It was my first time teaching a continuing education class for massage therapists in a hotel setting, so I was a little nervous. The room was perfect! It even had a sink right in the room, so I could demonstrate to my students how to disinfect their stones. Due to covid, the restaurant wasn't open for lunch, but we were able to pick from a select menu and each right in the restaurant. Everything was done so nicely and there was always someone to help me with any questions I had. I will definitely be back to teach another class!!
This is a perfect place to stay. It is upscale and reasonably priced. Very nice restaurant, lovely pool area, and friendly and helpful employees. We always stay here when we’re in town, and that is several times a year.
I want to start this off by saying I have never written a review online, for anything, anywhere in my entire life but I feel compelled to write this after the complete lack of respect we had at our wedding reception at Best Western Premier Nicollet Inn. We choose this location and we could not have regretted our decision more. Upon check in, we quickly realized that the hotel had double booked our reception night with a Fergus Falls hockey team that was 30+ members strong. We shared bathrooms, could see each other, and were even within talking distance the entire evening. On top of this, Best Western employed a plain clothed security guard from a third-party vendor (not associated with Best Western) by the name of Tom, who single handedly was able to play judge, jury, and executioner of our wedding reception. Eventually, at around 10pm, the rowdy Fergus Falls hockey attempted to crash our reception and the groom and bride’s father then had to remove the hockey team themselves, and had to remind Tom to do his job of keeping other members of the hotel out. Tom became irate; bullying the wedding party, threatening to call the cops and kick out the bride and groom. It was at this point that the bartender, Bethany, started to cut off other members of the bride and grooms’ family, essentially cutting the entire reception off 3 hours early. No managers, no assistant managers, nobody we could talk to other than Tom and Bethany. We felt so trapped and helpless in this situation and it was truly heartbreaking. Upon speaking with Michael Goodman, the GM, he managed to only speak with Tom and Bethany, and didn’t reach out to any of the party members. We were not only disrespected by the security guard, but also management. We are disappointed that we will never get this happy moment back, and would not recommend this location to anyone.…
Husband had surgery at close hospital. The staff was very caring and attentive. Gladly will go back for a fun time! The restaurant/bar was super awesome! Every aspect was clean and friendly for the two night stay.
Billing extra $ 'just in case' is insulting. $66 dollars added on at check in and the explanation was 'just in case' - what? In case I rob them? Also the price of the room was over $10 higher than what I signed up for online - that explanation was that the prices change every day and so they average it out and charge according to their figures. So you can't rely on the price quoted online. My two night stay turned out to be over $350 so I checked out early and stayed one night for $160! And for the original price of the room they could at least provide a simple free breakfast. Even the $100 a night hotels do that! And what's with the refrigerator, microwave, and coffeemaker in the bathroom? Gross! this hotel clearly panders to events not individual guests.