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Extended Stay America - Minneapolis - Eden Prairie - Valley View Road

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7550 Office Ridge Cir, Eden Prairie, MN 55344-3678
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Room & Suite (38)
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#11 of 14 hotels in Eden Prairie
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Free parking
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Free High Speed Internet (WiFi)
Wifi
Free breakfast
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Pets Allowed ( Dog / Pet Friendly )
Self-serve laundry
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Anonymous wrote a review Sep 2019
1 contribution
Let me start by saying that I have stayed at the Extended Stay hotel chain in the past. It was a good experience minus a few details. I stayed at the Eden Prairie, Valley View Rd. location in early August and had my worst ever accomodation. There were issues with two rooms, including broken furniture, soiled sheets and unidentified insects. Though the stay was eventually refunded, they did nothing to arrange for a better stay until the next morning. The worst part is that this was brought to the attention of the District Manager and I still have not received a suitable response/ apology from upper management to date. If you have a choice, I'd recommend you not stay here. There are other options in the area.
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Date of stay: August 2019Trip type: Traveled on business
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Response from iResponze A, Hotel Management at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road
Responded Sep 3, 2019
Dear RestAssured422, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
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Neeraj A wrote a review Jul 2019
1 contribution1 helpful vote
As there is no Zero, i have put 1 star only. I never had such a bad experience that i had last night with this hotel. I had the reservation confirmation to move-in. The amount was deducted from account. When i reached at site in the middle of night. I was told, there is no room available despite of your reservation. I was on middle of road in the mid night with my 1 kid and 1 infant. I didn't received any cancellation or notification that your reservation has been cancelled or room is not available. I don't want to use harsh words here but i am so upset what happened last night. When i called the property and got to know this happened because of "no team work here". Damn, i was on road with no where to go as all hotels were sold out in Minneapolis and near by cities because of this stupid concern. I will never every going to book this hotel again. Not even recommending anyone as customer experience and relations i found pathetic here. Thanks for making nightmare to me and my family.
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Date of stay: July 2019
Value
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Trip type: Traveled with family
1 Helpful vote
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road
Responded Jul 26, 2019
Dear Neeraj A, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
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northernick wrote a review Jun 2019
Greendale, Wisconsin29 contributions1 helpful vote
+1
The entire room was filthy! The floor wasn't vacuumed. The trashes were not emptied, including the bathroom garbage with nasty pads and tampons. There was food left in the fridge, freezer, and cupboards. The kitchenette counter was filthy. The room smelled atrocious. The mirror was filthy. The hallways smelled of cigarettes. The only things that were "clean" were the bed and the shower, and I have my doubts about that. The front desk clerk was at least helpful in that he brought a vacuum so I could vac. The housekeeping is the worst I've ever seen anywhere.
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Date of stay: June 2019
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Trip type: Traveled as a couple
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road
Responded Jun 23, 2019
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
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busytravelingmom2017 wrote a review May 2019
Marshall, Minnesota29 contributions3 helpful votes
+1
Rooms smelt funny, dirty, stained, broken items. No housekeeping. No one greeted us at the desk. Very noisy. Blankets where stiff. Pillows flat. Tv kept turning off in its own. Won't stay here ever again.
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Date of stay: May 2019Trip type: Traveled as a couple
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road
Responded May 20, 2019
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
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Heidi wrote a review Apr 2019
1 contribution2 helpful votes
I called customer service because of deliberate poor service - refusing to give me a quote for two weeks and month - observed her doing the same to a wheel-chaired customer who was in lobby calling customer service to make her give him a quote -- another disabled person already told me he had been communicating with corporate about that person and the manager and when a blind woman with service dog sought help with management about an unwanted male guest at her door she was kicked out a few weeks before I checked in. One room had window locked open in cold MN weather, another room couldn't hang up clothes due to no bar, a shelf was leanng on the wall, and both range burners barely worked - wouldn't boil water - only replaced one when I told them about both. DM closed out my call without speaking with me despite notes stating he did. Waited almost two weeks and discovered call wasn't even open. When I reopened my c/s call, they refused to let me speak with DM's manager (RM) and I was told a few days later they would not rent to me anywhere in the country when I went to a nearby Extended Stay. The manager told front desk not to give me customer service phone number as he was kicking me out (while I had a c/s call still open) with less than 1 hr notice and they would not re-rent to me there and cancelled my reservation. Broke three MN laws. Was told by c/s that corporate was checking into it and never heard from anyone afterward - same treatment from corporate (risk management) afterward - ignored and continued retaliation. Scary culture up to the top.
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Date of stay: November 2018
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Trip type: Traveled solo
2 Helpful votes1 Repost
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Response from 00esa, Manager at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road
Responded Apr 1, 2019
Thank you for writing us back. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Our team is looking into the matter mentioned. We hope to host you in the future. Sincerely, Hotel Management
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PRICE RANGE
$63 - $87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay eden prairie, eden prairie extended stay
LOCATION
United StatesMinnesotaEden Prairie
NUMBER OF ROOMS
104
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Frequently Asked Questions about Extended Stay America - Minneapolis - Eden Prairie - Valley View Road
Which popular attractions are close to Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Nearby attractions include Old Chicago Eden Prairie (0.7 miles) and Bowlero (0.7 miles).
What are some of the property amenities at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Conveniently located restaurants include Redstone American Grill, Baker's Ribs, and Smashburger.
Are pets allowed at Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Minneapolis - Eden Prairie - Valley View Road?
Many travelers enjoy visiting Wayzata Depot (8.3 miles), Pond-Dakota Mission Park and Gideon Pond House (8.6 miles), and Burwell House (5.2 miles).
Is Extended Stay America - Minneapolis - Eden Prairie - Valley View Road accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.