We decided to have a fun after Thanksgiving trip. Booked Sunday - Tuesday. The good: -Tree house suite is great! Fit our whole family. Kids had separate room and has it's own TV and Xbox. Little kitchenette space too. -gal at the front desk was Nice -breakfast had good selections -kids had a blast in the waterpark while it was open -rooms seem clean The bad: -had no idea the waterpark and laser tag was only open Friday- Sunday night! Closed all Monday. We could go in the river, hot tub, and regular pool, but that was it. The splash pad wasn't even on. Wish we had known before we booked. Not worth the cost when you don't even get to use the waterpark. -waterpark is VERY rundown and needs to be updated and renovated. You can see all over where things are broken or missing, paint peeling, stained, etc -whole place seems to need updating, although our room was ok. I wouldn't stay here again unless updated. Just not sure it's worth the money.…
Heater in room didn't work at all, nor did the fan in the bathroom.. Not sure if interior walls are insulated could hear hallway noise all night plain as day. Hot tubs are supposed be hot, this one was felt like jumping into lake superior..
Facility doesn’t deal well with occupancy. Short staffed revels in poor room cleanliness and acceptance. Integral build quality allows your to hear clear conversations of neighbors and floor noise from above brings fear of student living. Mold on the ADA bench in room, shower wand head broken, tub stopper stuck closed, shower rail hanging, chips in walls. Urine stains around toilet caulking. No ashtray facilities at exterior. Smokers in stairwells! Just not a rounded experience. Worst hotel dynamic my family have experienced in sometime. Would never return! If occupancy is high, avoid? Dinning incapable of operating respectfully at busy periods. Stayed at MTA week…. Dull, dark and depressingly dated.
We have a wedding planned for 10/2021. The bride and groom to be blocked rooms for the wedding guests. I tried 3 weeks prior to the wedding to book 2 rooms at the wedding room rate. The first call i made I was told the hotel is sold out. NO room available. I contacted the groom and asked him to call the Holiday Inn and request they release more rooms. He did and I was told to call and the rooms would be available. So I called and Laura took the reservation, and the credit card info. 3 minutes later she called me back and said "the manager said the room rate will not be honored because the due date was 2 weeks ago. But I could get a room for an additional $60.00! I again contacted the groom and shared what the result of the 2nd call was. The groom contacted the Holiday Inn himself and complained and the end result was for me to call yet a 3rd time. The front reservationist changed the rate on 2 rooms outside the wedding block. Its good to know that there many other lodging options in the area. Because I will not bother with this hotel ever again.…
The guest services staff were rude, surly and snappish. They did not make me feel welcome in any way -- I was clearly an inconvenience. Later that evening -- still rude. The next morning -- still rude. I reported that the toilet needed to have a maintenance check as it took 3 flushes to get rid of paper -- I don't think the desk clerk even listened to me. Don't stay here.
We checked out today, and had a good experience. overall. The water park is awesome-it was perfect for my 3 kids aged 2, 4 & 6! However, first day there was no towels available. Also it was super crowded (rain day), and no one would share their tubes. The female employee at the top of the water slides was on her phone, and completely unattentive. The grill was nice, but slow service. The grill employee was friendly. The room was nice. However, there was dirty sock under the couch, and in the bathroom the shower gel was completely empty. Also there was no fan in the bathroom. After 5 of us showered it was very steamy. The breakfast situation is not good. You have to order by 10 pm on the night you arrive, and those are your selections for your stay. We were missing some items, and ate while sitting on the floor of the hotel room. Covid precautions are minimal now....if the waterpark can be open and crowded, so should the continental breakfast. I like the location of the hotel, and all the nearby restaurants, and fun things to do. Overall would stay again. …
We stayed for 2 nights here. The staff was incredibly rude!!! Customer service is absolutely the worst! Would not recommend. The water park should be a fun experience for kids but staff there very apparently does not feel that way!!! We have stayed many, many times at Holiday Inn express but this was terrible.
Do not stay here, it's quite run down, especially for what they charge. The staff was incredibly rude, gave very little information when checking in and was very put out anytime you dared ask a question. At least half the staff did not even bother to put on a mask! Half the guests were also walking around mask-less, which made it a very uncomfortable, and possibly dangerous, stay. They basically were not following ANY Covid protocol. This was the worst experience I've ever had in a hotel.
I am a Spire member and stay at Holiday Inn Express over 70 nights a year and would say this is among the worst properties between old tobacco odor elevators to paper thin walls which make you feel like you have roommates to old worn out carpet.Im one night and out.Business travelers beware!!!!
Stayed one night on our way up north. The location is close to stores & restaurants. Check in was easy & appreciated they tried to adhere to Covid precautions. However the room could have been cleaner. Hair in bathroom, spill in the fridge, makes you wonder if they really are cleaning any better. Did not have the breakfast as the options were pretty limited & you have to order ahead to get it by 8- it just didn’t work with our schedule but again appreciated they were trying to adhere to social distancing. Beds were fine, a little highway noise can be heard but other than that it’s fine.