Because of work and leisure we travel a lot and our experience in this hotel has been the worst. They’re totally understaffed but they charge you top dollar. Staff weren’t helpful or nice either. Avoid staying here if possible.
Stayed at the hotel for a wedding and the facilities and rooms were great, but what really stood out was the extent to which the staff went to make us happy. I confess that due to some requests from my wife, I was not an easy customer. The staff in general, and Chad, the customer experience manager went way above and beyond to make sure our stay was perfect. There are a lot of great hotels available, but few exceed all expectations around customer service and desire to please. I HIGHLY recommend the Renaissance Minneapolis Hotel, The Depot for anyone planning an event or just coming in for business.
Some of the staff is fine. I’m not sure how Marriott does its ratings anymore, but this is not a Category 4 hotel. There aren’t even any drawers in the hotel room. We’re living out of a bag. Our first room smelled incredibly musty. So we asked to be switched to another room. It was also musty. I guess it’s just a musty smelling hotel. I submitted a request for towels this morning at 8:53 this morning. It’s now 11:26 in the evening and we haven’t received those towels. As Marriott Bonvoy Gold Elite members, we expected a much different experience. Do yourself a favor and skip this hotel.
Was here for two nights business meetings with a group of 14. Meeting facilities were perfect for us. Everything was prepared as we had asked and staff came by frequently to confirm if anything else was needed. Catered lunch was prepared well, tasted great, and plenty of it. BEST surprise was my missing laptop power cord was sent to my home address by the hotel staff. I had not realized I left it at the hotel. Above and beyond. Thank you!
This is a fascinating hotel and I enjoy it every time I stay in Minneapolis. The atmosphere is fun and the service is always great. This time, I left behind an audio recorder at the convention I was attending and I want to give a special thanks to Ryan Hartung who helped make sure it was returned to me in Florida. Thank you to The Depot for being a very bright star in Minneapolis!
My wife and I spent 3 nights here. Our suite was absolutely fantastic. Parking was a breeze as well. We made use of the hotel bar and restraunt each evening as well. We were waited on each night by an absolute rock star. (Michelle) We will be sure to recommend and to stay hete again.
We were here for three nights for a wedding. Staff was friendly. They tell you to hang a sign on the door if you want fresh towels and to leave the towels on the floor. We follow directions and there are no fresh towels when we come back at 11:30 PM. So, down to the front desk and 20 minutes later we had fresh towels. The wall paper is old and dark. The shower stall caulking needs replacing. Bed was comfortable. Liked the room safe
This is a difficult review to write. I understand that in a pandemic, hotels are getting crushed financially and must make adjustments to survive. But they should disclose upfront what they are doing. In this case, the Renaissance is adjacent to the Marriott Residence Inn. They are actually two sides of the same building. They have closed all public areas of the Renaissance, and you now check in and enter through the front desk of the Residence Inn, connected by a long hallway to the Renaissance. The Renaissance Depot advertises itself as being in the Milwaukee Road Depot but in fact all of those historic areas of the hotel shown on the website (such as the Great Hall) are closed, and that train station was the main reason I chose this hotel. The breakfast is a bag with an orange, a small yogurt, and an Otis Spunkmeyer wrapped muffin. None of this is disclosed on the website. Meanwhile, they are charging a higher price then the Residence Inn but with none of the amenities. The two main Renaissance elevators are closed. One small side elevator is still in use. The sign says use of the elevator is limited to one person. Luckily hotel occupancy was low, so that wasn't a big issue. The rooms were fine except there are no drawers or shelves -- just a luggage rack. There was no bath tub -- just a full-sized shower. The front desk staff were exceedingly nice. The hotel is very close to central downtown. Very convenient to the historic mills and the stone bridge.…
My friends and I stayed at this hotel during the COVID19 pandemic and Floyd riots. The hotel itself was very cleaned, the only entry and exit was through the residence inn next door. It seemed to be in a great location with restaurants, bars, liquor and grocery stores within walking distance. Unfortunately the city was still mostly locked down due to COVID. The room was spacious, clean, quiet, and comfy king sized bed. If I ever went back to the twin cities I would consider staying here again.
I had a nice two night stay here for a business trip. The staff was very friendly and helpful. There's a restaurant in the lobby as well as a little store area where you can get snacks and other items (you can charge to your room or pay at the front desk). The room was clean and comfortable. I like that I was able to use bluetooth to play my music through the alarm clock/radio and that I could log into my Netflix account on the TV. Probably my favorite thing in the room that I hadn't seen at other places was the small wall mirror that had a little shelf on it. This was a perfect place for me to keep my jewelry. The room did have a small refrigerator and a coffee/tea maker as well. The only thing I wasn't a fan of was the shower. The shower head was really high up and I couldn't adjust it to the direction that I wanted it to point to. Other than that, it was a nice stay.…