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Best Western Executive Inn & Suites

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221 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Level Contributor
50 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We were there during a tornado warning. We all took cover in the hallway. The internet went down and I had great help from Santo's and Jenny. They placed my food order from a great pizzeria (Burton heights pizzeria)...and took care of my elder father and me for other requests. I would love to have these two employees working for... More 

Helpful?
Thank jeannem80
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Jeannem80, Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. Even though that was a very scary time for you I am glad you and your father felt well cared for by Santos and Jenny. I will be sure to share your review... More 

Metropolis Illinois
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We were using "reward" points for a free night at this location. The clerk asked for our credit card to bill room ... I told here it was already paid with points ... she didn't know what to do. I gave her phone # to call and verify. Did not swipe my card, so all good.

Helpful?
Thank acupateaacres
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Valued Guest, Please accept my sincere apology that your check in was not go as smooth as it should have. I am glad there was a happy ending. If I can be of any assistance please contact me at 616-246-6612. Make It A Great! Joanne More 

Windsor, Canada
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We planned our annual trip to Sagatuck and Holland, Michigan with our daughter, son-in-law and children. They had found this hotel which happened to be the Best Western Executive Inn and Suites in Wyoming, Michigan. We are Gold Plan Members of Best Western and were able to take advantage of their current promotion of $50.00 discount because we had stayed... More 

Review collected in partnership with Best Western

Helpful?
Thank Canadians2155021
Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Excellent hotel, accessible to all my attractions I wanted to visit. My only problems were the very low volume on the tv's. One had to keep conversations to a bare minimum if you wanted to hear the television. Breakfast was excellent. My other chief complaint was the yelling and excessive nose coming from another room at 6 in the morning.... More 

Review collected in partnership with Best Western

Helpful?
Thank Beatlegirltoo
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Beatlegirltoo, Thank you for taking the time to give us a review. We appreciate hearing from our guest's. We are delighted that you found us to be an excellent hotel. I do apologize that you were disturbed by other guest in the hotel. We hope to see you again the next time you are in town. Make It A... More 

Livonia, Michigan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We booked a suite with a king bed and jacuzzi. The room was well maintained and clean. The check in went smooth. With most best westerns we have visited they had warm cookies and milk as a snack. This was not the case here. The morning staff person was all business and not friendly. The hotel was reasonably priced and... More 

Helpful?
Thank 446raymondr
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear 446raymondr, Thank you for your review on TripAdvisor regarding your recent stay with us. I do apologize that you found the morning shift person to be all business and not very friendly. We do hope to see you again the next time you are in town. Make It A Great Day! Joanne More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Clean stay in a safe neighborhood. Bed was comfortable. Breakfast was great. I do wish hotels would consider adding sugar-free items on their menu for diabetics. At least Cheerios would be a welcome addition.

Review collected in partnership with Best Western

Helpful?
Thank 251davisj
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I was a bit skeptical about this hotel because of some of the reviews complaining about the bar behind the hotel, but I can assure you that it's not really a big deal at all and I would gladly stay at this hotel again. The breakfast was alright, but I wish they would've served the biscuits and gravy a bit... More 

Helpful?
Thank Zack S
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Zack S, I am so glad you gave us a try despite your skepticism regarding the review about the bar located behind us, and appreciate you sharing your experience. I will definitely take your suggestions into consideration. We look forward to seeing you again the next time you are in the area. Make It A Great Day! Joanne More 

Escanaba, Michigan
2 reviews
5 of 5 stars Reviewed July 15, 2016

staff very qualified and helpful, making our stay extremely enjoyable. originally booked 2 nights, but stayed an extra night. kevin the front desk manager is a people person, if you are lucky enough to meet him say hello for me, roy

Review collected in partnership with Best Western

Helpful?
Thank 492frederickk
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Roy, Thank you for your review. I am so glad Kevin provided you with exceptional service. We are privileged to have him on our team. I have shared your comments with Kevin & he say hello! We look forward to seeing you the next time you are in Grand Rapids. Make It A Great Day! Joanne More 

Level Contributor
128 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed July 5, 2016

This is a good hotel (no, not great) in a not good location. I'm not saying it's a scary location or anything like that. But you're going to have to drive to get anywhere you want to go, including to Starbucks, a decent place for breakfast or grocery store or certainly any touristy thing. On the plus side, there are... More 

Helpful?
Thank Lisa W
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Lisa W. Thank you for letting us know about your resent stay with us. We appreciate hearing what our guests have to say, for it gives us insight as to what we are doing right and what we need to improve upon. I apologize that you did not find our location to be convenient. We are located just 4... More 

Columbus, United States
1 review
5 of 5 stars Reviewed June 29, 2016

The first time I stayed at a Best Western was during a work trip last fall. I arrived at BW in Wyoming around 1:30 am and I was sick as a dog. The front desk noticed I was not feeling well and offered to assist in bringing my bags to my room. The next day when I was feeling better,... More 

Review collected in partnership with Best Western

Helpful?
Thank Tyler E
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Tyler E., Thank you so much for sharing your experience during your stay with us. It warms my heart when I hear when my staff members embrace the true meaning of hospitality. I am delighted that you keep coming back because you are getting constant front desk hospitality! We look forward to seeing you again soon! Make It A... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Best Western Executive Inn & Suites

Address: 2725 Buchanan Ave SW, Wyoming, MI 49548-1010 (Formerly Country Inn & Suites Grand Rapids South)
Location: United States > Michigan > Kent County > Wyoming
Price Range: $106 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Executive Inn & Suites 2.5*
Number of rooms: 70
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Also Known As:
Country Inn Grand Rapids
Grand Rapids Country Inn
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