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SpringHill Suites Minneapolis - St. Paul Airport / Eagan

#6 of 16 Hotels in Eagan
Certificate of Excellence
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3635 Crestridge Drive, Eagan, MN 55122
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SpringHill Suites Minneapolis - St. Paul Airport \/ Eagan
SpringHill Suites Minneapolis - St. Paul Airport / Eagan
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160 Reviews from our TripAdvisor Community

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osage,mn
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

They do not honor advertised park n fly rates and their rates fluctuate greatly. We will stay somewhere else for $50 less. Its hard to believe that they would gouge customers like this and when I see reviews that it wasnt worth $159 and they now want $20 more than that....well, you can keep it.

Helpful?
Thank kirbyfan
Indianapolis, Indiana
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed two nights on a business trip. Rooms were very clean. Bed was comfortable enough. Breakfast was as expected: Belgian waffles, scrambled eggs, ham, fruit, oat meal, cereal. Staff was very helpful. Location close to interstates for easy travel. Close to MSP. Will stay here on my next trip to MSP.

Helpful?
Thank Jeff R
Duluth, Minnesota
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The SpringHill Suites in Eagan is disappointing. The room I was assigned (213) was small with low ceilings, outdated furniture and fixtures as well as an awkward layout. It hardly looked like the photos on the website. It could barely be called a "suite". There was an "antiseptic" smell to the space. The pressure-assisted toilet was loud and, apparently, the... More 

Helpful?
Thank PZahorosky
Mai L, General Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Hello, and thank you for the feedback. The pressure assisted toilets are louder than the type that use many gallons of water when flushed. The style we have is a water saver, the only time there is any sound is when flushed. The hotel is ready for a renovation. In the mean while , we pride ourselves on our great... More 

Harrison Twp
Level Contributor
132 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We had a group in for some sales meetings and upon check in I knew there were going to be problems. All manageable but unnecessary with a bit of training. General lack of knowledge and passing the buck all can be fixed, hopefully. We also rented the conference room for 2 days and was unprepared for us as we needed... More 

Helpful?
Thank John W
Mai L, General Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Mr. W. I have discussed your comments with a few of our staff members here. We are not sure which group you were with. We contacted the most recent group that used our meeting space and they told us they couldn't be more satisfied. Is your comment referring to something from last year?? I would like to address your concerns.... More 

Eldora, Iowa
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 4, 2016

We stayed here before taking a flight. The room was very clean and comfortable. We had a very early morning flight, and they were putting out breakfast at 3 a.m. It was not the full breakfast, but certainly enough to get started at that time of the morning. They were very prompt in picking us back up at the end... More 

Helpful?
Thank HappyGrannie2011
Mai L, General Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Thank you for the kind comments. We work hard to make the experience of your time off, enjoyable from the beginning to the end. We do more Park and Fly stays, than any other hotel in the area, and that is why we have the number #1 ranking. Hope to see you again. Anne More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 11, 2015 via mobile

Each SpringHill Suites impresses me and this one was no different. Spacious room, two queens and a sofa plus two TVs. No issues logging onto WiFi. Breakfast was as expected: Belgian waffles, scrambled eggs, ham, fruit, oat meal, cereal. Looked like a nice pool. Exercise room was nice.

Helpful?
Thank Monica M
Dallas, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 3, 2015 via mobile

Hotel was very overpriced for condition and amenities. Way over due for a remodel. Room furnishings very dated and in poor shape. For the price I paid, $159, I expected much better. I amPlatinum with Marriott and will cross this one off my list of places to stay.

Helpful?
Thank blstarkey
Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Hello sir, You are right that our hotel is ready for a renovation. There has been a recent change of ownership, and we expect the updates to happen very soon. Thanks for staying with us ! SpringHill Suites by Marriott Manager More 

Omaha, Nebraska
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

We've stayed here many times and the staff has always been helpful. Good location and clean rooms. We recommend this hotel for family or business trips. Close to airport, shopping and dinning. We've enjoyed our stays at this hotel. As an added comment, the 200 character limit should be eliminated for submitting reviews.

Helpful?
Thank slimpiks
Salt Lake City, Utah
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 13, 2015

To be fair, my general experience with hotels under the Marriott name has been excellent. I am a platinum member so I obviously enjoy this brand. However, this particular property and its general manager were both an alarming departure from what I said above. My stay at this property began on September 13, 2015 and ended on October 2, 2015.... More 

Helpful?
6 Thank Sast23
Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Mr Gretsch, As we have previously discussed, the results from the professional pest control company,indicate that there was no evidence of any kind in your room. I am sorry that you are convinced otherwise. We appreciate you staying with us and hope you will give us another chance when you are in this area next time. Best regards. SpringHill management. More 

Lake Villa, Illinois
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 6, 2015

We had a good stay at this hotel. The staff was friendly and the rooms were clean. They had a decent breakfast in the morning, although the hot breakfast doesn't start till 7am you can get cold breakfast food before though. My only complaint is that the designated smoking area is about 10 feet from the main entrance and if... More 

Helpful?
Thank bethpier
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