacent to Ridgedale Mall. This property is very convenient going to Lake Minnetonka / Wayzata as well as Downtown Minneapolis and many of the other parts of the Twin Cities. The hotel is clean modern, fast check in, well kept. Dining options were extremely limited due to COVID they had closed all of their on site facilities. The pool and gym were open and functioning. The beds at this property are excellent.
The lobby was nice and the person working at the front desk was friendly. Our room, though, wasn’t great. The fridge wasn’t working, and when I tried to call guest services to ask about it. I found the phone was dead too. The room was too warm and got warmer as the night went on even though we had the heat turned off. There was no way to cool it down because their air conditioners aren’t connected in the winter.
When we checked in at the front desk, Yolanda was there to greet us. Super friendly and very accommodating, whatever questions we had she always had an answer for us.After a long day of traveling around she made feel very welcome. The hotel was fine but could use a refresh and an update.
Front desk staff is helpful and friendly. I was in room 302, where the window overlooks the pond to the east. Nice room. Comfortable bed and pillows. The heater fan isn’t too loud. Decent size fridge in the cabinet under the tv. My soda pop froze the first night. I found the temperature control on the outside of the fridge, back top right corner, adjusted it, and after that, it was fine. There are 2 microwaves available in the breakfast room on floor 1. (breakfast currently not served due to Covid, bar and restaurant closed) Nice desk for using the laptop. Wobbly corner shelf in the shower, but no biggie. Bathroom was nice. My only real complaint is the tv service. Not sure if it’s cable or satellite. Half the channels were analog with bad picture quality. The worst channels were FS1 and Golf Channel, it would freeze up at times. Even the high-def channels didn’t have optimal picture quality compared to what I’m used to at home. When changing channels, it only displays the channel name, not the program name. I discovered on my second day, by accident, that there is a channel guide on channel 99.…