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Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel

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15739 Audubon Way Highway 371 North, Baxter, MN 56425
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Traveler (90)
Pool & Beach (19)
Room & Suite (17)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 8 in Baxter
Location
4.4
Cleanliness
4.1
Service
4.1
Value
3.8
The Holiday Inn Express Brainerd Baxter is home to the fun and exciting Three Bear Waterpark. Reserve a Waterpark Package & enjoy over 30,000 sq. ft. of water fun, including 3 water slides, lazy river, activity pool with water walk, zero depth Spray Deck with 1000 gallon dumping bucket, family hot tub, and adults only hot tub! A visit to the waterpark can really work up an appetite! Stay the day and grab a bite to eat at Three Bear Grill then onto more fun at Grizzly Arcade Room with a ticket/redemption & prize counter. Business travelers will enjoy our great business amenities such as free high-speed Internet with wireless and hardwire access, fitness room, 24 hour business center, complimentary business services such as FAX and print at the front desk, complimentary beverages for all Priority Club members, corporate quiet floor and discounted access to the FitQuest Athletic Club located 2 blocks behind the Holiday Inn Express Brainerd Baxter.We are conveniently located to all attractions the Brainerd Lakes Area as to offer; closest hotel to Brainerd International Raceway, minutes away from Legacy Golf Courses, Paul Bunyan Trail, and Paul Bunyan Land.We are dedicated to satisfying every guest's needs and desires for an extraordinary Brainerd Lakes experience. Business or Pleasure we ll be right for you!We ll see you soon at the Holiday Inn Express in the Brainerd Lakes Area!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Water park
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Lazy river
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Estonian, German, Indonesian and 1 more
254Reviews6Q+A47Room tips
Traveler rating
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Most Recent
NICOLE N wrote a review Nov 2021
1 contribution1 helpful vote
We decided to have a fun after Thanksgiving trip. Booked Sunday - Tuesday. The good: -Tree house suite is great! Fit our whole family. Kids had separate room and has it's own TV and Xbox. Little kitchenette space too. -gal at the front desk was Nice -breakfast had good selections -kids had a blast in the waterpark while it was open -rooms seem clean The bad: -had no idea the waterpark and laser tag was only open Friday- Sunday night! Closed all Monday. We could go in the river, hot tub, and regular pool, but that was it. The splash pad wasn't even on. Wish we had known before we booked. Not worth the cost when you don't even get to use the waterpark. -waterpark is VERY rundown and needs to be updated and renovated. You can see all over where things are broken or missing, paint peeling, stained, etc -whole place seems to need updating, although our room was ok. I wouldn't stay here again unless updated. Just not sure it's worth the money.
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Date of stay: November 2021Trip type: Traveled
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Response from Thomas V, General Manager at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded Dec 3, 2021
Thank you Nicbrama for your review. I really appreciate your insight on our property. We will certainly work on updates down the line to provide a better experience. We will work with our third party vendors to make sure that the waterpark hours are communicated properly as they are on our independent sight. We will keep everyone posted as more updates come through. Safe Travels, Thomas V Manager
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Samuel L wrote a review Nov 2021
2 contributions
Heater in room didn't work at all, nor did the fan in the bathroom.. Not sure if interior walls are insulated could hear hallway noise all night plain as day. Hot tubs are supposed be hot, this one was felt like jumping into lake superior..
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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O’Harry wrote a review Oct 2021
Minnesota2 contributions
Facility doesn’t deal well with occupancy. Short staffed revels in poor room cleanliness and acceptance. Integral build quality allows your to hear clear conversations of neighbors and floor noise from above brings fear of student living. Mold on the ADA bench in room, shower wand head broken, tub stopper stuck closed, shower rail hanging, chips in walls. Urine stains around toilet caulking. No ashtray facilities at exterior. Smokers in stairwells! Just not a rounded experience. Worst hotel dynamic my family have experienced in sometime. Would never return! If occupancy is high, avoid? Dinning incapable of operating respectfully at busy periods. Stayed at MTA week…. Dull, dark and depressingly dated.
