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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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468 Reviews from our TripAdvisor Community

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Showing 461: English reviews
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

As a frequent visitor to this property I'm always pleased by the professional staff, Caribou Coffee and there bar. I've enjoyed many a meal here and great cocktails and a great selection of beers. Rooms are nice and far enough from the freeway not to hear any noise. They will take you to the Mall of America and pick you... More 

Helpful?
Thank Anthony V
Santa Fe, TX
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Crowne Plaza was a nice place to stay. All the staff was very kind and helpful. The restaurant offered a good breakfast buffet and nice variety of choices for lunch and dinner. The prices are a little high...$13 for the breakfast buffet. Offers a coffee bar comparable to Starbucks serving Caribou brand coffee. Room rates were pretty reasonable. Location is... More 

Helpful?
Thank mzgrizzSantaFe_TX
Chicago, Illinois
Level Contributor
153 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'm not sure why I keep booking Crowne Plazas as all three this year (domestically) have been old and tired. This property is well past it's expiration date and badly needs a rehab. On arrival, the desk clerk was unprofessional. The room is shoddy and the bathroom floor was nasty. IHG should be ashamed. How can Crowne Plazas outside the... More 

Helpful?
Thank flyairdave
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Good Day flyairdave, Thank you for taking the time to share your experience while visiting Bloomington. I would love to research items around you visit and would appreciate a phone call at 952-876-8701. We apologize that the bathroom cleanliness was not up to our standards and would love to address if I could get your room number. We also use... More 

Whitefish, Montana
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arrival the front desk representative was unfriendly, disinterested, and lacked the professionalism I've experienced at other Crowne Plaza locations. I travel for business and stay in hotels over 250 nights a year. Many being IHG properties. I was not recognized for my patronizing this brand, nor was I offered a welcome bag or reward points. The parking situation for... More 

Helpful?
Thank Bfulk
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Good Afternoon Bfulk, We use all our guest feedback as opportunities with our staff. I would love to hear from you directly so that we may be able to pinpoint our training. If you have time and are available please contract me at 952-876-8701. We apologize that our front desk clerk did not meet your needs. The parking garage is... More 

Minneapolis, Minnesota
Level Contributor
54 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nothing above and beyond for this place. If you want to enjoy downtown and sleep in the quiet of the burbs, this is a great option. It is located along the Blue Line, so you can get downtown and back for $3.50 unless your journey is less than 150 minutes, then you can save $1.75.

Helpful?
Thank jdx509
Maidenhead
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This is clearly a big conference hotel, despite requesting a room near the elevators we were as far away as possible. Room was clean and spacious but AC very noisy. Restaurant was OK but nothing spectacular though the staff were very friendly. A free hourly shuttle to the mall is a good service. The hotel is also only 50 yards... More 

Helpful?
Thank MmmMudhuts
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello MmmMudhuts, Thank you for taking the time to share your experience during your recent visit. We are glad for the most part you enjoyed your visit. We try our best to meet the requests of our guests but unfortunately that isn't always possible which I suspect was the case when you came to visit. We are glad you found... More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arrival at the Crowne Plaza I arrived at the front desk and was behind a woman who was upset about the airport shuttle schedule. The staff did little to appease her and when she finally left there were two people who should have been willing to help me. Neither one made eye contact. I finally decided for them who... More 

Helpful?
Thank Fatcat51
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello Fatcat51, If you have time I would appreciate at call at the hotel so I can get some details. We improve our operations through the feedback we receive from our guests and I would need a little more information to be able to coach our team for the future. 952-854-9000 is the hotel number. Unfortunately the agent that checked... More 

Euless, Texas
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked last minute on hotwire and were not disappointed. It's a great location for visiting the Mall of America or getting to the airport. The parking garage is a little weird and the walk in to the hotel through the pool area/conference rooms is a little awkward. We pulled into the covered front drive for check in and basically... More 

Helpful?
Thank Brendab72
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello Brendab72, We are so glad to hear your trip to visit the MOA was a huge success. Next time let us do the driving as well! Our shuttles are ready and waiting and with the light rail station right across the street you can visit downtown Minneapolis at any point with a fast trip and much less cost than... More 

Ames, Iowa
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was wonderful! The staff was amazing! Emmanuel at the front desk was extremely helpful. All of the shuttle drivers, including Douglas, Donna, and Rodney were great! Douglas gave my friend and I free tickets to redeem at MOA for discounts, etc., and Donna drove me to Walgreen's so that I could get snacks! The hotel restaurant food was... More 

Helpful?
Thank aks426
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi aks426, Thank you for taking the time to share comments on your recent visit. We'll share these comments with all our staff and thank them for their efforts to make your stay most enjoyable. Sincerely, Tim More 

Saskatoon, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

With the planes taking off and landing so close by, I expected the room wouldn't be too quiet but it was. I've seen cleanliness comments but we found it very clean (and I'm picky) with someone always cleaning something when we were walking around. The pool and hot tub were thoroughly enjoyed and also well kept and clean. The breakfast... More 

Helpful?
Thank paulimib
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hello paulimib, Thank you for taking the time to share your comments on your recent visit. We are glad to hear overall your visit was good, but we are going for great. We'll share your comments with the staff and keep trying to exceed your expectations. We do have a great pool and whirlpool as well as an outstanding location.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Location: United States > Minnesota > Bloomington
Price Range: $108 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington, MN, North America
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