Checked in at 8:30 pm and when we went up to our room it reeked of cigarette smoke. Went back down to ask them to change our room, at which time to two front desk people couldn't agree to which room they should assign to us. They argued in front of us, which was very unprofessional, and the lady with the long yellow nails just continued to undermine her co-worker. Finally they gave us room 519, and we thought all was well from there. We checked out the next morning at 10:30 am and unfortunately didn't review our bill carefully; there was a $9 charge from their Starbucks at 11 pm the night before, after we were already in bed! I called to dispute the charge and the lady said she would take care of it, but she didn't. The charge is still on my credit card. Luckily it was only $9, imagine if it was a $200 dinner bill? Lesson learned, review your bill carefully, especially at this hotel, because apparently you are guilty and have to prove your innocence over a $9 charge. Will never stay here again.…
My boyfriend and I stayed at this hotel for Labour Day Weekend and I can truly say that, having travelled the world primarily using Hilton, this is the best experience we have had in the USA with regard to staff. From Katherine heading up the front desk to Phoeng on housekeeping, every member of staff we encountered was exceptionally pleasant and competent which makes a real difference to how enjoyable a stay is. The diamond member benefits were good, especially considering the executive lounge was closed. The hotel is nice and new and we had the best sleep we have had in a long time in our room. I cannot recommend this hotel and it’s staff enough. We were celebrating special life events and they went above and beyond. We are tough critics but this is a hotel we cannot wait to return to and will be comparing other Hilton stays to from now on.…
I've stayed at this hotel a bunch of times, always a great experience! The staff is outstanding, the rooms are excellent and hotel location is perfect. And the lobby Starbucks makes a great latte and the Chop House restaurant is a fun place for dinner-
The Hilton Minneapolis Bloomington was clean, comfortable, and had easy access to many places. Bar looked nice and was open. People working the front desk were very professional and timely. We would definalty go back and will also look in the future for Hilton properties.
Clean room, hotel and grounds. The woman who checked us in (Herlynne) was AMAZING! Quite an asset to this hotel! They are lucky to have her!!! She made us feel very welcome. Did everything Hilton requires at check in, but she does it effortlessly and unscripted. A true professional!
I stayed in this hotel for a business trip and enjoyed my stay. As a runner, I also found a nearby park to run to and around, and as someone who appreciates culture and cuisine, I was delighted to know that we were a quick 15 min from the city.
I stay here frequently and appreciate the fact the the manager Jim Waldvogel is a true hospitality professional. Convenient shuttle to the airport and covered parking. Also, like the Starbucks in the lobby.
check in was a breeze with the friendly front desk clerk. The room was large and clean with a nice walk-in shower. I had access to executive lounge for breakfast which was great (eggs, bacon, toast, coffee, cereal). The $15 a day credit was helpful for a quick snack at the Olive or Coffee shop inside by the front desk. Only thing I would change is if they had some sort of service in the executive lounge during the evening hours (drinks, snacks.. etc). 5 star hotel near MSP and Mall of America.
Great location and the shuttle service to and from the airport was great. However, it was a bit disconcerting to learn they didn't take reservations for the morning shuttle; just told us to show up and they would do their best to get everyone to the airport on time. The staff person told us the shuttle held about 14 folks so we were a bit concerned since we were a group of 10, but the shuttle actually held 21 people so it all worked out. They just need to train their front staff a bit better. We ate at the restaurant both before and after our trip and had great service and good food.
This was a great choice for a comfortable, clean hotel with a welcoming and efficient staff. I booked the hotel because of the covered parking with the Park & Fly option. The airport shuttle was reliable and they make sure that you get to the airport when you need to be there and the wait to be picked up was minimal. Everyone that I encountered there was friendly and welcoming. Well done!