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Sheraton Minneapolis West Hotel

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12201 Ridgedale Drive, Minnetonka, MN 55305
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (100)
Room & Suite (79)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Minneapolis West Hotel
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 9 hotels in Minnetonka
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Conveniently located just outside of downtown Minneapolis, Sheraton Minneapolis West Hotel in Minnetonka, Minnesota is a source of familiar comfort, and has 10,000 square feet of meeting and event space.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Hotel links
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366Reviews6Q+A86Room tips
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Popular mentions
Nasty Hot Tub wrote a review Sep 2020
1 contribution
You would think with the pandemic they had time to clean the hot tub but no. Its nasty and needs cleaning badly. Also, why not clean the mold off in the bathroom in the rooms. Its not a clean hotel. The Hotel did not enforce the mandated state mask requirement. Not safe either.
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Date of stay: September 2020
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jffcomp wrote a review Dec 2019
Indaiatuba, SP78 contributions35 helpful votes
I am staying at this hotel for years. Rooms have a very good size, usually quiet, excellent bed. But it is time for doing some remodeling, change carpet and improving the cleanning, mainy outside of the room. I can see a drop, everytime I stay there. At this time it was clearly way below what I expect from a Sheraton hotel.
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Date of stay: November 2019Trip type: Traveled on business
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Response from Stay23912992778, General Manager at Sheraton Minneapolis West Hotel
Responded Dec 5, 2019
Dear jffcomp, Thank you for staying with us and for taking the time to write a review on your stay with us. We are very happy that you've been staying with us for years and you like our room size, excellent beds, and how quiet we are here. I do apologize for the cleanliness/condition concerns you brought up and I will be sharing this with my entire team to work on these areas you commented on immediately. We do appreciate the feedback. Thank you again for staying with us and we hope to see you again in the near future. Sincerely, Gerry Goldfarb General Manager
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AmateurSpiceMan wrote a review Nov 2019
Elkhart, Indiana74 contributions22 helpful votes
Hotel staff was polite and helpful. Free mini candy on the desk was fun to grab every time we left or returned. Elevator was close to lobby and room but not too noisy. The beds were full size not queen so were pretty cramped for us as a couple. Pillows and bedding were very comfortable. The bathroom and shower were very nice. Local construction made getting there a bit confusing. I appreciated the fitness center as I am on a regimented exercise program. Best feature was proximity to Breadsmith Bakery.
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Date of stay: October 2019
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evariste wrote a review Oct 2019
5 contributions
My 3-day stay was fine, though I am usually not very fussy. I did not pay for it so I cannot comment on quality vs price, but I would probably be less happy if I had. Review broken up into categories: 1. Building: The layout of this hotel is very strange. The building essentially consists of two large rooms, each 4 storey tall: one is the lobby/dining area, the other is the pool. With a few exceptions, all of the room doors look onto one of these large rooms. In other words, rather than the room entrances being along corridors, they are on balconies which look down onto either the lobby or the pool. This has several negative consequences: a) All of the rooms which effectively separate the lobby and the pool do not have windows which look onto the outside. Instead, the windows just look onto the indoor balcony, which many people will walk by, which itself looks onto either the pool or the lobby. b) Because the pool is in a totally open area, and there is no door separating it from the lobby, the smell of chlorine is very prevalent throughout all main areas of the hotel. It is the very first thing I noticed when I stepped in the building. If you don’t like that smell, this place is most definitely not for you. Another point of note, whilst the two main rooms are large, they feature very little light. The only windows are quite small and only appear at the very top of the room, just below the edges of the ceiling. This means both rooms are very dark, regardless of how sunny it is outside. Little difference between night and day essentially. I really don’t understand why the architect did not introduce at least a series of skylights, if not a completely glass roof. 2. Pool: Not very nice. It is not terribly large for the room it is in and for a big hotel, and whilst I did not swim in it, it did not look terribly clean either. Looked more like an outdoor pool that somehow found its way indoors rather than a proper, well-maintained indoor pool. Moreover, because it is encircled by about 80 rooms (see above), bathing in it might feel a bit exposed, despite the fact that it is a public pool. 3. Rooms: Room quality is dependent on where the room is. If you have one with a window and are above ground floor, they are fine. I was lucky mine was on the 4th floor and looked onto the lake/trees behind the hotel. However, as mentioned above, some rooms don’t have windows, there is also a pair of rooms which directly faces the elevators (without windows either), and generally any ground floor room isn’t going to be terribly nice given that your door is essentially part of the lobby or pool. I would recommend getting a top (4th) floor room if you can, which I believe comes with access to the club lounge/complimentary breakfast. The inside of my room was clean. Mini-fridge empty, which was odd. A lot of the decor is dated, the shower in particular felt like it was from a different era. The water pressure is messed up, it comes out of the bathtub tap at torrential speeds but then the shower pressure