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Comfort Inn Whitehall

Traveler (30)
Room & Suite (37)
Dining (5)

About

#1 of 5 hotels in Whitehall
Location
Cleanliness
Service
Value
The Comfort Inn hotel in Whitehall, Michigan is near Michigan's Adventure theme and water park. The Comfort Inn(R) hotel is less than five miles from Michigan's Adventure theme and water park, and is conveniently located near several area attractions. Local points of interest and businesses like Blue Lake Fine Arts Camp, the Muskegon County Airport, Baker College of Muskegon and Alcoa Howmet are minutes from this Whitehall, MI hotel.Outdoor enthusiasts will delight in the array of recreational opportunities afforded in the surrounding area, thanks to nearby Lake Michigan that provides a picturesque backdrop for activities like boating, fishing and swimming. Many golf courses ranging from beginner courses to championship links can be found close to the hotel. There are many retailers and restaurants in the vicinity.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Horseback riding
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Breakfast available
Meeting rooms
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
493Reviews
3Q+A
76Room tips
Traveler rating
  • 215
  • 158
  • 70
  • 37
  • 13
Time of year
Traveler type
Language
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Popular mentions
The stay was terrible! My profile states top floor away from ice machine. We were given room 104 across from the ice machine. There was a compressor and a nail gun running outside our window until 7:00 PM. The clock did not work so there was no alarm available. The floor lamp was so wobbly that it fell over once. There were only a few TV stations, no ABC, no NBC, no FOX, no PBS, and a whole list of others that were not available. We ended up having to watch reruns of "I Love Lucy". The sink stopper did not work or hold water. And when the desk person was contacted, she listened but did nothing. The manager sent me a standard thank you letter of apology. She probably has this letter as a template. The "100% Satisfaction Guarantee" is worthless. Don't bother stopping at this place! Oh, and by the time we were able to eat breakfast, many of the items were low or out.
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Response from Susan S, General Manager at Comfort Inn Whitehall
Responded 2 days ago
Good Afternoon Racer63, Thank you for your feedback, I really do want to apologize for the experience that you had here. I don't want to keep sending letters to you that you don't believe are sincere. Please contact me so as I can find out how to make it right, please? Thank you in advance for your time- Susan Syswerda, General Manager Comfort Inn - Whitehall 231-893-4833
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Wonderful place to stay. Been here a couple of weeks and every week gets better. I plan on being here for the month of June and am looking forward to a very comfortable stay. Thank you to Susan and the entire staff for making my stay very pleasant. Jim Raines room 121
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Response from Susan S, General Manager at Comfort Inn Whitehall
Responded May 31, 2019
Good Afternoon Jim! Thank you so much for your wonderful reviews about your stays, we enjoy having you as much as you enjoy being with us! Here's looking forward to a great season! I hope it goes without saying, you know to let us know if we can help you to feel more at home! Travel safely until then,
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I've called this hotel 21 times this morning (currently ringing for the 22nd time). No answer. What sort of hotel doesn't answer their phones in an hour time span? I can't imagine the amount of money lost to this hotel from people going elsewhere because they can't even make a reservation. I simply need a credit card authorization form (something that takes 2 minutes). Guess I will be cancelling the room (online of course, because no one will answer), and taking out company business elsewhere. It's unfortunate, as we book over 50 hotels rooms a week. Currently on call number 26 to the hotel. Last one.
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Response from Susan S, General Manager at Comfort Inn Whitehall
Responded Feb 21, 2019
Good Afternoon TravelRep28 First of all I want to Thank you for bringing this issue to my attention. We do our best to get every single phone call, but as you've experienced, obviously, we have a bigger issue, be it the technology for our cordless phones, or plain and simply just being out of area from the base. Regardless, I am not sure if you were able to take care of your concern, please, feel free to contact me with any requested information at Gm.mi369@choicehotels.com With Sincere Apologies- Susan Syswerda, General Manager Comfort Inn - Whitehall 231-893-4833
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I stayed in mid December for a holiday gathering. All was fine with the stay however checking my bank statement I was charged for an entire night a month later! When inquiring they gave me the verbal run a round and basically said they discovered their books did not balance correctly because “points were incorrectly charged”. I had no notification of extra charges. They were unapologetic, and refused to rectify this. They should not hold people’s personal and financial information for an entire month. Beware if you choose to stay here!
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Response from Susan S, General Manager at Comfort Inn Whitehall
Responded Jan 21, 2019
Good Afternoon Ms. Austin- I can't apologize enough for the circumstances surrounding the accounting aspect of your stay. I understand the crucial nature of communication when it comes to peoples money. That is where I personally went wrong. It is not common practice to bill back 3 weeks after the stay, however, it was very matter of fact as to the discrepancy and how to fix it. Again, I do apologize. Thank you for your feedback! Susan Syswerda, General Manager Comfort Inn - Whitehall 231-893-4833
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This is an old hotel with very few updates. Room was spacious but smelled of mildew. Not many amenities. This is a summer vacation area in Michigan and they charge big prices for little comfort. Not a fan!
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Response from Susan S, General Manager at Comfort Inn Whitehall
Responded Nov 10, 2018
Good Afternoon Gayle, I am so very sorry to hear that you weren't a fan of our facility. We are in cycle for renovation soon, and hopefully you will give us another chance the next time you are in town. Again, I apologize.
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PRICE RANGE
$143 - $279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn whitehall hotel whitehall, whitehall best western
LOCATION
United StatesMichiganWhitehall
NUMBER OF ROOMS
74
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