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Extended Stay America - Minneapolis - Brooklyn Center

2.5 of 5
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2701 Freeway Boulevard, Brooklyn Center, MN 55430
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1 room 1 adult
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Extended Stay America - Minneapolis - Brooklyn Center
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54 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Way below the rating that the online service I used gave it. Needs a definite update as it's getting kind of rundown. Had a feel like some people there's extended stay had to do more with their own bad choices than being on a business trip or just bad luck.

Helpful?
Thank scottcomedy
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for sharing your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that we will continue to strive to provide each guest with a comfortable room and professional customer... More 

Wausau, Wisconsin
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was disappointed in this hotel. My room was ice cold when I arrived, and then smelled bad after the heat was on. There was a significant draft from the window, as the storm units were still partially open. I attempted to open the main windows to close the storms, but couldn't get them open. The room hadn't been very... More 

Helpful?
Thank Marguerite D
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we sincerely apologize for the room conditions you experienced. I discussed your comments with the team, and we will make sure that we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities during check-in. I really... More 

Travelers are raving about these Brooklyn Center hotels

1 review
4 of 5 stars Reviewed November 25, 2015

The staffs are very nice and caring. They go over and above to listen and help Room is spacious and well equipped for different kinds of visitors I am very impressed with this facility and the staffs. I will happy to stay in this hotel anytime. My family has stayed here also and we thoroughly enjoyed it

Helpful?
Thank Rapha O
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 30, 2015

This place has lost it's touch. A lot of the beds are old and it's not like it use to be. The place is some what ghetto now. At times you can smell smoke and at the stair case you can find cigarette buds.

Helpful?
Thank XavierXLO
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will strive to ensure that our hotel meets our company’s high standards to make sure your experience is not repeated. Thank you very... More 

West Des Moines, Iowa
1 review
4 of 5 stars Reviewed October 27, 2015

stayed after checking out prices online . good price for the what you get. nice room with a full kitchen. breakfast not bad but could use more items. employees nice. manager was actually in breakfast area saying hi yesterday and in a suit. surprised me how professional he was. front desk girl was also extremely helpful with directions for my... More 

Helpful?
Thank R L
Wausau, Wisconsin
1 review
4 of 5 stars Reviewed September 30, 2015

I've stay at the hotel for work every couple months, and seems like a lot of good changes since my last stay.. Rooms are cleaner, entrance has been cleaned up, attitude and assistance of staff is great.. Great low price place to stay!!

Helpful?
Thank nicoletraveller2015
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed August 17, 2015 via mobile

Today is August 17th 2015 I recently am staying at the extended stay in Brooklyn Center Minnesota and couldn't help but to give this wonderful review of the wonderful staff that they have here a few issues came about with house cleaning and housekeeping and they took care of the issues right away also with cleaning my room I found... More 

Helpful?
Thank Darrell B
Milwaukee, Wisconsin, United States
Level Contributor
132 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed August 7, 2015

I rarely give a terrible review, I understand bad days, short staffed, etc. This place was lousy. Room 313 is overlooking the highway. We know because the windows are WIDE OPEN to air out the disgusting stank of this dirty room. The chair by the window, made of pleather type fabric, is unusable for the deep smell of cigarettes. We... More 

Helpful?
1 Thank Ellen R
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for providing us details about your stay. Please accept our most sincere apology for the issues that you described. I met with my staff and we will utilize your experience as a training opportunity to ensure your experience is not repeated. Thank you very much for providing us with your feedback. Please feel free to contact me at... More 

Jacksonville, North Carolina
2 reviews
5 of 5 stars Reviewed August 5, 2015

We found the personal especially Tammy Brown to be helpful and courteous and brought the items needed for the kitchen and towels, etc. immediately upon request. Our room was clean. The hotel itself was clean. All staff members including John, the girl who worked with Tammy were great. Greeted us coming and going everyday we were there. We stayed for... More 

Helpful?
Thank Verna H
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you enjoyed our reasonable rates and comfortable rooms. I truly appreciate your kind comments regarding our friendly staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Dallas, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 10, 2015

Very displeased with the service and the entire property within a full 30 mins of checking in and then checking out of this hotel. Upon checking into the hotel, i waited 30 mins before I was assisted. After being checked in, i went to check out the room. Inside of the room, there was a foul smell ( stale bologna... More 

Helpful?
2 Thank jlbarker502
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that you were not satisfied with your stay and for the unpleasant staff experience. Your comments were reviewed by the staff, and we are taking the necessary actions to make sure your experience is not repeated. I really appreciate you bringing this to our attention, we strive... More 

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