Stayed at this hotel two nights in late April visiting family in the area. Paid for a room with access to the executive area and also breakfast. The club room had no drinks or amenities and I emailed the GM asking what was up. She emailed back a canned response and said the extra I paid for the club room would be refunded. Never received any compensation and I didn’t make the effort to contact her again. I have stayed at the Sheraton nearby and next time I will go back to the Sheraton.
I have had the pleasure of visiting for the first time for work. I had the pleasure of interacting with Lisa, Bridget, and Jessica and they were amazing. They were so attentative to everyone and it was extremely busy. Being from the industry in the past I know their struggles they can face but they didn't show any stress or anything with just the 3 of them working. Thank you for a fantastic stay and I hope to see you again.
The staff here is a balanced blend of professional and friendly. The 2 gentleman at check-in and Lisa at the bar were approachable and prompt. Lisa in particular manned a full bar/restaurant all while training a new person. I even caught her giving words of encouragement to her counterpart which was wonderful to see! The pool area has a sauna which I'm disappointed I won't get to use, and the gym has resistance equipment beyond just your ordinary free weights like most hotels. Room is clean, and I was lucky enough to receive brand new dispensers in my shower! Wonderful, welcoming hotel experience.
Excellent and friendly staff. Clean, great food and modern design. Pool spa and gym are large and well kept. Would recommend for business or leisure travel. Will be staying here when in the area…………..
great place--clean and friendly--staff is great! Sirlene and Marion at the front desk go above and beyond to help take care of your needs! Jess in the Blue Birch restaurant was super too! We will be back whenever we travel to the cities!
We picked this hotel mostly because we have stayed here before. With kids the experience was even better. There's a great pool area and breakfast the kids took advantage of. Great helpful staff as well!
We had a series of 4 informational meetings for our homeowners at Cloud 9 Sky Flats. Rebecca Bush was outstanding at getting our meetings rooms set up and organized. Everything went smooth as was very well organized and we greatly appreciate all of Rebecca's help! Thank you, Kevin Culligan, Community Manager Cloud 9 Sky Flats
Stayed for 2 nights. Check in was easy and pleasant. Easy to navigate the hotel. Room was very clean. Had drinks in the bar. Staff was great. The outdoor patio area was very nice and relaxing. This property is right off of a major highway but feels like it very secluded. Nice place.
LOVE this property! Staff are over the top friendly. Lovely lobby, pool area and restaurant. We stayed in a suite that was huge and had a full size refrigerator and microwave. Bathroom was huge. This will be our go to hotel when in Minneapolis again. Thank you Marriott!
We were impressed with this incredible hotel staff who did everything possible to make our stay for our daughters wedding an amazing experience Taylor the event planner/ assistant manager/ receptionists/ Chris who made sure I had my chai latte to start my day Riley who made sure people traveling long distances could check in early This impressive skilled team should be a role model how teams work together and make their customers have incredible experiences Marriott please compliment your team and make them the role model for your hotels