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The hotel was well-situated and quiet. My only complaint is a personal one and that’s too-soft pillows and bed. Others may really like that. Would definitely stay again if in the area. Breakfast is standard IHG fare but the guy running the breakfast seemed to...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 2 weeks ago
Thank you for the rating and review! We are happy that you appreciate the breakfast staff and will be forwarding this to him. We hope to see you again in the future.
The check in process was very easy and quick. The woman working the front desk was very friendly. Our room was clean and very nice. We did not eat breakfast, but they did offer it. We would for sure stay here again!!
1 Thank mrsBalpena
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded September 5, 2017
Thank you for the rating and review! WE are happy to hear you have enjoyed your stay with us. Come back and see us again soon!
The hotel was comfortable and the rooms were spacious and clean. I was not happy with the person who cleaned Saturday. The person could have done a better job. But, overall, an enjoyable and pleasant stay and will do so again if the opportunity arises...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 3 weeks ago
Thank you for the wonderful rating and review. We will follow up with housekeeping regarding the issue Saturday, we will also follow up with Daryel and we thank you for recognizing our hard work. We hope to see you again the next time you are...More
We had a large group for my moms funeral and took over the lobby for 3 evenings. We were a bit loud but nobody seemed to mind. 1 evening we took over the pool to honor my mom who was a champion synchronized swimmer in...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded 4 weeks ago
We are happy that you were able to enjoy your stay with us. We appreciate your honest feedback and hope that you will stay with us next time you are in the area.
I stayed here recently during a business trip. When I checked in, my room initially seemed clean. Later in the evening, when I got into the bed, I noticed what looked like cigarette ash on one side. Upon closer inspection, I determined it was dark...More
Response from HIEXPRESSWATERFORD, Manager at Holiday Inn Express Hotel & Suites WaterfordResponded May 13, 2018
Thank you for your honest feedback. We are so sorry for the inconvenience you have experienced. I personally checked the room as soon as I heard what happened. The first room does not have a hole in the ceiling, a small piece of popcorn ceiling...More