My first time to Minneapolis and the City is awesome. The Westin is a perfect place, centrally located downtown. The lobby and restaurant are an old Bank building. It’s very nostalgic and awesome. I really enjoyed it and the city itself has so much to offer…professional sports, restaurants, jazz, theater, etc.
I'm currently staying at the splendid Westin Minneapolis and needing an umbrella today for a wedding, I stopped by the front desk yesterday to reserve an Umbrella for today. Natasha checked and sincerly apologized they were out of umbrellas. She brought in her personal umbrella from home this morning for me to use today, incredibly thoughtful of her and her caring has been emblematic of the staff for my stay here including Vi at the front desk, Abraham at the bar, and Urban, one of the hotel engineers. Located in the 1941 Farmers and Mechanics Savings Bank building, the original banking room has been restored as the lobby and restaurant / lounge and the wine cellar in the bank vault! Beautiful period interiors. This a beautiful hotel with a very professional and caring staff, and in a great location for visiting downtown Minneapolis. As an Ambassador level Bonvoy member, I highly recommend The Westin Minneapolis.…
The staff was friendly and very helpful. We enjoyed our stay. The hotel was clean and the room was spacious. We loved the indoor walkways connecting all of the buildings. Loved all of the gathering spots to visit with friends and family.
Nice hotel. Great location. Reasonable rate. Exceptionally poor customer service. Was overcharged $21+tax on electronic check out for a “pantry” fee. I did not visit any pantry. 4 emails, 1 phone call (told me it’d be credited), 1 complaint to Marriott worldwide, then a credit card dispute. Still no resolution. It’s a nice hotel but expect for any overcharges - zero customer service.
We had a great stay over the weekend! We were in town for a Twins game and the hotel is located a 10 min walk from the stadium. The front desk staff went above and beyond to make us feel special. Big thank you to them! Room was clean and as advertised.
I stayed one night, arrived late and had several questions for the front desk team. Samantha helped me patiently and with a big smile and made my evening simple and stress-free. Highly recommend the hotel and thank you Samantha!
Our stay was great! I’ll stay here again ! You can’t beat the location, it’s walking distance to anywhere . Room was clean , front desk ladies were super polite and knowledgeable and helpful! Beds and pillows were extremely comfortable. We had to park our car across the street , I was aware of that , so that wasn’t an issue. Their pool was nice , they have hot tub , their gym was super clean . Overall we had absolutely wonderful experience.
Poor service, bad communication and zero guest relations. Checked in yesterday and my room was not cleaned, it even had the previous guest clothes in the room. There was always used soiled toilet paper on the bathroom floor. I could forgive and forget that (just about) - but when I requested for my new room to be cleaned twice and change of towels - my requests were ignored altogether with no assistance or acknowledgement. When I went to the front desk to ask why my room wasn't serviced the lady literally looked blankly at her screen for over 5 mins and replied about with that "room service" was no longer available. Currently looking for another hotel that I could finish my 5 day stay in Minneapolis. Will never come or recommend this hotel. Staff have no interest in helping guests... strangelyball the staff with the exception on "one or two" are all literally working with angry, bored and dismissive faces. Not sure why people like this are front of house if they clearly have no interest Helping guests make their stay more enjoyable. Poor first experience of the Westin Minneapolis …
I was here for a competition and Vi and Latesha were a huge help during my stay with directions, dining suggestions, and arranging transportation. They are the best! Very knowledgeable, friendly, and helpful.
We had a great weekend in MSP for a Twins game! We loved the location of the hotel. The staff was so kind and friendly to us & our kiddos all weekend! The valet lady was also so nice!! To top it off one of our little boys left his stuffed animal behind in the lobby and when I called the front office manager (Unique) answered and right away said that she had it and insisted she would send it in the mail to us! It was beyond her job & we are so very grateful!! We will be back for sure!