I forgot an article of clothing in my room and when I called back later that day, it was gone. The hotel staff never found it. We were also told there would be "to go" bags for breakfast for people who needed to leave before the continental breakfast was ready and there were not.…
Because of the rewards system, I always choose Best Westerns whenever possible. This was the first time staying at this hotel and I wasn't disappointed. The staff member that checked us in was very friendly and went above and beyond. Thank you for a great stay!
We were greeted by a very friendly young man when we walked in who made sure we had everything we needed! The room was spacious & clean,the bed was comfortable. The decor was up to date also.I highly recommend this hotel!
Clean rooms and nice staff and close to downtown Grand Rapids makes this a good place to stay. Reasonable rate makes it worthwhile. Easy check in and check out. Negative...if you want to work out, fitness are is very limited.
Very nice facility. The value for the room was excellent. Close to downtown. The lobby and all areas were very clean. The room was fantastic, great bed and comfortable. I would highly recommend this best western.