This was our first visit to the Timberlake Lodge and if and when we return to Grand Rapids, we will definitely stay there again. Real nice hotel with a good location, clean room, quiet, friendly & helpful staff, reasonable rate; we had a wonderful stay. As an added bonus, the free hot breakfast was one of the better ones we've had over the years. Hope to see you again next year!
The hotel lobby was nice but the staff member who checked us in seemed a little unfriendly. Once on the way to our room. The elevator started to close before we got there and the housekeeper stopped it and waited for us. The elevator was running a bit slow and the housekeeper started complaining about how this happens nonstop and she spend way more time waiting around than she should for only $10.50 an hour. They then went on to complain more about how little they make and how much they are expected to do then voiced that they were thinking about taking another job because of it. It was a very uncomfortable situation. Once I got to my room, I noticed how outdated and beat up the furniture and decor was. It also wasn’t super clean. There was garbage on the floor by the table from someone before us, the bedspread had bleach spots and stains, the fabric chairs were dirty and had something crusty on it, the fridge was shut off and leaking on the floor, there was dust hanging off the headboard, the heater had something sticky in the grates and it was quite dirty, the phone had sticky stuff and dust on it, the door of the heater had food in it, the tub had dirty spots in it, and there was toothpaste or soap splatter on the walls in the bathroom. Also, our towel bar was broken. The blow dryer and iron, that’s usually hanging on walls at hotels were just tossed in the closet on a shelf. We went and checked out the swimming area, and although it was okay, it was very small and the pool was super shallow. 4’9 at the dealers point. The water slide was a neat feature though. It was nice and quiet there considering how busy it was. It is also a dog friendly hotel and we saw dogs as small as dachshunds and as big as Great Danes. It was nice seeing a hotel that caters to all size dogs as many don’t. The beds in both of our rooms were not very good. The mattresses were kind of springy and didn’t feel very solid and the sheets/bedding had snags all over it. Also our ac and heater didn’t work properly. The next day we went down for breakfast and that was honestly the best part of the stay. The food was hot and they had a great variety of items that they kept filled up. They had an inviting and comfortable eating area and the staff in there were so nice and helpful. I definitely think they need to do some updating for the hotel however, to be charging the prices they are charging.…
This is a beautiful quiet hotel with a great atmosphere and good complimentary hot breakfast. The first decent hotel breakfast I’ve had since COVID hit. Stayed there one night on business. The staff were courteous and helpful. I would stay there again.
I live in a neighboring community and my husband and I decided to try the Timberlake Restaurant. I'm so glad we did. The hostess greeted us with a smiling face and upbeat attitude (refreshing after the experience we had at two other restaurants in town). We were quickly seated, despite not having reservations. Our waitress was perhaps the best we've ever had. She was knowledgeable not only about the menu, but about the community and iron range area. She was friendly upbeat and provided top notch service. I had told her I had a craving for sweet potato fries, thankfully for me, they're on the menu. She must have told the cook what I said, because I think they gave me extra. There was no shortage of them on my plate and I didn't think it was possible, but they were the BEST sweet potato fries I've ever had. Seriously, you must try them! My husband had a cup of the cheeseburger soup instead of a salad. He said it was delicious, and by the way he devoured it so quickly, I don't think he was exaggerating. I don't usually write reviews, but because the food was so good and the service impeccable, I felt I just had to share our experience.…
Having stayed at MANY of the area hotels, once Timberlake opened I knew we had found the best place for our family - and our visits have been wonderful. But this year the staff made my stay even more enjoyable! They were friendly and helpful, and I was impressed by the cleanliness of the breakfast area, including the social distancing and safety strategies they employed. Working with the public can be challenging - especially during Covid - and I would like to extend special thanks to Amber at the front desk for the kindness she exhibited and the way she went above-and-beyond to ensure that I would be comfortable. As a restaurant owner, great hospitality is something that I notice and appreciate, and it was demonstrated by *every* employee during my visit. Thank you for making a difficult trip such a positive experience!…
We had an excellent stay at Timberlake lodge! Staff was phenomenal. We had a nice warm breakfast and the front lobby area was so warm and inviting. My grandkids had a room that had bunk beds and a sleeper sofa! Couldn’t have been more perfect! Dog friendly, kid friendly! Perfect stay for us! Wonderful bathroom towels! The owner made a point of talking to his guests. We’ll be back!
The outside was pretty however the room was not clean. Sheets had large fecal or blood stain. Front desk brought up new sheets. Not sure how housekeeping missed this obvious of a stain. Shower was dirty. Beds were uncomfortable. Liked that you could have dogs. Not worth the price.
We were impressed with this hotel. A friend made reservations for us so we weren't sure what to expect. Courteous staff. The room was wonderful, and the shower with dual heads and extra jets was amazing. The restaurant/bar opened for the first day when we arrived, so most of our large group ate here. There wasn't a lot of distancing. The food though made up for it and was very good and the servers were on the ball, serving a lot of people in a short period of time. I would stay here again.
Very nice room, great price, nice pool. Off the main road, so very quiet. Unfortunately we were there during pandemic, so can't rate the breakfast, but we did get breakfast served to us and hot coffee. Super nice shower in rooms. It was a Sunday, so restaurant/bar was closed. No employees wore masks, which was a bit disappointing, but all were very professional. Would stay there again.
Came here for a hockey tournament group and the pictures looked better than the overall hotel for the price. Beds were very average, the fan in the room wouldn’t work and the TV was very old for this day and age. Overall average but for the hotel options In GR I am not sure how it compares.