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We came to town for a concert, booked a stay here for what we thought would be a luxurious overnight treat. Wrong! When we first entered the hotel, it looked great, even inviting, until we got to our room and began to experience the general...More
Thank Roger F
Response from blbyres, Guest Relations Manager at Sheraton Minneapolis West HotelResponded 3 weeks ago
Dear Roger, I am so sorry to read about your experience. First, let me apologize for the variety of issues and inconveniences you experienced during your stay. We will discuss your review in our next team meeting. We will try to understand why it took...More
This is a great Sheraton. We had a big room with a big bathroom on the first floor. It was clean and well kept. The staff was friendly, and the restaurant was very good for hotel dining. Despite the atrium design which can sometimes be...More
Response from Bpowley, Front Office Manager at Sheraton Minneapolis West HotelResponded 4 weeks ago
Stevenutah, Thank you for taking the time to share your experience at The Sheraton Minneapolis West. We are thrilled you had an enjoyable dinner and a pleasant stay. We hope to see you again soon. Take Care!
My family has stayed here several times. Close to so many Twin Cities attractions. Great shopping at Ridgedale. The hotel has very comfortable beds in well-appointed rooms, exercise facilities, and easy parking. I recommend staying on the Club Level with access to snacks and breakfast...More
Second time staying at this hotel - 1st time was better experience. This hotel seems a bit outdated and not as clean as prior trip. Rooms have the minimum amount of towels, toilet paper and tissue and much ask for more. Was very noisy one...More
Response from Bpowley, Front Office Manager at Sheraton Minneapolis West HotelResponded September 9, 2017
I appreciate you taking the time to share your comments following this recent stay. We wish to apologize for the issues you experienced, especially about the noise complaints. Upon your next trip to see us, please inform the front desk of any noise complaints so...More
We were really disappointed with this Sheraton. The housekeeping was substandard - they usually came around 4 pm despite our repeated requests for them to come earlier in the day when we were out vs. when we were in the room. We ran out of...More
Thank Alissa H
Response from Michael G, General Manager at Sheraton Minneapolis West HotelResponded September 5, 2017
Thank you so much for staying with us and for sharing your feedback. We are terribly sorry that we fell short of expectations during this visit. I will certainly follow up with our team as appropriate. We hope to have an opportunity to host you...More
$110 - $235 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with... More
I think what you mean is that you are an SPG member - Starwood's Loyalty Program. Yes, there are great privileges to be a member depending your SPG status and points earned. Please feel free to call us with your SPG number and we can help you out. Look forward to welcoming you back soon.