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Holiday Inn Express Hotel & Suites Brainerd-Baxter

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15739 Audubon Way, Highway 371 North, Baxter, MN 56425
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Holiday Inn Express Hotel & Suites Brainerd-Baxter
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150 Reviews from our TripAdvisor Community

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Lakeville, Minnesota, United States
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

This place was booked solid, swarming with families. Well staffed. Clean and constantly picked up after numerous pizza visits. The staff was very friendly and engaging. They hustled everywhere from housekeeping to general staff. Good job!

Helpful?
Thank Dan H
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Dan H-- Thank you so much for spending some time with us during your winter break. I'm thrilled to read your review and we will continue to provide superior experience booked solid or not. Safe Travels to you and your family! Thank you, Thomas V Manager More 

Saint Cloud, Minnesota
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 18, 2015 via mobile

Stayed many many times. This place is the best. The kids area is safe and fun at the same time. 2 hot tubs, one with which welcomes children. Very clean, very pleasant staff. Highly recommend. We would like to change things up and visit another hotel with a waterpark, by this one has always been hard to beat.

Helpful?
Thank eaheno
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello eaheno- Thank you for your continued patronage to our property! We will continue to provide a superior experience and improve on the experience, so that it is always a hard decision. Safe travels to your family in the future! Thank you, Thomas V Manager More 

Brainerd, Minnesota
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 12, 2015

The hotel room was very clean and lots of room! granted we had the grizzly retreat which is a suite my boys and there friends had a GREAT time. The water park is ALWAYS fun and I like that there is something for all ages. My 5 year old is a little timid in the water so he sticks to... More 

Helpful?
Thank 17jen17
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello 17jen17-- Thank you so much for your review. I'm excited to read the great time your family has at our property. We will continue to provide a superior experience and look forward to your return. Thank you, Thomas V Manager More 

Minneapolis, Minnesota
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 11, 2015

This hotel was very affordable and fun for the kids! Our group had 3 moms and 4 kids age 6-11 and they all had a blast! The water park is big enough and fun for all ages but yet not too big that us moms could sit in the hot tub and still keep an eye and see where the... More 

Helpful?
Thank LuvenLife
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

More 

Ramsey, Minnesota
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed November 7, 2015

We went over Mea with a 16 year old and 8 year old. The front desk girls were so nice . KC and her sunshine band. They were so nice and helpful at all times.the only down side was as it was mea the pool was overcrowded with a lack of towels. We had a problem with our Tv it... More 

Helpful?
Thank Bigdog77
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Bigdog77- Thank you so much for your great review! We do our very best to find a solution to every problem. We will continue to improve our services in our pool area to ensure adequate towels for our guests. We look forward to your return! Thank you, Thomas V Manager More 

Madison, Wisconsin
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 14, 2015 via mobile

This particular Holiday Inn Express gives other HIE hotels a great reputation in terms of the quality of the hotel. One thing that they could improve upon is how they choose to assign rooms. I realize that having a waterpark in the hotel certainly encourages families to stay there. However, I suggest you try to assign business travelers rooms away... More 

Helpful?
Thank Bonny W
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Bonny W-- Thank you for your review and your insight. We truly appreciate your suggestions on improving our services. We will continue to improve on and provide a superior experience in the Brainerd Lakes Area! Thank you, Thomas V Manager More 

Moscow, Russia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 2, 2015

My friends stayed here for a weekend on the lake and asked me to join them. Great hotel, good service. Breakfast is usual, nothing special. Rooms are always clean. Everything is close, because the city is near the hotel. Just another good Holliday Inn.

Helpful?
Thank Bulat K
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Bulat K-- Thank you for your review, I'm happy that you and your friends where able to create memories at our facility. We will continue to improve and bring the best experience possible. Safe travels to you! Thank you, Thomas V Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 5, 2015 via mobile

Too pricey and not very nice to deal with!!!! Didn't stay!! Wouldn't deal on pricing! Even if we stayed.two days and a birthday party!! Very rude person on phone for.booking ! Would NOT recommend this place! There are nicer places to stay with better customer service!!

Helpful?
Thank ndsucks
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello ndsucks-- Thank you for your review, I'm very sorry that we couldn't accommodate you and your birthday party with the rate that you felt fair. Since you did not stay with us I'm assured that you are ranking us on price and the service of the rep on the phone, but not the actual facility. I hope next time... More 

Coleridge, Nebraska
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2015

The hotel is located within a short distance of shopping, fishing, all types of watersports, hiking, great restaurants, and much more. The staff was very helpful and knowledgeable. The whole family had a great during our stay. The room was very clean and comfortable. The indoor waterpark was amazing. The breakfast was great as well

Helpful?
Thank Dennis M
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Dennis M-- Thank you for your amazing words on our facility! We strive to provide a great experience and we are honored that you stayed with us during your visit. We look forward to your return. Thank you, Thomas V Manager More 

St. Paul
Level Contributor
88 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 9, 2015 via mobile

This is my favorite place to stay for business. Nice people It's clean The rooms are big and comfortable Good breakfast The one area that they need to improve immediately is update their fitness room with new machines and free weights. You can utilize a real nice gym for free which I did however when I come back in the... More 

Helpful?
Thank BriN188
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello BriN188-- Thank you so much your patronage! I'm happy that you were able to utilize the athletic club nearby which is a great ammenity. We are looking at some updates in the very near future and hope to provide that improved ammenity next time you are in the area. Thank you, Thomas V General Manager More 

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