is extremely weak, no matter what setting you choose. How this happens I don’t know. The shower head was non-detachable and leaked, which meant water splattered onto the wall and outside the shower, regardless of how you positioned the curtain. The air conditioning unit did not work (and from other reviews, this seems to have been the case with many other people). You can set the temperature to change, but it does not. My room remained at 72F during my entire stay even though I set it into 'cooling mode' at 60F. The TV was large but old. I don’t mind this because I don’t usually watch television when I am abroad, but some people might care. 4. Service: Mostly staff were friendly, though many appeared under-trained/incompetent. At breakfast I found an insect, roughly the size of a small moth, in one of my raspberries (which is common with such fruit, so I don’t really want to blame them), which I pointed out to the waitress and suggest the berries might need a clean. However, rather than apologising or being grateful, she disagreed that it was an insect, saying it was a ‘seed from the raspberry’. I explained that no, it was an insect, which I’d been watching crawl around the berry for the past minute. She then pretty much smushed the insect in the midst of trying to prove her point, ‘no no see, it is not moving, it is a seed’. So, news for you all, apparently raspberry seeds are now able to grow ten times their size, sprout legs, wings, and antennae, and crawl away to germinate elsewhere. Evolution happens fast these days. 5. Food: I was lucky to have my stay paid for, which included the complimentary breakfast. However, if you are paying for the breakfast, it costs around $20 (including tax). This is absolutely ridiculous for what it is i.e. a regular buffet, no more elaborate than what you’d find at a cheap hotel, or a fairly nice school cafeteria. Can’t comment on restaurant (well, they call it restaurant, it’s actually a bar), but prices looked high for what they were offering. 6. the ‘Club lounge’: If you pay a premium you get access to this lounge, on the top floor. This is by a large margin the nicest part of the hotel. You can have breakfast there (rather than in the lobby) as well. The coffee machine is pretty terrible, produces muddy hot water rather than Americanos, and broke down several times during my 3-day stay. I heard others comment on the coffee quality, so this is not me being European and picky. Otherwise, comfortable seats and relatively quiet. I wish it didn’t have two huge TVs, but in this day and age and particularly in the US, that’s harder to find. 7. General: The hotel feels a lot like it’s trying to be fancier than it is. A mildly amusing example: after checking in I was offered a complimentary… bottle of water? It’s like trying to be upscale by offering complimentary [something], except the hotel isn’t upscale so you’re getting a plastic bottle of water that costs like $0.70. A bit strange, and for a hotel which encourages visitors to decline room services to save energy on cleaning, giving away lots of plastic doesn’t sound terribly ‘green’, recyclable or not. — Overall: if you’re just needing a place to stop at for a night or two, it’ll be fine. For a proper holiday, not necessarily.
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Date of stay: October 2019
Rooms
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Trip type: Traveled on business
Room Tip: Top floor rooms are best, those facing the lake at the back are quietest. Beware of rooms without...
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Response from Stay23912992778, General Manager at Sheraton Minneapolis West Hotel
Responded Oct 31, 2019
Dear Inieiunio, Thanks for staying with us and for taking the time to write a review on your stay with us. We -appreciate the feedback. We are glad that your 3-day was fine but we wish we could have made it even better for you. If you were having issues or concerns, we wish you would have stopped down to the front desk so we could have helped you or explained to you why our hotel was set up the way it was or why Sheraton does things a certain way. We do take our reviews very seriously and we wish we could have talked to you during your stay. Thanks again for staying with us and we hope to see you again. Sincerely, Gerry Goldfarb General Manager Sheraton Minneapolis West
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nigel R wrote a review Oct 2019
Milton Keynes, United Kingdom24 contributions22 helpful votes
3 day business meeting, all hotel based. Room very comfortable, well appointed and clean. Bathroom also good, nice selection of toiletries. Hotel suffered a hot water system failure but coped well, offering alternatives for those staying at the hotel or those arriving. I chose to stay and couldn't fault the staff who coped well with a difficult situation.
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Date of stay: September 2019Trip type: Traveled on business
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PRICE RANGE
$106 - $225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton minnetonka, minnetonka sheraton, sheraton minneapolis
LOCATION
United StatesMinnesotaMinnetonka
NUMBER OF ROOMS
220
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Frequently Asked Questions about Sheraton Minneapolis West Hotel
Which popular attractions are close to Sheraton Minneapolis West Hotel?
Nearby attractions include Ridgedale Center (0.3 miles), Breakout Games - Minneapolis (0.3 miles), and iFLY (0.5 miles).
What are some of the property amenities at Sheraton Minneapolis West Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Minneapolis West Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Minneapolis West Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Minneapolis West Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Minneapolis West Hotel?
Conveniently located restaurants include Bacio, BLVD Kitchen & Bar, and Redstone American Grill.
Are there opportunities to exercise at Sheraton Minneapolis West Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Minneapolis West Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Minneapolis West Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Minneapolis West Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Minneapolis West Hotel?
Many travelers enjoy visiting Wayzata Depot (4.1 miles) and Burwell House (1.9 miles).