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Best Western Executive Inn & Suites

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224 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Chicago, United States
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel was very good - No complaints on room, service, cleanliness, etc. I would rate it very good or excellent if not for the noise issue. The problem is that the room I was in overlooked the parking lot of a night time party place. The noise was incredibly loud well into the wee hours of the morning. I... More 

Review collected in partnership with Best Western

Helpful?
Thank Brenda H
Sterling Heights, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was neat, clean and conveniently located for our needs. We were in town for a Grand Valley football game, so needed a convenient location for the night. The hotel staff was professional and accommodating. The overall lobby was warm and inviting. Good breakfast the next morning.

Review collected in partnership with Best Western

Helpful?
Thank Ela W
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Ela W, We appreciate you taking the time to give us a review on TripAdvisor. We are so glad you found our hotel to be neat, clean, convenient as well as warm and inviting. The staff strive to insure every guest enjoys their stay. We hope the next time you are in the area you will be back to... More 

Grand Rapids, Michigan
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I'll start at the beginning; when we first checked in about 6:30-7pm, it wasn't too much of a friendly greeting or any smiles whatsoever. I know that may sound silly but the first presentation of customer service can impact a stay. I asked about 2 weeks prior to the reservation if I could have an upgrade due to my BWR... More 

Helpful?
Thank kelseyj9615
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear kelseyj9615, Despite you are an employee of another local BEST WESTERN and did not meet the regulations for booking an employee rate, the Front Desk Associate who checked you in honored your reservation anyway as a courtesy to you. She was concerned, and expressed to me that you became very upset at check in that you were not given... More 

Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2016

We were there during a tornado warning. We all took cover in the hallway. The internet went down and I had great help from Santo's and Jenny. They placed my food order from a great pizzeria (Burton heights pizzeria)...and took care of my elder father and me for other requests. I would love to have these two employees working for... More 

Helpful?
Thank jeannem80
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Jeannem80, Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. Even though that was a very scary time for you I am glad you and your father felt well cared for by Santos and Jenny. I will be sure to share your review... More 

Metropolis Illinois
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed August 14, 2016

We were using "reward" points for a free night at this location. The clerk asked for our credit card to bill room ... I told here it was already paid with points ... she didn't know what to do. I gave her phone # to call and verify. Did not swipe my card, so all good.

Helpful?
Thank acupateaacres
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Valued Guest, Please accept my sincere apology that your check in was not go as smooth as it should have. I am glad there was a happy ending. If I can be of any assistance please contact me at 616-246-6612. Make It A Great! Joanne More 

Windsor, Canada
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 2, 2016

We planned our annual trip to Sagatuck and Holland, Michigan with our daughter, son-in-law and children. They had found this hotel which happened to be the Best Western Executive Inn and Suites in Wyoming, Michigan. We are Gold Plan Members of Best Western and were able to take advantage of their current promotion of $50.00 discount because we had stayed... More 

Review collected in partnership with Best Western

Helpful?
Thank Canadians2155021
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Canadians2155021 Thank you for taking the time to give us a review. We are so glad you and your family stayed with us during your trip to Sagatuck and Holland. It always makes the vacation sweeter when you can take advantage of a promotion which involves a discount. Thank you for recommending our hotel. We hope you will stay... More 

Chicago, Illinois
Level Contributor
5 reviews
4 of 5 stars Reviewed August 1, 2016

Excellent hotel, accessible to all my attractions I wanted to visit. My only problems were the very low volume on the tv's. One had to keep conversations to a bare minimum if you wanted to hear the television. Breakfast was excellent. My other chief complaint was the yelling and excessive nose coming from another room at 6 in the morning.... More 

Review collected in partnership with Best Western

Helpful?
Thank Beatlegirltoo
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Beatlegirltoo, Thank you for taking the time to give us a review. We appreciate hearing from our guest's. We are delighted that you found us to be an excellent hotel. I do apologize that you were disturbed by other guest in the hotel. We hope to see you again the next time you are in town. Make It A... More 

Livonia, Michigan
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2016 via mobile

We booked a suite with a king bed and jacuzzi. The room was well maintained and clean. The check in went smooth. With most best westerns we have visited they had warm cookies and milk as a snack. This was not the case here. The morning staff person was all business and not friendly. The hotel was reasonably priced and... More 

Helpful?
Thank 446raymondr
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear 446raymondr, Thank you for your review on TripAdvisor regarding your recent stay with us. I do apologize that you found the morning shift person to be all business and not very friendly. We do hope to see you again the next time you are in town. Make It A Great Day! Joanne More 

1 review
5 of 5 stars Reviewed July 28, 2016

Clean stay in a safe neighborhood. Bed was comfortable. Breakfast was great. I do wish hotels would consider adding sugar-free items on their menu for diabetics. At least Cheerios would be a welcome addition.

Review collected in partnership with Best Western

Helpful?
Thank 251davisj
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2016

I was a bit skeptical about this hotel because of some of the reviews complaining about the bar behind the hotel, but I can assure you that it's not really a big deal at all and I would gladly stay at this hotel again. The breakfast was alright, but I wish they would've served the biscuits and gravy a bit... More 

Helpful?
Thank Zack S
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Zack S, I am so glad you gave us a try despite your skepticism regarding the review about the bar located behind us, and appreciate you sharing your experience. I will definitely take your suggestions into consideration. We look forward to seeing you again the next time you are in the area. Make It A Great Day! Joanne More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Best Western Executive Inn & Suites

Address: 2725 Buchanan Ave SW, Wyoming, MI 49548-1010 (Formerly Country Inn & Suites Grand Rapids South)
Location: United States > Michigan > Kent County > Wyoming
Price Range: $100 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 70
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Also Known As:
Country Inn Grand Rapids
Grand Rapids Country Inn
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