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Date of stay: October 2021Trip type: Traveled
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Anita1629 wrote a review Sep 2021
Minneapolis, Minnesota3 contributions
We have a wedding planned for 10/2021. The bride and groom to be blocked rooms for the wedding guests. I tried 3 weeks prior to the wedding to book 2 rooms at the wedding room rate. The first call i made I was told the hotel is sold out. NO room available. I contacted the groom and asked him to call the Holiday Inn and request they release more rooms. He did and I was told to call and the rooms would be available. So I called and Laura took the reservation, and the credit card info. 3 minutes later she called me back and said "the manager said the room rate will not be honored because the due date was 2 weeks ago. But I could get a room for an additional $60.00! I again contacted the groom and shared what the result of the 2nd call was. The groom contacted the Holiday Inn himself and complained and the end result was for me to call yet a 3rd time. The front reservationist changed the rate on 2 rooms outside the wedding block. Its good to know that there many other lodging options in the area. Because I will not bother with this hotel ever again.
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Date of stay: October 2020Trip type: Traveled
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Response from Thomas V, General Manager at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded Sep 20, 2021
Thank you Anita1629 for your review on your booking experience. You are correct the wedding party had booked rooms at our facility to be booked by September 1st. At the time of booking 2 weeks had already passed and the block was not longer available. My apologies that the information was not communicated to you properly and there was confusion if we'd honor rates after the fact. I will work on coaching our team to ensure that we are giving everyone the same message. Safe Travels during the celebration, Thomas V Manager
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crussell1225 wrote a review Aug 2021
Duluth, Minnesota7 contributions3 helpful votes
The guest services staff were rude, surly and snappish. They did not make me feel welcome in any way -- I was clearly an inconvenience. Later that evening -- still rude. The next morning -- still rude. I reported that the toilet needed to have a maintenance check as it took 3 flushes to get rid of paper -- I don't think the desk clerk even listened to me. Don't stay here.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
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Response from Thomas V, General Manager at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded Aug 31, 2021
Thank you Casey R. My sincerest apologies that you found some of our staff rude. We will work with our team members to ensure consistency in our customer service as that is not the typical review that we see and want continued. I wish you safe travels in the future.
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Karleigh H wrote a review Jul 2021
38 contributions11 helpful votes
+1
We checked out today, and had a good experience. overall. The water park is awesome-it was perfect for my 3 kids aged 2, 4 & 6! However, first day there was no towels available. Also it was super crowded (rain day), and no one would share their tubes. The female employee at the top of the water slides was on her phone, and completely unattentive. The grill was nice, but slow service. The grill employee was friendly. The room was nice. However, there was dirty sock under the couch, and in the bathroom the shower gel was completely empty. Also there was no fan in the bathroom. After 5 of us showered it was very steamy. The breakfast situation is not good. You have to order by 10 pm on the night you arrive, and those are your selections for your stay. We were missing some items, and ate while sitting on the floor of the hotel room. Covid precautions are minimal now....if the waterpark can be open and crowded, so should the continental breakfast. I like the location of the hotel, and all the nearby restaurants, and fun things to do. Overall would stay again.
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Date of stay: July 2021Trip type: Traveled
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded Jul 22, 2021
Hi karleighs2014, Thank you for your stay and for posting a review of your hotel experience. I appreciate you highlighting our hotel location, room and water park. I am happy you enjoyed your time with us. We are committed to ease and make sure everything works well. I am sorry for the issues you encountered with the water park services, upkeep of the room, and breakfast situation. I have shared your valuable comments with the hotel management for review and service correction. Your insights are appreciated. We all look forward to having the opportunity of welcoming you back so we can provide you a better experience. Warmest regards, Zel N. Case Manager IHGService
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Mjm wrote a review Jun 2021
2 contributions1 helpful vote
We stayed for 2 nights here. The staff was incredibly rude!!! Customer service is absolutely the worst! Would not recommend. The water park should be a fun experience for kids but staff there very apparently does not feel that way!!! We have stayed many, many times at Holiday Inn express but this was terrible.
