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Crowne Plaza Hotel Minneapolis - Airport West Bloomington

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5401 Green Valley Drive, Bloomington, MN 55427
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Crowne Plaza Hotel Minneapolis - Airport West Bloomington
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690 Reviews from our TripAdvisor Community

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La Crosse, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel was fine - clean, quiet with a modern lobby. Reserved 4 poolside rooms but rooms were not consecutive, despite one of the rooms next to mine being unoccupied. A bit disappointing because of the inconvenience. LOTs of pool towels available. Nice breakfast buffet in the morning. Ladies who were waitstaff in the morning were very nice, friendly, and welcoming... More 

Helpful?
Thank travelgal1010
IHGService, Guest Relations Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear dsm_99, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations to all of our guests and we appreciate your business with us. It is nice to read your positive remarks on the friendly service received from the room service and the type of room received up to par. However,... More 

Belgium, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was very clean, roomy bathroom walk-in shower, large swimming pool and convenient well lit free parking. The hotel offers a secure corridor of rooms for women traveling alone. Two members of the staff went above expectations. Vernon, at the front desk went out of his way to locate a microwave to make popcorn for my 4-year-old grandson. Minta,... More 

Helpful?
Thank Pamela_Sid
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Friendly staff greeted us and checked us in, nice clean rooms, coolest extras in the room! It was really nice! Great pool and hot tub (despite the fact someone's child pooped in the pool so we stuck to the hot tub, staff quickly took care of that), nice restaurant as well for breakfast in the morning! Great stay and would... More 

Helpful?
Thank melwhotravels
San Antonio
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have often felt that Crowne Plaza properties were hit or miss. After booking at this location, I read the reviews and remained cautiously optimistic. Overall, I thought the lobby, rooms, and fitness facility were well maintained. The staff was friendly and welcoming. Room amenities were good. The property as a whole certainly exceeded my expectations and I would recommend... More 

Helpful?
Thank tradup
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear tradup: Thank you for taking the time to write a review on TripAdvisor for the Crowne Plaza Bloomington. I am delighted that we were given the opportunity to earn your business. I am also happy to hear that you enjoyed your stay and appreciate the outstanding rating for all facets of the property. Thank you again for your wonderful... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A few weekends out of the month I am in the Bloomington/Richfield area for business. I have been testing out a different hotel each time to find the one that fits my needs the best. The weekend i stayed it was a cold and wintery one. Immediately upon walking in however, I felt warm and invited in. They had a... More 

Helpful?
Thank heartofmpls
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear landadelreyz: Thank you for taking the time to write a review on TripAdvisor for the Crowne Plaza Bloomington. I am delighted that you enjoyed your stay and found the rooms to be comfortable and you enjoyed the amenities. Thank you for mentioning our staff friendliness, we try to create a very warm and inviting atmosphere and it sound like... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Second time I visited this hotel and was happy with my stay. Rooms were good beds very comfortable big tv. Staff were very friendly and accommodating. I booked through Priceline and they made sure we had 2 double beds. The breakfast was ok we passed on the buffet and ordered off menu and were satisfied. The only downside was the... More 

Helpful?
Thank snipes91
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear Snipes91: Thank you for taking the time to write a review on TripAdvisor for the Crowne Plaza Bloomington. Welcome back! Glad to hear that you had another enjoyable stay and that you found the staff to be helpful and accommodating. Thank you for eating in the NORTH Restaurant. I am sorry that the shuttle does not have a more... More 

Bethesda, Maryland
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed for one night and found that the staff were very helpful --willing to give advice or directions. My room was clean and comfortable & in the evening, I found a "relaxing" combo left on the bed meant to put one in the mind to sleep. There were some drunk, loud people outside my hotel door at one point... More 

Helpful?
Thank Fitreader48
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear fitreader48: Thank you for taking the time to write a review on TripAdvisor for the Crowne Plaza Hotel Bloomington. I am delighted that you found your room to be clean and comfortable. The sleep comfort kits are wonderful to help you relax for a good nights sleep. I apologize for the loud guests outside your room. Next time this... More 

Saint Cloud, Minnesota
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel recently and had a mostly pleasant stay. The room, while fairly small, was comfortable and had most of the amenities you'd expect. The main lobby is very modern and good-looking. The rest of the hotel looked a little dated, but it still worked for me. They have an indoor swimming pool and a decent bar/restaurant.... More 

Helpful?
Thank Funfan17
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear Funfan17: Thank you for taking the time to write a review on TripAdvisor for the Crowne Plaza Bloomington. I am delighted that you enjoyed your stay and found your accommodations comfortable. The Junior Olympic pool is a favorite attraction for many of our guests and the complimentary shuttle is the service most mentioned in our guest reviews. I am... More 

Sioux Falls, South Dakota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

a little hard to get to, I had to call fro directions but handy for me, service was real good. room was nice could walk to other activities. staff was real helpful With complimentery shuttle to the airport, Mall of America and local businesses

Helpful?
Thank Bud J
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear Bud J: Thank you for taking the time to write a review on TripAdvisor. From your comments, it sounds like you had a very enjoyable stay. Thank you for recognizing the staff service, comfortable accommodations, and complimentary shuttle service. However, your rating of 3 indicates that there was something not pleasing. If possible, please forward your contact information to... More 

Ames, Iowa
Level Contributor
77 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Ok, I never give a 5 star rating anymore it seems so I throw this place bone. I don't really like the priority club brands and crowne plaza is among the most run down to be topped off with bad customer service. Let me say with rather low expectations I wasn't hard to impress. I came in annoyed since I... More 

Helpful?
Thank chuck29355
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Dear chuck29355: Thank you for taking the time to write a review for the Crowne Plaza Bloomington and for the outstanding marks. I am delighted that we were given the opportunity to earn your business for the hotel and for the brand. We pride ourselves in providing outstanding accommodations and excellent service. Your comments will be shared with the entire... More 

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