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I want to let travelers know about the horrible experience we had at the Westin Hotel on South 6th Street in downtown Minneapolis. If I could give this hotel a zero or negative number rating, I would. We stayed here for a weekend getaway combined...More
2 Thank shop4junk
Response from Bruce R, General Manager at The Westin MinneapolisResponded February 12, 2014
Thank you for providing our team with your valuable feedback. We appreciate your positive comments about our hotels great location, lovely lobby and courteous front desk staff.
Of course we are terribly disappointed that you classified the entirety of your experience as the...More
From the minute I walked into the Westin Minneapolis I was impressed! The ambiance of their restaurant, "Bank", made a great first impression which carried on through to the friendliness of the hotel staff and the modern, clean guest rooms. My first impression was reaffirmed...More
Charles, who works at the front desk, was extremely friendly and helpful when we were inquiring about switching rooms. The hotel was sold out and although, he was unable to give us another room, he was more than willing to provide us with a cot...More
I recently stayed in Minneapolis for a work conference. The conference was held at a nearby hotel but I have always enjoyed the Westin so I opted for the inconvenience of having to go back and forth because I always receive an excellent room and...More
Response from Bruce R, General Manager at The Westin MinneapolisResponded February 4, 2014
Thank you for choosing to stay at our hotel and also for taking the time to highlight your experiences here. We appreciate the feedback you provided and certainly apologize for our service shortfalls and the issues you encountered in your first guestroom. I...More
Was in Minneapolis on business and had the pleasure of staying here.
- Staff: Very helpful; went over and beyond to accommodate my coworkers and me
- Ambiance: The hotel lobby used to be a bank so its very interesting to see how they converted...More