We were in town for a graduation. I stayed at this brand before on professional business. The room was immaculate. The staff was great. Kid friendly pool but not meant for adults. The hotel has a skywalk right into Mall of America which is very nice. There is a Wal Mart right around the corner. IHop & TGI Fridays directly across the street. 20 to 25 minutes to the west you are at Princes’ Paisley Park museum (his former home) which the drive is easy. In between the Raddison Blu & Paisley Park there are more of your big box stores (Target, Best Buy, etc..). Definitely would stay here again if in or around Minneapolis.
My husband and I love staying at the Radisson Blu when we take our annual and sometimes semi-annual trips to Mall of America. Every time we are greeted with kindness, but this time was above and beyond. Anne checked us in and was so lovely. She was kind, very complimentary and made us feel so welcome. The rates are what I would expect for a hotel with these furnishings and convenient access to MOA. Never have to leave with our vehicle until our trip is over! The pillows are a bit flat for me, but my husband didn’t mind them.
You will absolutely love this hotel! It is beautiful, the employees were friendly, helpful and there's multiple areas to gather. This hotel is connected to the Mall of Americas, so you can either eat at the hotel or find multiple places in the mall. The rooms are roomy, very clean, comfortable and it was quiet. You will love the location, which is close to car rental agencies and the airport.
Bathroom too small, towels too rough, no door for the shower. Airport shuttle driver dropped us off at the wrong terminal and we had to take 2 trains to get to the right terminal causing us to possibly miss our flight. Overall it was a good stay. The food at the restaurant was delicious and the workout room was good with lots of options on the equipment. Staff was great for the most part.
Our room was clean, comfy, and so quiet. The staff were extremely accommodating. We enjoyed a delicious and fresh breakfast at the FireLake Grill House served with homemade jam, robust coffee, and a Midwest flair! We appreciate that they partner with ranchers, farmers, and artisan producers.
Overall, I would rate this an above average stay. We arrived late, about 10:30pm and there were plenty of people at the front desk. Check in was pretty quick and easy. Got our keys and headed to the on site parking ramp. Seemed pretty secure but boy were the parking stalls tight. Difficult to get into the stall and once you did, not much room to open your door. Good luck if you have a full size truck. It's also $20 a day to park there. How close it was to the hotel though, its likely worth it. Once we got to the elevators, we couldn't figure out how to get to our floor. After a bit of messing around, we realized you need to swipe your room card first and then select your floor. Front desk never mentioned you needed to use your card. I like the security of this, but found myself in a pickle when I sent my wife and kids up without me so I could grab something from the mall quick. Upon getting to elevator I remembered I needed the card. I was able to piggy back on somebody else's card though. Not ideal but it worked. Plenty of elevators so your not waiting around for one. Once getting to the room, we needed to use the mini fridge for milk. Fridge was 45 degrees. And stuffed inside a cabinet with little ventilation. Not the best design if I would say so. Called front desk on the fridge temp issue in which they said staff would be up in 10 minutes. I waited 45 minutes and nobody showed. Decided to just put milk and a lot of ice in a cooler bag we brought and that ended up being our fridge all weekend, because nobody ever came to look at it. We did call ahead to reserve a crib, which was in the room on arrival. The room was nice, with comfortable bedding. We got multiple emails before staying to upgrade for extra dollars per night to a high floor room (8-13) which we opted not to do. But we still had a room on the 9th floor so you could gamble and save the money. The view isn't worth it anyways. Bathroom was very nice and the rainfall shower head was a neat bonus. Not a lot of counter space, but enough for a bathroom bag or 2. Our stay was good and there wasn't much noticeable noise between rooms. Check out was noon, but our room keys stopped working before that time. They worked in the elevators, but not our room. Luckily, we always had someone in the room to let us in when this happened. We did however run into a family in the elevator that was on their THIRD trip between room and front desk to try and solve the room key not working for them either. They unfortunately did not have someone in the room to let them in. We did not get a chance to visit the on site restaurant, but have heard good things about it. The elegance of the front lobby is very appealing and we enjoyed that as well. Also did not get a chance to visit the pool. Check out was easy and we were able to leave the car in the ramp after checkout while we continued visiting the mall. We had some hiccups but I think we would likely return, with the main reason for that being that its conveniently attached to the mall.…
Deseriee at the front desk was amazing! She was kind, funny and wildly helpful! She went above and beyond and it really mattered!! The hotel is beautiful, my room is clean and the bed is soft. Now for a glass of wine and sleep!!!
I enjoyed my experience at the Radisson Blu. Very upscale hotel, my room was clean, well appointed and comfortable. The restaurant was also great, food was fresh and tasty, service was good as well. Would definitely stay again!
