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Sheraton Minneapolis West Hotel

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Sheraton Minneapolis West Hotel
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283 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Eau Claire, Wisconsin
Reviewed 1 week ago

We stayed for our semi-annual Manager's meeting. This hotel was great! The rooms were comfortable, the staff was nice (especially the bar staff). The meeting room was beautiful and had everything we needed.

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Helpful?
Thank Fly-n-dine
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you very much for this fantastic review! We are elated to hear that your time with us went so well. Thank you for choosing our hotel and we hope to host another meeting for you soon.

Tring, United Kingdom
Reviewed 3 weeks ago

I had the misfortune to stay at this hotel for two weeks on a Business trip. I was travelling with my wife as we work for the same company and therefore our 11 month old daughter was with us. We got to the room after a 12 hour flight to find it had two beds rather than the one king...

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Helpful?
1Thank Gareth W
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your feedback following the recent stay. l am deeply sorry for the service shortfalls experienced over your two weeks with us. Our team strives to provide an excellent experience for every guest and we will certainly share your comments internally to help better our operation and make us even more successful at...

Bismarck
Reviewed 4 weeks ago via mobile

We checked out today from our one-night stay at the Sheraton Minneapolis West. Thank goodness only one night. We booked the stay through the SPG site and under our gold membership, which typically provides for benefits. Not here. Not last night. Everything was initially normal. Check-in went smoothly. However, upon entering our room, we were mistakenly placed into a room...

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Helpful?
1Thank JiminyND
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing to stay with us and for taking the time to share your feedback. Please forgive us for the unacceptable experience that you have outlined in your review. I am terribly sorry to have had you and your fellow travelers endure this at our hotel. Please know that your feedback will be used to follow up and...

Mankato, Minnesota
Reviewed November 1, 2016

The Sheraton Minneapolis West is a great suburban choice for the twin cities area. The hotel is located right across from a major area mall, which is great if you're looking for some shopping. My only issue with the hotel, however, is its distance from most of the going ons in Minneapolis. Be prepared to spend a bit on a...

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Helpful?
Thank Cody C
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you very much for the fantastic review! We appreciate your business and are glad to hear that you had an excellent stay! We are excited to welcome you back when your travels bring your back to our area.

Southwest Missouri
Reviewed October 23, 2016

The Sheraton Minneapolis West is a very nice hotel that for the most parts met my needs while I was attending a small convention. Virtually the entire staff was very accommodating with the exception of a security guard. This guard on a Friday night in a harsh tone, told a few of us attending the convention that we could not...

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Helpful?
Thank moroadwarrior
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking the time to share your feedback following this stay. We appreciate you staying with us and your feedback is invaluable. I will be sure to share your comments with our team. Thank you for the kind comments about the hotel and staff. I will be sure to follow up with our security team as well. We...

Topeka
Reviewed October 18, 2016

Was here for a conference for most of a week. The location is very convenient and driving in from the airport was easy. Check-in was a breeze. The food service for the provided buffet meals was really pretty good. The only complaint was that the meetings rooms were too cold... consistently too cold. The room was okay, if not a...

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Helpful?
Thank DDRings
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for your fantastic review! We are glad that you found our hotel to be a great location for your conference. Thank you for staying with us. I will be sure to share your feedback with the team to help resolve the issues that you experienced. We hope to see you back again soon!

Reviewed October 17, 2016 via mobile

Staff have done everything they can to make a stay one you would want to come back for as far as business goes. The hotel is old and dated and smells like old socks and stale smoke. Their cleaning efforts are not even at a level of needs improvement. It is worse and there is no pride in leaving or...

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Helpful?
Thank Marilyn J
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel. Please accept my sincere apologies on behalf of our team for falling short of expectations during this stay. Our team works very hard to provide an excellent experience for every guest and I am sorry that we did not deliver. I will certainly share your feedback internally to ensure this level of cleanliness or...

Winnipeg, Canada
Reviewed October 17, 2016

Excellent location in Minnetonka. Easy to get to, and nice shopping Center across the street. Lots of other stores and shops in the area. YMCA right beside it. Very clean property with nice rooms and very quiet. Good internet, although if you want to stream things like movies, you would have to pay for a higher level. I was there...

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Helpful?
Thank morris04
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for taking a moment to post your feedback following your stay. We appreciate you staying with us and hope to be your first choice next time you are in the Twin Cities area.

Reviewed October 16, 2016

Although located close to a busy retail area, it is set back in a wooded area which gave some quite. I had a double room with a balcony on the first floor which despite the time of year gave a pleasant morning sun through the trees. Small pool area for the Kids although supervision is down to the families. The...

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Helpful?
Thank Haydn M
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you for choosing our hotel and for taking some time to provide your thoughts. We are glad to hear that your stay was enjoyable overall. Please forgive the malfunction in our fitness center. We appreciate you mentioning this and I will be sure to follow up. We hope that you will choose to return on a future trip to...

La Crosse, Wisconsin
Reviewed October 4, 2016 via mobile

This hotel is located near a busy retail area, but set back into a wooded property which creates a nice quiet zone. This is a full service hotel with restaurant and pool. Looks to be newly refurbished. The room I had was very nice and one of the best hotel beds I have had in a long time. The bathroom...

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Helpful?
Thank Richard B
Michael G, General Manager at Sheraton Minneapolis West Hotel, responded to this review

Thank you so much for the fantastic review! We appreciate you staying with us and are elated to see that you had a great stay. I agree, our hotel has an excellent location. In addition to the items you mentioned we are also glad to be so close to major interstates that help our guests quickly navigate around town. Thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Conveniently located just outside of downtown Minneapolis, the Sheraton Minneapolis West Hotel is a source of familiar comfort, and has 10,000 square feet of meeting and event space. ... more   less 

Additional Information about Sheraton Minneapolis West Hotel

Address: 12201 Ridgedale Dr, Minnetonka, MN 55305-1903
Location: United States > Minnesota > Minnetonka
Price Range: $80 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Minneapolis West Hotel 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Minnetonka
Minnetonka Sheraton
Sheraton Minneapolis
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Minneapolis West Hotel staff and other travelers.
4 questions
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See all questions (4)

Questions? Get answers from Sheraton Minneapolis West Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms around the atrium area where the pool is can be noisier depending on the day / time. Avoid rooms by the elevator.”
 of 5 bubbles DDRings, Oct 18, 2016 | Read review
“Avoid pool side at the weekends and the lift area.”
 of 5 bubbles 271haydnm, Oct 16, 2016 | Read review
“Ask for a room with a decent view.”
 of 5 bubbles shortcutqueen, Aug 31, 2016 | Read review
“Families might prefer wing closer to pool. Couples might prefer fourth floor, easy access to club room for a latte or juice beverage.”
 of 5 bubbles Triponeill, Jul 26, 2016 | Read review
“Avoid the pool area.”
 of 5 bubbles patriciasT8808WF, Jun 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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