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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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261 Reviews from our TripAdvisor Community

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Showing 240: English reviews
South Dakota
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Location, location, location!! Right off of 494/394 and close to Ridgedale Mall. The front desk staff was GREAT! Hotel in general was clean. Beds were super comfy! We were very happy with our stay...only thing was the pool was only open until 10 and we didn't get back from dinner until 10:30 and no complimentary breakfast (it is available for... More 

Helpful?
Thank HJL27
Rochester, Minnesota
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here for business and was disappointed in this SPG property. It's newly remodeled and beds were comfortable. The downside was the presentation. I arrived at my room to find cushions askew and the beds rumpled. I assumed someone had been in there and I had the wrong room. I went back and got a second room and much... More 

Helpful?
Thank eaholy
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking the time to share your feedback. I have shared your comments with our leadership team and on behalf of the entire team please accept my sincere apologies for the housekeeping issues experienced upon arrival. We expect to deliver an excellent experience for every guest so please forgive us for falling short... More 

Axel, The Netherlands
Level Contributor
318 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton is a typical, solid business hotel with great staff, good rooms, great beds and ample parking. Its location close to a number of restaurants and the shopping mall makes it a convenient location for after work meals and drinks. The rooms are clean, the shower works fine, the service is efficient. I am not a big fan of... More 

Helpful?
Thank DdeKerf
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking the time to share your thoughts. We are glad to hear that you enjoyed your stay with us. Please forgive us for any portion of your experience that you would consider average. Our team strives to provide an excellent experience at every turn and we hope you will experience this on... More 

Chicago, Illinois, United States
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I typically stay downtown but needed to stay near Lake Minnetonka. With a short drive from Wayzata this is a great option! Check in was smooth and quick. I was given my room and upon arriving i noticed a red rug inside the door and music was playing...i thought i might have the wrong room but then i found that... More 

Helpful?
Thank AnnieVW13
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear AnnieVW13 Thank you for choosing the Sheraton Minneapolis West for your recent stay. I am very pleased that you enjoyed your stay and that you would return in the future. I appreciate your feedback and have shared it with our team. I look forward to welcoming you back . Sincerely, Adi Tam Guest Relations Manager More 

Indialantic, Florida
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed June 19, 2016

We stayed at this location while attending a wedding. The family had arranged rooms to be held for guests. Upon our arrival at about 3:30 p.m.,we were waited on quickly. We hauled everything to the second floor and discovered one of our key cards did not function. Returned to the desk. We got settled in the room before using the... More 

Helpful?
Thank patriciasT8808WF
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear PatriciasT8808WF Thank you for sharing feedback on your recent stay at the Sheraton Minneapolis West. I am sorry to hear you encountered some issues relating to room readiness and our housekeeping services but am happy to hear that the team rectified this for you during your stay. Thank you for the feedback. We will work with our engineers and... More 

Dallas, Texas
Level Contributor
167 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed June 15, 2016

I only get the opportunity to stay at this hotel once a year but I look forward to my visit. The hotel has been renovated recently so the hotel is fresh and up to date. Service is solid and food was above my expectations this visit. I also like the fact there is a mall across the street that I... More 

Helpful?
Thank hothead40
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear hothead40 Thank you for your recent feedback about your stay at the Sheraton Minneapolis West. I am happy to hear that you enjoyed your stay and the food you were served in our hotel. I will share your comments with our Director of Food and Beverage and our management team. We look forward to welcoming you again during a... More 

Rochester, Illinois
Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
1 of 5 stars Reviewed June 15, 2016

I will start with the positive aspects of this hotel The location is nice, across from Ridgedale mall and in the heart of the western suburbs. The rooms and lobby have been redone in recent years, and fit with expectations for a Sheraton. The price was low for a Sheraton. On to the negatives, and most of this might be... More 

Helpful?
Thank smurer2016
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Smurer 2016 Thank you for taking the time to complete our guest satisfaction survey. I was reviewing your response this morning, and wanted to send you a note to apologize for your recent experience.I am sorry to hear you encountered some issues relating to different areas of the hotel and I can understand how frustrated you may have felt.... More 

Surprise, Arizona
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 12, 2016

We booked this room though Hotwire, and got a really great rate. I was familiar with the hotel, as I grew up in MN, but had never stayed there. The exterior definitely doesn't match the interior; the interior is clean and polished and impressive. There is no bell staff or valet, so be prepared to tote your own bags -... More 

Helpful?
Thank chickety82
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Chickety82 Thank you for your feedback on your recent stay at the Sheraton Minneapolis West. We are glad to hear that you enjoyed the property and the amenities we offer. I'm sorry you found the temperature difficult to adjust within the rooms but am happy to hear that our staff was able to accommodate your needs. Unfortunately during some... More 

Thunder Bay, Canada
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 31, 2016 via mobile

We stayed here for a week for a bridge tournament.it is a lovely venue. The staff were extremely pleasant. We had lounge access and it was terrific. Lots of choice and good quality food. The housekeeping was really spotty. One day our room was not freshened and I had to phone twice to get some fresh towels. They want you... More 

Helpful?
1 Thank Joywrk
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Joywrk Thank you for choosing the Sheraton Minneapolis West for your recent stay and to be "home away from home". I am very pleased that you enjoyed your stay and that you would return in the future. I appreciate your feedback and have shared it with our team. I look forward to welcoming you back in the future. Sincerely,... More 

Miami Usa
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 28, 2016 via mobile

This one is next to ridgedale mall, a bit further away from the big mall of america. The west end has a different clientele than the other sheratons. Weekends can be noisy around the pool, see other reviews. Redstone is a better bar option nearby nordstrom.

Helpful?
Thank Busy T
Adi T, Guest Relations Manager at Sheraton Minneapolis West Hotel, responded to this review

Dear Busy T : Thank you for taking the time to share with us feedback about your recent experience at our hotel. I am happy to hear that we were able to exceed your expectations and that our location was to your satisfaction. I look forward to welcoming you back in the future. Sincerely, Adi Tam Guest Relations Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 5700 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minnetonka, MN 55305
Location: United States > Minnesota > Minnetonka
Price Range: $102 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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