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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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290 Reviews from our TripAdvisor Community

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Showing 268: English reviews
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Cary, NC
Reviewed 6 days ago NEW

First room that I checked into was 77 F. Staff had the room AC on full blast, set to cool, but room still felt like an oven. Probably AC is disabled in the winter. Especially since it was Minneapolis in February. Requested a second room, which was 73, also with AC set to max cool. So, I cracked open a...

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Thank EnviroTravel
Eau Claire, Wisconsin
Reviewed 6 days ago NEW

I was impressed on seeing the hotel because the website that I used did not do this hotel any justice. It was Beautiful. My husband and I decided to do a mini vacation because we were simply exhausted. Our room (regular double) was beautiful. Tasteful Modern/Transitional decor. The beds were amazing. I sank into those plush pillows and had the...

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Thank Sharpatt
Atlanta
Reviewed 1 week ago

Second time staying at this hotel because my client has an account here. There is really not much to say about this place. It's very plain no frills. I would not stay here if I were paying out of my own pocket. Pros: walking distance to a mall if you are looking for better dining options than the restaurant in...

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Thank GeorgiaTech_Traveler
La Crosse, WI
Reviewed January 17, 2017

We had to re-schedule a 2-day conference for 35 adults on short notice, and the Sheraton easily accommodated us with breakfast and lunch both days and use of one of their ballrooms. Bathrooms are easily accessed. Close to parking. If you are a YMCA member, a very nice Y is just across the street. There is also a mall with...

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Thank occdocbill
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for the great review! I'm glad to hear that our team was able to accommodate your group and we certainly appreciate your business. Thank you for pointing out some of the great amenities and local highlights. We hope to welcome you back soon for another great stay!

Reviewed January 2, 2017 via mobile

We live locally and this is our 2nd stay here as an "escape" place for a mommy daddy getaway and it's great! You can't beat the price and having Ridgedale Mall with Nordstrom, kona, redstone, athleta, etc across the street. The hotel is clean and surprisingly beautiful inside! Food is good, wine list is good and they have a gym-pool-hit...

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Thank CM J
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for the amazing review! We are so glad to provide a getaway from the harsh winter months. We are glad that you took advantage of our great amenities and hope you return to do so again with the whole family. Thanks for choosing to stay with us and we look forward to welcoming you back soon!

Reviewed January 1, 2017 via mobile

We've been coming to this hotel for quite a few years. It's always been our go-to and reliable place to stay. We came on New Year's Eve and stayed over to attend the Vikings game. Upon observation, the pool area had quite a few family party/gatherings. If you are looking for a quieter sleep, I'd suggest a room not by...

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Thank Shylock34
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

We appreciate you staying with us and providing this great review! Thank you for the great comments about the team and hotel. I will be sure to share them with all. We look forward to welcoming you back again when your travels next bring you to our area.

Reviewed December 9, 2016 via mobile

The room was stifling and humid. Sweat running down windows. Thermostat set at 68. Reading was 71. Told front desk at 1pm and they said would fix. Came back to room at 4pm...now temp at 72. Called front desk. Was told maintenance guy was standing beside her and she would send right up. I was in room another 45 minutes...no...

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Thank texjoy52
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Your time in sharing your comments is greatly appreciated. Please accept our deepest apologies for the heating troubles that you experienced during your stay. With the climate of the Twin Cities we must be very well prepared for the winter weather and I apologize for falling short during your stay. I have followed up with our engineering team to ensure...

Eau Claire, Wisconsin
Reviewed November 29, 2016

We stayed for our semi-annual Manager's meeting. This hotel was great! The rooms were comfortable, the staff was nice (especially the bar staff). The meeting room was beautiful and had everything we needed.

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Thank Fly-n-dine
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you very much for this fantastic review! We are elated to hear that your time with us went so well. Thank you for choosing our hotel and we hope to host another meeting for you soon.

Tring, United Kingdom
Reviewed November 17, 2016

I had the misfortune to stay at this hotel for two weeks on a Business trip. I was travelling with my wife as we work for the same company and therefore our 11 month old daughter was with us. We got to the room after a 12 hour flight to find it had two beds rather than the one king...

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1Thank Gareth W
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your feedback following the recent stay. l am deeply sorry for the service shortfalls experienced over your two weeks with us. Our team strives to provide an excellent experience for every guest and we will certainly share your comments internally to help better our operation and make us even more successful at...

Bismarck
Reviewed November 6, 2016 via mobile

We checked out today from our one-night stay at the Sheraton Minneapolis West. Thank goodness only one night. We booked the stay through the SPG site and under our gold membership, which typically provides for benefits. Not here. Not last night. Everything was initially normal. Check-in went smoothly. However, upon entering our room, we were mistakenly placed into a room...

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1Thank JiminyND
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing to stay with us and for taking the time to share your feedback. Please forgive us for the unacceptable experience that you have outlined in your review. I am terribly sorry to have had you and your fellow travelers endure this at our hotel. Please know that your feedback will be used to follow up and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Drive, Minnetonka, MN 55305
Location: United States > Minnesota > Minnetonka
Price Range: $88 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travelers.
4 questions
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Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper floor might minimize noise from pool, lobby, and HVAC units on top of adjacent roof (possibly the conference center)”
 of 5 bubbles EnviroTravel, 6 days ago | Read review
“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
 of 5 bubbles DDRings, Oct 18, 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
 of 5 bubbles 271haydnm, Oct 16, 2016 | Read review
“Ask for a room with a decent view.”
 of 5 bubbles shortcutqueen, Aug 31, 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
 of 5 bubbles Triponeill, Jul 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question