I rented 2 rooms for my sons birthday, I asked to have the rooms next to each other or across from each other and my rooms ended up being 702 and 744 I had to walk The entire hallway from one end to the other to check on my kids. I wasn’t told about getting my parking ticket stamped to avoid paying the $20 fee to leave. I was misinformed that I could use my card to pay the $50 damage deposit for each room and could pay cash at checkout and that was incorrect the charged $50 to one card and then said they needed to actually charge the whole stay not just $50 a room. So now I have 2 separate cards being charged and still waiting for 1 to be refunded back. I was told I’d have microwaves in each rooms, and that was incorrect. I experienced so many issues at the hotel I could go on and on. Bottom line is make sure you triple verify with more then 1 employee on any information you are given because they just like to blame the other staff at check in instead of trying to correct or accommodate you. …
I won a "free" night at Bloomington's Radisson Blu Mall of America! It was a mixed blessing. When I called to reserve a Saturday night stay the operator said they only had a "limited number of those types of rooms available". Our first and second weekend choices were all booked... hard to believe with over 500 rooms... but as this was complimentary stay and we were flexible we went with "Plan C". I had some issues with their digital outreach. Prior to our arrival I received a few texts welcoming us and asking about special accommodations. I replied with a couple about expanding our reservation to accommodate another guest handicapped parking and validation and to enquire about early check in. It was obvious after a few exchanges that this was automated. Eventually we got our answers but my first positive impression made by them reaching out prior to arrival was killed by the automation and slow follow through. Also, when trying to change the number of dinner guests in the reservation it gave no option but to cancel and pick a new serving time and by that time our 6:30 dinner would have had to more to 8:30. Once AT the hotel with a live body this was fixed in seconds. Parking was $20 extra... more extortion.... Just pay it. The distance to any other parking option is not an option... plus, the Radisson site seemed more secure than public parking. There was a large investment in security obvious in both locations. Before I get into the lodging I want to talk about the food. In researching the Radisson Blu the Fire Lake Grill was hyped so I made a reservation for Saturday night for our group and a friend who would be meeting us. If you are staying here I highly recommend the FireLake Grill. We ate supper and breakfast there and both were a delightful experience... here is my shout out to Kayla our server for dinner who made our motley crew feel welcome on a busy night. Everything from the salads to desserts were presented with enthusiasm. The Tomahawk Ribeye was a highlight as well. The only negative I have is the limited soft serve beverage selections. I marveled at the wine list and cocktails... the whiskey inventory was fabulous. The food was beyond delicious. The dinner check was our biggest investment in the weekend but was well worth it given the memorable dining experience. Now, on to the hotel. We arrived at MOA early after a 3 hour drive... hit the Nickelodeon Universe rides from opening till early afternoon... then the toddler needed a nap. We walked over to the Blu and enquired about early check- in and were informed that even though our room was ready there would be a $50 charge for early check in. NOTE TO MANAGEMENT... if the family has an unhappy toddler early check-in should be free and automatic.... and it's bad form for clerks to say "we have your room ready but it will be $50 extra for the convenience". I should have paid their extortion because when we returned at 3 p.m. for Check-in the line stretched out the door! Luckily one of the hanging swinging beds in the lobby was open for mom and toddler to take a little nap during the extended wait. I'm gonna stop here to say while I was disappointed in corporate greed... in all circumstances the employees at this facility were top notch, friendly and courteous. Our group was a 60 year old Grandfather, 2 year old Grandson and parents. We had a room with 2 Queens. The room was super nice but the comp rooms are all the way at the end of the hallway almost a city block walk from the elevators and they have a nice view of the rooftop next door. The 2 year old did enjoy watching the jet airplanes take off from the nearby Minneapolis-St Paul International Airport. The room was clean and comfortable. The bathroom could have used more shelving and a ventilation fan. The shower has only half a door so the humidity causes issues.... plus a bathroom should have a vent fan.... cause it's a bathroom! And bathrooms sometimes contain unpleasant odors... just sayin'. Regarding the pool. It was nice but very busy and no hot tub was a surprise thinking that there are hundreds of guest each night that have sore legs from walking around Mall of America. At check out I wanted to pay cash. $20 parking and a $25 charge for taxes and hotel fees which was clearly stated on our gift certificate. I was delighted when there were no other surprise charges but when I went to pay cash they did not have a cash drawer or any change at the check-out and one of the two clerks had to run up to the bar and restaurant to get it while a long line of people were waiting to get out. Embarassing. They always explain how "you can pay cash but we want your Credit Card information up front for security" then it was a surprise when they had a hard time following through. The simple truth is they don't want you to pay cash. Great people, but the Radisson corporation needs to add a little more human kindness to the company model. I would definitely stay again and really had a lot of fun at Nickelodeon Universe and Sealife Aquarium. Having a toddler in tow... the convenience of walking to the Mall was worth the extras. Even though I am critical of some operations and policies the experience overall was impressive.…