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Crowne Plaza MSP Airport - Mall of America

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Crowne Plaza MSP Airport - Mall of America
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448 Reviews from our TripAdvisor Community

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Showing 441: English reviews
Los Angeles, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A very pleasant stay. Rooms clean, shuttle on time, restaurant not bad. Pool great. Shower pressure in room awesome! My only complaint was the coffee in the rooms - really quite bad. They need to partner with Starbucks or something, because that coffee was undrinkable!

Helpful?
Thank JimmyJoJane
Minot, North Dakota
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The motel was very nice and comfortable. We had a king suite. Bed was comfortable and the staff was very friendly and helpful. The only downside was the restaurant. The food was great but, the breakfast waitress's were inattentive and acted like it was an inconvenience to help us. I would stay here again.

Helpful?
Thank Kimr3boys
St. Louis Mo.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Check in was great. Resturant service was great. Rooms nice but no AC in hallways. 12th floor elevator broken. Late shift untrained. Shuttle bus to airport in the morning complete disruption. Terribly planned. Tried to have front desk call a taxi but whoever they use doesn't answer thier phone.

Helpful?
Thank roadwarrior010
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi roadwarrior010, Thank you for sharing your experience during your visit. We apologize that your shuttle service was not as smooth as you would have liked. We have two shuttles available and unfortunately airport distressed passengers can not always be anticipated. We'll use your comments with our engineering crew on the AC in the hallways and review if there is... More 

Lubbock, Texas
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel because the radio convention I was attending was being held there. At check in they put me in room 1043. Walking into the room I had a great first impression, as there was a big window looking out over the suburban skyline, and you could see downtown in the distance. The room obviously had undergone a... More 

Helpful?
Thank robbyc
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi robbyc, WOW, what great feedback for us to work with. As you may have noted, we use all our guest feedback to coach or praise our team. Thank you for providing such great detail in regards to your recent visit. We do offer great views from both sides of the hotel. North gets views of the airport and Downtown... More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My stay was based around attending a conference. The location was perfect for flying in from out of town. There was a nice free shuttle to and from the airport. The front desk staff was gracious and very helpful. The rooms were simple and nice. The only negative was the sheets were very stiff/rough. The breakfast and lunches the were... More 

Helpful?
Thank Jennifer W
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi Jennifer W., We are glad to hear about your conference at the Crowne Plaza Aire and all the wonderful feedback you have shared. We use all our guest comments as a coaching or praising opportunities and we will certainly thank the staff for helping make your stay most enjoyable. The culinary team that prepares the food and the banquet... More 

Chicago, Illinois
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From check in I felt special. The rooms that were provided were nice and comfortable. The shuttle service was top notch. The pool was nice and clean. What more could one ask for? The layout was up to date. The Restaurant and the room service was just and extra treat to have taken advantage of. Really easy to take the... More 

Helpful?
1 Thank Michael B
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi Michael B, We are glad you enjoyed your visit to the Bloomington area and took advantage of all the things to do around town as well as the hotels amenities. We share all our comments with our associates and will use yours to thank our team for their efforts to make your stay most enjoyable. Have a great day. More 

Mankato, Minnesota
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Booked this hotel as an alternative to the expensive weekend rates downtown Minneapolis. Overall, I was left with a so-so impression of the hotel. The price paid for the amount of room received was fair. I booked a suite that had a separate sitting area on a high floor. The view was nice, the room clean and recently remodeled, but... More 

Helpful?
Thank Cody C
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi Cody C, Thank you for taking the time to share your experience at the hotel. As you noted we have recently completed some renovations at the hotel and are still awaiting some finishing touches. We apologize that your stay wasn't more memorable and we'll continue to strive to make improvements until we get it right. We'll back track your... More 

Elk Grove
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Everyone was very friendly, willing to assist you with shuttle to Mall of America or to and from the Airport. The Bar area servers where pleasant and fast for the large group. The only think we did not enjoy was the older style AC unit in the window, noise. As travelers I must comment on Avis/ Budget counter staff, I... More 

Helpful?
Thank Aubrey O
Management response:

Dear Aubrey O. We are glad to hear that you visit to the hotel was service well by our team. We use all our guest feedback to praise our staff or as a coaching opportunity to continuously improve. Thank you for taking the time to share your experience with the shuttle service and the food and beverage staff. We will... More 

Erie, Pennsylvania
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 22, 2016 via mobile

Very nice hotel. Very clean, nice modern rooms, pool, workout room. Six minute hotel shuttle to Mall of America, light rail across the street to downtown Minneapolis. No continental breakfast, restaurant a bit pricey.

Helpful?
Thank Brigitta F
Management response:

Hi Brigitta F. We are so glad you enjoyed your visit to the Crowne Plaza Bloomington Airport. Yes, we are so close and convenient to the airport and light rail and many travelers are leaving their car and utilizing the complimentary shuttles to the Mall of America and the airport as well as the light rail to visit Minneapolis or... More 

Montreal, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 22, 2016

Was in town for a quick overnight business trip. Surprised to find this hotel was lower priced that a regular Holiday Inn so that made for a good deal !! Was upgraded to a bigger room with a King bed so liked that very much.

Helpful?
Thank ChewMun
Tim B, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Hi ChewMun, We are glad to see you notice the great size of our guestrooms. We run special promotions regularly to allow all guests visiting the Mall of America or even traveling downtown via the light rail a nice value for their money. We hope to see you again when visiting the Twin Cities for your business needs. Have a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 

Additional Information about Crowne Plaza MSP Airport - Mall of America

Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Location: United States > Minnesota > Bloomington
Price Range: $117 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington, MN, North America
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