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Date of stay: June 2021
Value
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Nancy B wrote a review May 2021
1 contribution
Do not stay here, it's quite run down, especially for what they charge. The staff was incredibly rude, gave very little information when checking in and was very put out anytime you dared ask a question. At least half the staff did not even bother to put on a mask! Half the guests were also walking around mask-less, which made it a very uncomfortable, and possibly dangerous, stay. They basically were not following ANY Covid protocol. This was the worst experience I've ever had in a hotel.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
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Response from Thomas V, Owner at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded May 12, 2021
Thank you nancybR8938VZ for your review. We are very sorry to hear about your thoughts on your previous stay with us, based on the information from your name we were able to pin point your stay and will make sure to do an investigation of the conditions of your room also masking for our staff. We are most certainly following all COVID19 protocols at our facility that is set forth by IHG that is through guidance with the CDC. Please be aware that masking while swimming is the only time people should not be masked. As the state does we do our best to encourage masking and safe practices of all our guests but have minimal ability to hire on security for that specific task due to staffing constraints in the current market. We will though certainly discipline all staff members as masking is part of their uniform while in risk of not being able to adhere to the 6 foot distance rule. We will continue to use commercial grade disinfectant in all rooms along with public areas, maintain our safe capacity limits, and ensure that we are enforcing the CDC guideline along with stay safe MN. Safe Travels, Thomas V Manager
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Arlon A wrote a review Oct 2020
Odessa, Florida9 contributions3 helpful votes
I am a Spire member and stay at Holiday Inn Express over 70 nights a year and would say this is among the worst properties between old tobacco odor elevators to paper thin walls which make you feel like you have roommates to old worn out carpet.Im one night and out.Business travelers beware!!!!
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Date of stay: October 2020Trip type: Traveled
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded Nov 10, 2020
Hello arlona2015, It was our pleasure to accommodate one of our prized IHG Rewards Club Spire Elite members. Thanks for sharing your thoughts. I understand your displeasure with the elevators unwelcoming smell. I am also sorry about the room’s soundproofing and carpet’s condition. Trust that our team, together with our hotel, are yours in hospitality, and will always be here to provide you the experience that you deserve. That said, I will immediately share your feedback to our hotel’s upper management for review and improvements in our amenities and services. I’ve also sent you a private message which should now be in your inbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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Fearlessbutter wrote a review Sep 2020
Bloomington, Minnesota146 contributions55 helpful votes
Stayed one night on our way up north. The location is close to stores & restaurants. Check in was easy & appreciated they tried to adhere to Covid precautions. However the room could have been cleaner. Hair in bathroom, spill in the fridge, makes you wonder if they really are cleaning any better. Did not have the breakfast as the options were pretty limited & you have to order ahead to get it by 8- it just didn’t work with our schedule but again appreciated they were trying to adhere to social distancing. Beds were fine, a little highway noise can be heard but other than that it’s fine.
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Date of stay: September 2020Trip type: Traveled
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Responded Sep 29, 2020
Hi Fearlessbutter, Thank you for taking the time to let us know about how your stay was at our hotel. I appreciate you highlighting our hotel location. It is our goal to provide the utmost in care and service to ensure our guest’s experience is memorable. It’s clear from your comments that we missed the mark on this day due to the issues with the room cleanliness, noise levels, and breakfast program. I’m sorry for the challenges you encountered. Our highest priority is guest satisfaction, and I appreciate you taking the time to let us know. I have shared your review with the hotel management as a reference to service improvement. We’d love to work this out with you to show you that your imperfect encounter was an exception. Warmest regards, Zel N. Case Manager IHGService
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PRICE RANGE
$122 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites brainerd-baxter, holiday inn baxter, baxter holiday inn, holiday inn express baxter
LOCATION
United StatesMinnesotaBaxter
NUMBER OF ROOMS
98
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Frequently Asked Questions about Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Nearby attractions include Three Bear Waterpark & Craguns Laser Tag (0.02 miles) and Craguns Laser Tag and Three Bear Waterpark (0.01 miles).
What are some of the property amenities at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Conveniently located restaurants include Grizzly's Wood-Fired Grill & Bar, Boulder Tap House - Baxter, and El Tequila Mexican.
Are there opportunities to exercise at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Brainerd-Baxter, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.