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Best Western Executive Inn & Suites

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Best Western Executive Inn & Suites
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215 Reviews from our TripAdvisor Community

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Showing 213: English reviews
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I was a bit skeptical about this hotel because of some of the reviews complaining about the bar behind the hotel, but I can assure you that it's not really a big deal at all and I would gladly stay at this hotel again. The breakfast was alright, but I wish they would've served the biscuits and gravy a bit... More 

Helpful?
Thank Zack S
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Zack S, I am so glad you gave us a try despite your skepticism regarding the review about the bar located behind us, and appreciate you sharing your experience. I will definitely take your suggestions into consideration. We look forward to seeing you again the next time you are in the area. Make It A Great Day! Joanne More 

Escanaba, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

staff very qualified and helpful, making our stay extremely enjoyable. originally booked 2 nights, but stayed an extra night. kevin the front desk manager is a people person, if you are lucky enough to meet him say hello for me, roy

Review collected in partnership with Best Western

Helpful?
Thank 492frederickk
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Roy, Thank you for your review. I am so glad Kevin provided you with exceptional service. We are privileged to have him on our team. I have shared your comments with Kevin & he say hello! We look forward to seeing you the next time you are in Grand Rapids. Make It A Great Day! Joanne More 

Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a good hotel (no, not great) in a not good location. I'm not saying it's a scary location or anything like that. But you're going to have to drive to get anywhere you want to go, including to Starbucks, a decent place for breakfast or grocery store or certainly any touristy thing. On the plus side, there are... More 

Helpful?
Thank Lisa W
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Lisa W. Thank you for letting us know about your resent stay with us. We appreciate hearing what our guests have to say, for it gives us insight as to what we are doing right and what we need to improve upon. I apologize that you did not find our location to be convenient. We are located just 4... More 

Columbus, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The first time I stayed at a Best Western was during a work trip last fall. I arrived at BW in Wyoming around 1:30 am and I was sick as a dog. The front desk noticed I was not feeling well and offered to assist in bringing my bags to my room. The next day when I was feeling better,... More 

Review collected in partnership with Best Western

Helpful?
Thank Tyler E
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Tyler E., Thank you so much for sharing your experience during your stay with us. It warms my heart when I hear when my staff members embrace the true meaning of hospitality. I am delighted that you keep coming back because you are getting constant front desk hospitality! We look forward to seeing you again soon! Make It A... More 

Chelsea, Michigan
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 15, 2016

As I drove up, I was surprised to discover the location of the Best Western was in a really run-down part of town. Still, the moment I entered, I was cordially greeted and provided with service right away. The lobby was beautifully appointed, with a spacious and comfortable breakfast room just off the lobby. My room was also very clean,... More 

Helpful?
1 Thank AHotaling
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Valued Guest, First of all please accept my sincere apology that you were disturbed by other guest of the hotel. I do want to clarify, that it was not the Manager that you interacted with during your stay, but rather a Guest Service Agent. The no-party rule should have been followed and will be investigated by the Manager. Sometimes... More 

Bay City
2 reviews
2 of 5 stars Reviewed June 6, 2016

Do to a volley Ball tournament in the area the hotel was full of young people. This should be no excuse to allow loud music and kids running through the night. Some of us do have to get up to go to work in the morning.

Review collected in partnership with Best Western

Helpful?
Thank Martin B
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Martin B, I do apologize you were disturbed by other guest of our hotel. I agree, the staff should keep things such as kids running the halls under control, I apologize that did not happen during your stay. I believe the loud music you heard was generated from the hotel/bar behind us. We do our best to be proactive... More 

Naperville, IL, United States
1 review
3 of 5 stars Reviewed May 18, 2016

Title says it all, the room was nice, the staff was great. It is in a very run down, industrial part of town. I had no idea and it did not say that on any of the sites. That is really the only issue I had.

Review collected in partnership with Best Western

Helpful?
Thank Mike S
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Mike S, Thank you for taking the time to write a review about your recent stay with us. I am delighted that you enjoyed your room and staff. We hope to see you again the next time you are in the area. Make It A Great Day! Joanne More 

Jackson, United States
1 review
4 of 5 stars Reviewed May 9, 2016

The hotel was clean and quiet, the staff extremely friendly and accommodating. It’s close to the highway, less than 10 min from downtown, and close to restaurants and shopping. Overall, a pleasant stay.

Review collected in partnership with Best Western

Helpful?
Thank Jessica B
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Jessica B, Thank you for your review. We appreciate hearing what our guests have to say. I am delighted you had a pleasant stay. The next time you are in Grand Rapids please come see us again. Make It A Great Day1 Joanne More 

Pleasant Lake, Michigan
Level Contributor
63 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 7, 2016 via mobile

Service is good and it's clean. Wish the bar out back wasn't there as karaoke and patrons were very loud in the parking lot from midnight to 2:30am. Close to many places to eat. Nice breakfast and workout room.

Helpful?
Thank Rich B
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Thank you so much for your Review, we appreciate hearing what our guests have to say. Your feedback is very valuable. I do apologize that you were disturbed by the guest of the bar behind us. Make It A Great Day! Joanne More 

Detroit, MI
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 4, 2016

Great hotel experience. I was traveling alone with my two little kids (they are active and curious boys 3 and 5yrs) and I felt very welcomed here from beginning to end of our stay! Jenny at the front desk was patient, helpful and courteous. I never felt like my kids were a nuisance at any time. In fact, all of... More 

Helpful?
Thank Lynette K
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Lynette K, As a busy mom, we know your time is very valuable and appreciate the time you took to write us such a thoughtful review. Your two boys are absolutely adorable. We really enjoyed having them and you as our guest. We hope you all will be back see us again soon. Make It A Great Day! Joanne More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Best Western Executive Inn & Suites

Address: 2725 Buchanan Avenue SW, Wyoming, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
Location: United States > Michigan > Kent County > Wyoming
Price Range: $109 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Country Inn Grand Rapids
Grand Rapids Country Inn
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